Raipur Chhattisgarh Customer support associate Jobs – 3 Open Jobs Today

Customer Care Executive
RAS BEAUTY PVT LTD —Raipur, Chhattisgarh
- ₹20,000 - ₹35,000 a month
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
Quick apply
Customer Support Associate
CarCred —Raipur, Chhattisgarh
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
Quick apply
Customer Support Associate Role
Career Craft Solutions —Civil Lines, Raipur, Chhattisgarh
- ₹10,500 - ₹13,406 a month
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
- Flexible schedule
Quick apply

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Customer Care Executive

RAS BEAUTY PVT LTD
Raipur, Chhattisgarh

Quick apply

Job details

Full-time
₹20,000 - ₹35,000 a month

Qualifications

Customer service
Master's degree
Bachelor's degree
Outbound voice
Telemarketing
Communication skills

Full job description

Job Title: Customer Care Executive

Location: Mumbai, Maharashtra

Department: Customer Support / Sales

Job Summary:

The Customer Care Associate is responsible for delivering exceptional customer service through multiple communication channels, including calls, emails, chat, and in-person interactions. The role involves addressing customer queries, resolving issues, retaining customers, supporting sales activities, and ensuring a positive customer experience across all touch points.

Key Responsibilities:

Handle Customer Calls (Inbound & Outbound)
Manage high-volume inbound and outbound calls in a timely manner.
Follow communication scripts and processes when handling different topics.
Email & Chat Support
Respond to customer queries and concerns via email and chat with accuracy and professionalism.
Maintain response time and resolution benchmarks.
Sales Support
Promote and cross-sell products or services based on customer needs.
Meet or exceed sales and conversion targets as assigned.
Customer Retention
Identify opportunities to retain existing customers through excellent service and personalized offers.
Handle cancellation requests and attempt to resolve underlying issues.
New Customer Onboarding / Visits
Assist with onboarding new customers and ensure smooth onboarding experiences.
Conduct virtual visits (if required) to build strong customer relationships.
Problem Solving & Issue Resolution
Investigate and resolve customer complaints efficiently and effectively.
Provide timely feedback and follow-up to ensure complete customer satisfaction.
Escalation Handling
Escalate complex or unresolved issues to the appropriate team or manager in a timely manner.
Track escalations to closure and ensure proper documentation.
Voice, Chat, and Email Process Management
Maintain quality and consistency across all communication channels.
Adhere to service level agreements (SLAs) and customer experience guidelines.
Inbound and Outbound Process Management
Manage both proactive outbound interactions (e.g., follow-ups, feedback calls) and reactive inbound queries.
Maintain call logs and update customer records accurately in CRM systems.

Required Skills & Qualifications:

Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficiency with customer service software (e.g., CRM, ticketing tools).
Sales-oriented mindset with a focus on customer satisfaction.
Previous experience in customer service, support, or telesales is preferred.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

Quick apply

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