Job Description - Key Account Manager
● Role Type: Full time, On-Site. (No Remote/Hybrid)
● Location: Hyderabad
● Experience: 4 Years
About Us:
The Company is India’s largest chain for Printing, Gifting and Merchandising with 30+ stores across major cities and a growing online presence. With over a million customers served, we aim to scale rapidly to achieve ₹1000 crore valuation and prepare for an IPO by 2026. Role Overview As a Key Account Manager at The Company, you’ll take ownership of corporate relationships, acting as the primary interface for key business clients. Your role blends sales, service and strategic planning to grow revenue and ensure clients have a seamless, delightful printing and gifting experience with us. You’ll reach out to senior decision-makers, uncover their print, gift and merchandise related needs and tailor comprehensive solutions—all while building trust through exceptional service and process-driven workflows.
Key Responsibilities
Account Leadership & Relationship Building
● Serve as the dedicated point of contact for assigned corporate accounts, managing both sales opportunities and service excellence.
● Initiate outreach to senior executives (e.g., Procurement, HR, Marketing heads) to assess their requirements and pain points.
● Conduct regular review meetings to assess customer satisfaction, gather feedback and explore partnership expansion.
Business Development
● Proactively identify and pursue new business within existing accounts and new corporate prospects.
● Introduce Company’s range of services—from printed marketing collateral to corporate gifting and stationery—to decision-makers.
● Create and deliver well-structured, customized proposals that address each client’s specific needs.
Sales Execution & Target Achievement
● Drive the complete sales cycle—from lead generation and quoting to negotiation and closing—focusing on meeting and exceeding sales targets.
● Strategize pricing, terms, and service packages to optimize deal value for both the client and the Company.
● Maintain and expand the sales funnel to ensure healthy revenue growth.
Customer Experience & Service Excellence
● Ensure a smooth client journey by strictly adhering to operational processes and customer service standards.
● Act quickly to resolve any issues, keeping clients satisfied and reinforcing Company’s reliability.
● Maintain detailed account records, communications, and follow-ups in CRM systems. 5. Cross-functional Collaboration
● Work closely with internal teams—production, operations, design, logistics—to ensure deliverables match client expectations.
● Advocate for clients internally, pushing for enhancements in Company’s offerings and processes to improve long-term satisfaction. Key Skills and Qualifications
● Experience: 3 - 5+ years in B2B or corporate sales with a proven track record in managing key accounts and closing large deals.
● Industry Fit: Should have sold to HR/Marketing/Procurement/Admin heads in previous roles. Prior experience in printing, gifting, merchandising product sales or B2B SaaS sales is also a strong advantage.
● Education: Bachelor’s required; MBA or relevant post‑graduate qualification preferred.
Core Skills:
Communication—spoken and written—with the ability to present professionally and persuasively. ○ Excellent personal etiquette and stakeholder management. ○ Structured, process-oriented mindset with strong organizational and prioritization skills. ○ Strategic sales acumen: funnel building, negotiation, and opportunity mapping. ○ Resourcefulness, ownership, and effective problem-solving in demanding situations. ○ Comfort navigating complex sales with multiple decision-makers and long sales cycles.
Why Join Us?
● We offer high-quality customized print and corporate gifting solutions to blue-chip clients like Google, Accenture and PhonePe.
● Work in a dynamic, fast-paced environment where you'll get exposure to sales, operations, marketing, and printing technology.
● Contribute to Company’s mission: making print ordering “easy” and putting smiles on customers’ faces at scale.
● Enjoy robust career growth opportunities with an organization on a rapid expansion trajectory.
Pay: ₹1,000,000.00 - ₹1,500,000.00 per year
Work Location: In person
