Job Title: Sales Support Specialist (Hotel Industry)
Job Brief:
- We are looking for a sales executive, client relationship executive from hotel industry or travel & tourism, who can handle sales & clients responsibilities.
- A Sales Support Specialist in the hospitality industry supports the sales team by handling administrative tasks, assisting with client communications, coordinating events, and ensuring the smooth operation of sales activities. This role is vital in helping the organisation increase its revenue through effective coordination, customer service, and sales support.
- This role is essential in helping the sales team meet its goals, ensuring client satisfaction, and supporting the smooth operation of sales and event logistics within the outlets.
Job Type:
Type of Company:
Work mode:
Work Location:
- Candidate applying for the above post should be from nearby location
Interview Location:
Shift Timings:
Working:
- 5 days working
- 2 day Holiday
- Rotating Holiday
Experience:
- Minimum – 03 year of experience as business development, sales in hotel industry, Hotels & Resort, Restaurant & bar.
- Maximum – 06 year of experience as as business development, sales in hotel industry, Hotels & Resort, Restaurant & bar.
- Candidate having relevant experience from hotel industry would be considered.
Salary slab:
- Experienced : Up to Rs.600,000/- Per annum (CTC / Fix + Variable = 70:30 ration)
- Candidates applying for the above post should be compulsory target oriented.
- Candidates applying for the above post should have their own laptop, good internet connection.
Education qualification:
- Bachelor’s degree in Business, Hospitality, Marketing, or a related field.
- Diploma / Graduate in Travel and tourism (any related certification)
- BHM – Bachelor of Hotel Management (not compulsory, but will be an added advantage)
- Master of Business Administration – Sales (would be added benefit)
- Degree / Diploma, computers, word processing and spreadsheet certification (would be added benefit)
Job Description
The Sales Support Specialist will assist the sales team with administrative, coordination, and communication tasks to help drive revenue. They work closely with sales and event teams to support client needs, coordinate logistics, and maintain accurate records. This role requires excellent organisational skills, customer service orientation, and the ability to manage multiple tasks simultaneously.
The role of the sales support specialist is to generate leads, schedule meetings, develop new business opportunities, increase sales revenue, improve profitability and help the business grow. Your work can involve careful strategic planning and positioning in the appropriate markets, or enhancing the operation of the business, position or reputation in some way.
Duties & Responsibilities
- Lead generation
- Sales Administration
- Client Communication and Support
- Event Coordination
- Sales Reporting and Analysis
- Customer Relationship Management (CRM)
- Promotions and Marketing Support
- Inventory and Supplies Coordination
- Customer Feedback Collection
Key Responsibilities:
Lead generation:
- Research and identify new business opportunities, new markets, growth, areas, trends, customers, partnerships, products, services, or new ways of reaching existing markets.
- Perform regular market search for new clients (B2B, Corporates, hotels & Resorts, Restaurants & Bar, Café, Gymkhana Club, Villas, etc.)
- Cold call to prospective customers, schedule meetings, generate leads
- Communicate, follow up, tie up with new clients
Sales Administration:
- Provide administrative support to the sales team, including scheduling meetings, coordinating client communications, and preparing sales materials.
- Process and track sales orders, contracts, and reservations accurately.
- Maintain sales databases and CRM systems with up-to-date client information and sales activities.
- Build strong relationships with industry professionals, competitors, vendors and other personnel
Client Communication and Support:
- Act as a primary point of contact for inquiries, providing prompt and courteous responses to clients and prospective customers.
- Handle client requests related to bookings, reservations, menu selections, and other special requests.
- Coordinate follow-ups on sales leads and assist in nurturing client relationships.
- Communicating new product developments to prospective clients.
- Build strong relationships with clients.
- After sales service
Event Coordination:
- Collaborate with event teams to ensure seamless execution of private dining events, banquets, and catering services.
- Assist in organising event logistics, including seating arrangements, menu planning, and AV requirements.
- Serve as the liaison between the client and the restaurant team to ensure all details are aligned with the client’s expectations.
Sales Reporting and Analysis:
- Generate regular sales and performance reports, such as weekly sales summaries, revenue forecasts, and pipeline updates.
- Analyse sales data to identify trends and areas for improvement.
- Support the sales team with insights on customer feedback and market trends.
- Maintain database
Customer Relationship Management (CRM):
- Update and maintain CRM systems to ensure accurate records of sales activities and client interactions.
- Assist in managing client databases, segmenting contacts for marketing campaigns, and tracking customer engagement.
- Support the creation and execution of email marketing campaigns to promote special events and seasonal offers.
Promotions and Marketing Support:
- Assist in developing promotional materials for restaurant offerings, events, and specials in collaboration with marketing teams.
- Coordinate with graphic designers, printers, and vendors to ensure promotional materials are ready and distributed on time.
- Help with social media promotions, online advertising, and website updates related to sales events and offerings.
Inventory and Supplies Coordination:
- Monitor and order sales-related supplies, including promotional items, menus, and event materials.
- Ensure that sales and marketing materials are available and up-to-date.
- Coordinate with suppliers to ensure timely delivery of promotional materials and supplies.
Customer Feedback Collection:
- Gather feedback from clients post-events or after major bookings to gauge satisfaction and identify improvement areas.
- Collaborate with sales and operations teams to implement feedback-driven changes.
Key Competencies:
- Customer Service Orientation: Friendly and professional approach to handling client inquiries and concerns.
- Adaptability: Ability to manage changes in client requests, sales targets, and event needs.
- Problem-Solving: Creative and practical solutions to handle logistical challenges and client requirements.
- Team Collaboration: Ability to work closely with various teams, including kitchen, operations, and marketing.
Key Skills:
- Support team members
- Work strategically carrying out necessary planning in order to implement operational changes
- Have a good understanding of the business products or services and be able to advise others about them.
- Knowledge and understanding of the hospitality industry’s sales field.
- Knowledge and understanding of data management.
- Well-organised and detail-oriented
- Market knowledge
- Ability to build rapport
- Time management and planning skills
- Must be able to multi-task and take instruction from many sources
- Excellent leadership skills
- Strong interpersonal skills
- Negotiation skills
- Positive attitude
- Target oriented
- Convincing power
- Presentable Personality
- Providing management with feedback
Core Skills:
- Hospitality industries sales experience
- Ability to explain the product and convince client
- Excellent presentation skills and negotiation skills
- Proficient in proofreading, spelling, grammar punctuation and math
Advanced Skills:
- Experience with event coordination or client services in hospitality industry.
- Familiarity with hospitality industries Products and further documentation
Creative Skills:
- Excellent verbal & written communication skills
- Excellent grasp of English language
- Creative & innovative thinker & planner
- Critical thinker and problem solver
Management Skills:
- Ability to work both independently & as an active member of a team
- Able to prioritise, & manage time efficiently
- Managing different projects simultaneously & working with strict deadlines
- Self-motivated & self-directed
IT Skills:
- Familiarity with Hotel / restaurant reservation software and sales support platforms.
- Proficiency in MS office suite (Word, Excel, Power point), Google docs, CRM software, etc.
- Ability to learn new and updated software
