Nungambakkam Chennai Tamil Nadu Customer service claims Jobs – 177 Open Jobs Today

Team Lead – Claims Service
DHL —Chennai, Tamil Nadu
- English
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Agent Claims Service
DHL —Chennai, Tamil Nadu
- English
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
SPE-Policy Servicing
Cognizant —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Word processing
- English
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Work Force Management - Reporting Professional
Gainwell Technologies —Chennai, Tamil Nadu
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Health insurance
14d
Billing Specialist
Sectigo —Chennai, Tamil Nadu
- ₹6,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
CSA Healthcare - Email/Back Office
Firstsource Healthcare —Chennai, Tamil Nadu
- Master's degree
- Bachelor's degree
- Typing
Claims Process Executive
Bigfix Gadget Care LLP —Chennai, Tamil Nadu
- From ₹14,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Master's degree
Quick apply
11d
Asst Manager - Employee benefits - Claims
Sriyah Insurance Brokers Pvt Ltd. —Chennai, Tamil Nadu
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Health insurance
- Paid time off
Quick apply
Virtual interview drive -AR Caller/AR Analyst-Night shift
SCIO Management Solutions —Perungudi, Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Overnight shift
- Microsoft Excel
- English
- Microsoft Office
- Health insurance
Quick apply
12d
Manager - Customer Service Support
SCIGENICS BIOTECH PVT LTD —Chennai, Tamil Nadu
- ₹30,000 - ₹35,000 a month
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Health insurance
Quick apply
Quality Controller – AR Caller/ AR Analyst - Chennai
Medical Billing Wholesalers —Chennai, Tamil Nadu
- Email
- Typing
- Communication skills
- HTML
Business Support Associate
NTT Ltd —Chennai, Tamil Nadu
- Night shift
- Salesforce
- English
- Windows
5d
Contracts and Claims Manager
Larsen & Toubro —Chennai, Tamil Nadu
- Civil engineering
- Bachelor's degree
- Civil Engineering
Banking Operations Analyst
Accenture —Chennai, Tamil Nadu
- Full-time
- English
- Agile
- Communication skills
Executive- Hospital Billing
Hindu Mission Hospital —Chennai, Tamil Nadu
- ₹10,029.11 - ₹32,537.45 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Health insurance
Quick apply
Service Manager
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Oracle
- Java
- Analysis skills
Banking Operations New Associate
Accenture —Chennai, Tamil Nadu
- Full-time
- Agile
- Banking
Banking Operations Associate
Accenture —Chennai, Tamil Nadu
- Full-time
- Agile
- Banking
Service Coordinator / Spare Parts Management
ZF —Chennai, Tamil Nadu
- Microsoft Excel
- Customer service
- English
1d
Customer service - Claims
Sriyah Insurance Brokers Pvt Ltd. —Chennai, Tamil Nadu
- From ₹15,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Health insurance
- Paid time off
Quick apply

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Team Lead – Claims Service

DHL -
Chennai, Tamil Nadu

Apply Now

Job details

Benefits

Health insurance
Paid time off

Qualifications

Supply chain
Logistics
English
Analysis skills
Bachelor's degree
Organisational skills
Communication skills
German

Full job description

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Are you an idea generator who is passionate about innovation and dynamic markets? Do you enjoy developing business and driving projects forward? Are you looking for a responsible position where you can actively help shape the future? Then we should get to know each other!

Become part of a unique corporate culture defined by a respectful working environment, inspiring colleagues, strong team spirit, and a hands-on mentality. Join us and bring your ideas to life!

Role Context

The Claims Service function plays a critical role in ensuring a fair, transparent, and efficient handling of customer claims. By assessing liability cases and managing compensation processes, we directly contribute to customer satisfaction, cost control, and compliance with legal and contractual requirements.

The Claims Service team is responsible for handling customer compensation claims that arise from shipment-related complaints by analyzing shipment data, system information, and contractual conditions. These claims are captured via Customer Service and require detailed investigation using operational data, contractual frameworks, and internal policies. Further, the claims team assesses liability based on defined legal and commercial frameworks, calculate compensation, and document decisions in a structured and auditable manner.

As a Team Lead, you ensure consistent decision-making, high-quality case handling, and efficient workflows. You act as the interface between operations, customer service, and legal teams, ensuring alignment and continuous improvement across processes.

Key Responsibilities

As a team lead, you provide functional leadership of a Claims Service team (claims agents) and are responsible for its operational performance and continuous development.

One of your core responsibilities is to ensure the accurate, timely, and compliant handling of compensation claims. You oversee case processing and actively contribute to operational claim handling, including managing complex investigations yourself, while acting as escalation point for high-value or sensitive cases.

You structure and facilitate team meetings and case discussions, ensuring knowledge sharing, alignment on standards, and consistent decision-making.

You actively contribute to the development and optimization of processes, policies, and research workflows to improve efficiency and quality.

You plan and coordinate workload distribution within the team, ensuring that SLAs, quality standards, and productivity targets are met. At the same time, you maintain transparency on team performance and operational risks.

You report directly to department management, preparing relevant insights, highlighting trends, and deriving actionable recommendations to improve performance and reduce claims volume.

Education & Experience

Required:

Bachelor's or Postgraduate degree in any discipline.
Minimum of 6 years of experience in a corporate environment, with at least 2 years as a team lead or project manager.
Business fluent English

Preferred:

Certified German Language proficiency: Business fluency at B2 level or above (certified) – written and spoken
Experience in liability assessment, claims handling, or investigation-based processes
Background in parcel, logistics, or supply chain operations
Experience working with CRM or case management systems
Experience balancing quality, productivity, and compliance in operational environments

Skills

Strong analytical and problem-solving skills with attention to detail
Independent, structured, and responsible working style
Strong organizational skills and ability to manage multiple priorities
Excellent communication and stakeholder management skills
Ability to lead, motivate, and develop a team
High level of ownership, accountability, and decision-making capability
Flexibility and willingness to take on new topics and drive improvements
Natural aptitude for systems and ability to quickly understand and apply new processes

Working Conditions

Schedule: Standard Indian business hours.
Work model: On site
Training: Initial onboarding and training program
Global Collaboration: May require occasional work outside of standard hours.
Performance Metrics: Measured through quality of decisions, SLA adherence, productivity, and customer satisfaction

Benefits:

Annual Leave: 42 days of paid leave in addition to public/national holidays.
Medical Insurance: Coverage for self, spouse, and two children. Option for voluntary parental insurance (parents or parents‑in‑law) at a nominal premium, including pre‑existing conditions.

Apply Now

Refine Your Search

customer service claims jobs in nungambakkam chennai tamil nadu

Team Lead – Claims Service

Agent Claims Service

SPE-Policy Servicing

Work Force Management - Reporting Professional

Billing Specialist

CSA Healthcare - Email/Back Office

Claims Process Executive

Asst Manager - Employee benefits - Claims

Virtual interview drive -AR Caller/AR Analyst-Night shift

Manager - Customer Service Support

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Business Support Associate

Contracts and Claims Manager

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Executive- Hospital Billing

Service Manager

Banking Operations New Associate

Banking Operations Associate

Service Coordinator / Spare Parts Management

Customer service - Claims

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