New Panvel Navi Mumbai Maharashtra Business advisory specialist voice Jobs – 6 Open Jobs Today

Business Advisory Specialist-Voice
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Salesforce
- Mentoring
Specialist Manager - OT Solution Integrator
Black & Veatch Family of Companies —Vikhroli, Mumbai, Maharashtra
- Full-time
- Master's degree
- Electrical experience
- Bachelor's degree
- Health insurance
- Paid time off
Senior Analyst - Infrastructure Advisory
Black & Veatch Family of Companies —Vikhroli, Mumbai, Maharashtra
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Consultant (Infrastructure Advisory)
Black & Veatch Family of Companies —Vikhroli, Mumbai, Maharashtra
- Full-time
- English
- Bachelor's degree
- Travel
- Health insurance
- Paid time off
Digital Transformation Consultant-Asset & Risk
Black & Veatch Family of Companies —Vikhroli, Mumbai, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
- Health insurance
- Paid time off

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Business Advisory Specialist-Voice

Accenture -
Navi Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Customer service
Call center experience
SAP
Salesforce
Upselling
Mentoring
Customer support
Communication skills

Full job description

Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are looking for a talented individual to oversee a Team of Agents providing multi-channel customer support (inbound, outbound, email, chat, social media, SMS & online review). The role ensures service excellence, team engagement, and operational performance aligned with KPIs. The Team Lead acts as a coach, mentor, and problem-solver — supporting agents in complaint handling, order and return processing, and customer satisfaction improvement. This position requires strong background in call centre operations, effective leadership, analytical thinking and cross-functional collaboration. Client is constantly evolving; there is potential to grow with us in the engagement centre or to other areas of the company.
What are we looking for? Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, the following experience and skills are required: Experience Required • Proven experience in leading customer support teams across multiple channels with solid understanding of related technologies • Experience in Supervisory or team lead role, with strong leadership, coaching, and mentoring skills • Excellent communication, interpersonal, and conflict-resolution skills • Ability to thrive in a fast-paced, target-driven environment • Certifications in customer service or leadership (a plus)
Roles and Responsibilities: •• Lead, motivate, and coach a team of contact centre agents to achieve performance targets and service excellence • Monitor and manage day-to-day operations across all communication channels • Support agents in handling complex complaints, escalations, and sensitive consumer cases for a timely resolution • Review team and individual performance data, identify trends, and drive continuous improvement • Prepare and present daily/weekly/monthly performance reports • Create concise and impactful operational briefing decks for stakeholder meetings • Collaborate closely with end-market Team to ensure alignment on performance metrics, issue resolution, and continuous improvement initiatives • Collaborate with cross-functional teams (Supply Chain, Marketing, Finance, IT) to resolve systemic issues and improve processes • Conduct regular one-on-one and on-the-floor coaching sessions to build capability and engagement • Manage team schedules, attendance, and adherence to shift timings • Ensure adherence to quality, compliance, and data protection standards or regulatory guidelines • Utilize SAP and Salesforce to oversee case management, order flows, and performance metrics • Foster a positive, inclusive, and high-performing team culture • Identify opportunities for upselling and service enhancement through onboarding, agent training upskilling and coaching

Any Graduation

Apply Now

Refine Your Search

business advisory specialist voice jobs in new panvel navi mumbai maharashtra

Business Advisory Specialist-Voice

Specialist Manager - OT Solution Integrator

Senior Analyst - Infrastructure Advisory

Consultant (Infrastructure Advisory)

Digital Transformation Consultant-Asset & Risk

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