Roorkee Uttarakhand Administration manager Jobs – 1 Open Jobs Today

Customer Care Team Leader
EAPRO Global Limited —Roorkee, Uttarakhand
- ₹35,000 - ₹45,000 a month
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Cell phone reimbursement
Quick apply
13d

Discover related jobs

Based on your search for administration manager jobs.

Hotel Receptionist
Amartarangini private limited —Haridwar, Uttarakhand
Key responsibilities include providing exceptional customer service, addressing guest inquiries, managing room assignments, and coordinating with housekeeping.
₹9,150.89 - ₹13,500.00 a month
Quick apply

I want to receive the latest job alerts for administration manager in roorkee uttarakhand

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

administration manager jobs near roorkee uttarakhand

Team Member , Kfc jobs in Delhi, Delhi

House,kothi,flat Care Taker Job jobs in Delhi

Customer Care Team Leader jobs in Bengaluru, Karnataka

Customer Care Team Leader jobs in Mumbai, Maharashtra

Customer Care Team Leader jobs in Dehradun, Uttarakhand

Customer Care Team Leader jobs in Udaipur, Rajasthan

Customer Care Team Leader

EAPRO Global Limited -
Roorkee, Uttarakhand

Quick apply

Job details

Permanent | Full-time
₹35,000 - ₹45,000 a month
13 days ago

Benefits

Provident Fund
Cell phone reimbursement

Qualifications

CRM software
Customer service
Technical support
Microsoft Office
Bachelor's degree
Customer support
Business Administration
Manufacturing
Leadership

Full job description

Designation: Assistant Manager – Customer Care Team Lead
Department: Customer Care / Customer Support
Experience: 5–8 Years

Position Overview

The Assistant Manager – Customer Care Team Lead is responsible for leading the customer care team, ensuring exceptional customer service, and driving operational excellence across customer support functions. The role focuses on managing customer interactions, complaint resolution, service coordination, process improvement, and team performance while delivering a superior customer experience.

Key Responsibilities

Lead and manage the Customer Care team to ensure timely and effective resolution of customer enquiries, complaints, and service requests.
Monitor daily customer support operations, ensuring adherence to defined Service Level Agreements (SLAs) and quality standards.
Coordinate with Service, Sales, Technical Support, Logistics, and Operations teams to ensure prompt issue resolution.
Develop and implement customer service processes to improve response time, service quality, and customer satisfaction.
Analyze customer feedback, complaint trends, and service metrics to identify improvement opportunities.
Monitor team productivity, call quality, ticket closure, and customer satisfaction metrics.
Coach, mentor, and develop team members through regular training, performance reviews, and feedback sessions..
Escalate critical customer issues and ensure timely closure through effective cross-functional coordination.
Drive continuous process improvements to enhance operational efficiency and customer experience.
Ensure compliance with company policies, customer service standards, and documentation requirements.

Desired Candidate Profile

Bachelor's degree in Business Administration, Commerce, Engineering, or a related discipline.
5–8 years of experience in Customer Care, Customer Service, Technical Support, or Customer Experience, with at least 2 years in a team leadership role.
Experience in the Solar, Power Backup, Electrical, Consumer Durables, Manufacturing, or Industrial sector will be preferred.
Strong knowledge of CRM systems, customer service operations, and complaint management processes.
Excellent leadership, communication, problem-solving, and stakeholder management skills.
Proficiency in MS Office and customer support software.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

administration manager jobs in roorkee uttarakhand

Customer Care Team Leader

Discover related jobs

I want to receive the latest job alerts for administration manager in roorkee uttarakhand

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected