Patiala Punjab Collection recovery Jobs – 1 Open Jobs Today

Collection Manager - Team Lead - Lending Collections (Patiala)
Paytm —Patiala, Punjab

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Collection Manager - Team Lead - Lending Collections (Patiala)
Paytm —Patiala, Punjab
Implement collection strategies aligned with business goals. Manage and mentor field collection teams and agency partners.

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Collection Manager - Team Lead - Lending Collections (Patiala)

Paytm -
Patiala, Punjab

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Job details

Full job description

Job ID: 851285

4 - 9 Years

1 Opening

Patiala

The Collection Manager – EM Recovery is responsible for managing end-to-end collections for EMI/EM recovery portfolios, driving delinquency reduction, improving resolution efficiency, and ensuring compliance with regulatory and company guidelines.

Key Responsibilities

Portfolio & Performance Management

Manage assigned EM/EMI recovery portfolio across buckets (early, mid, late).
Drive collection efficiency, resolution rate, and reduction in delinquency (DPD).
Monitor daily, weekly, and monthly collection targets and KPIs.

Team & Vendor Management

Manage and mentor field collection teams and agency partners.
Allocate cases, track productivity, and ensure optimal coverage.
Conduct regular performance reviews, training, and coaching sessions.

Strategy & Execution

Implement collection strategies aligned with business goals.
Optimize field visits, calling strategies, and settlement programs.
Work closely with risk, product, and analytics teams to improve recoveries.

Compliance & Governance

Ensure adherence to RBI guidelines, fair practice code, and Paytm policies.
Handle escalations, customer complaints, and dispute resolutions.
Maintain accurate documentation and reporting.

Reporting & Analysis

Prepare MIS reports on collections, roll rates, and recoveries.
Analyze trends, identify gaps, and propose corrective actions.
Track agency performance and recommend scale-up or corrective measures.

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collection recovery jobs in patiala punjab

Collection Manager - Team Lead - Lending Collections (Patiala)

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Portfolio & Performance Management

Team & Vendor Management

Strategy & Execution

Compliance & Governance

Reporting & Analysis

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