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Analyst - Order Management - Lead to Cash
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Night shift
- Customer service
- ERP systems
- Microsoft Office
12d

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Analyst - Order Management - Lead to Cash
HCLTech —Sholinganallur, Chennai, Tamil Nadu
1–3 years of experience in import/export documentation, preferably in the pharmaceutical or regulated industry. Flexible to work in night shift.
12d
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Analyst - Order Management - Lead to Cash

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

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Job details

12 days ago

Qualifications

Customer service
ERP systems
Microsoft Office
Bachelor's degree
Organisational skills

Full job description

Sholinganallur, Tamil Nadu
Job Summary

Provide support for international trade operations. This role is essential in ensuring accurate documentation and smooth customs clearance for global shipments, particularly in regulated industries like pharmaceuticals.

Key Responsibilities
Order to Cash

Understanding and hands on experience of SCM O2C activities.

Document Preparation
Create and verify import/export documents including invoices, packing lists, and shipping instructions.
Regulatory Compliance
Ensure documentation meets international trade laws and country-specific pharmaceutical regulations.
System Data Entry
Maintain accurate shipment and order records in ERP or logistics systems.
Customs Coordination
Support customs clearance by providing timely and compliant documentation to brokers and authorities.
Certificate Management
Handle certificates of origin, analysis, and other regulatory documents required for shipments.
Shipment Tracking Support
Monitor shipment progress and update documentation accordingly.
Issue Resolution
Identify and resolve documentation discrepancies that may delay customs or delivery.
Digital Record Keeping
Maintain organized digital archives of all import/export documentation for audit and compliance.
Stakeholder Communication
Coordinate remotely with internal teams, freight forwarders, and regulatory bodies.
Reporting & Audits
Generate documentation reports and assist in internal audits to ensure accuracy and compliance.
Skill Requirements
Bachelor’s degree in supply chain, International Business, or related field
1–3 years of experience in import/export documentation, preferably in the pharmaceutical or regulated industry
Familiarity with ERP systems and trade documentation tools
Knowledge of global trade regulations is a plus
Proficiency in Microsoft Office.
Demonstrated excellent customer service skills, problem solving and a strong team orientation.
Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner.
Excellent organizational skills; attention to detail
Flexible to work in night shift.
Able to be flexible, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate.
Other Requirements
1. Optional Certifications In Order Management Or Erp Tools Are Valuable For This Role
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