Saravanampatti Coimbatore Tamil Nadu Bpo team leader Jobs – 3 Open Jobs Today

Team Lead
HRH Next Services Pvt.Ltd —Rs Puram, Coimbatore, Tamil Nadu
- ₹3,00,000 - ₹3,50,000 a year
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Paid time off
- Flexible schedule
Quick apply
7d
Customer Service Team Leader
HRH Next Services Pvt.Ltd —Coimbatore, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
Quick apply
Team Leader
Vision Global —Coimbatore, Tamil Nadu
- Full-time
- Communication skills

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Team Leader / Supply Chain Management
Envision Software Engineering PVT LTD(Core Force India) —Coimbatore, Tamil Nadu
Ensure compliance with company policies, industry standards, and regulatory requirements in all supply chain operations.
₹45,000 - ₹70,000 a month
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Customer Service Team Leader
HRH Next Services Pvt.Ltd —Coimbatore, Tamil Nadu
They motivate, train, and mentor executives to achieve performance targets, while maintaining excellent quality and customer satisfaction.
₹25,000 - ₹30,000 a month
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Team Lead

HRH Next Services Pvt.Ltd
Rs Puram, Coimbatore, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
₹3,00,000 - ₹3,50,000 a year
7 days ago

Benefits

Provident Fund
Paid time off
Flexible schedule
Paid sick time

Qualifications

Microsoft Excel
Management
Domestic voice process
Performance management
Analysis skills
Bachelor's degree
Team management
Communication skills

Full job description

## Job Title

**Team Leader – Domestic Voice Process**

## Experience

Minimum 1 year of experience as a Team Leader

## Job Summary

We are seeking a dynamic and result-oriented Team Leader to manage a team of **25–30 Customer Service Executives** in a Domestic Voice Process. The ideal candidate should possess strong people management skills, operational expertise, and a proven track record of achieving business KPIs while ensuring high levels of employee engagement and customer satisfaction.

## Key Responsibilities

* Manage and lead a team of **25–30 associates** in a Domestic Voice Process.

* Drive team performance to achieve operational and client-defined **KPIs and KRIs**.

* Monitor and improve key performance metrics such as:

* Productivity

* Quality Scores

* CSAT

* AHT (Average Handle Time)

* FCR (First Call Resolution)

* Adherence

* Attendance

* SLA Compliance

* Analyze daily, weekly, and monthly MIS reports and take corrective actions to improve team performance.

* Effectively manage **Attrition**, **Shrinkage**, and **Absenteeism** within acceptable business targets.

* Conduct regular coaching sessions, feedback discussions, and performance reviews.

* Prepare and execute Performance Improvement Plans (PIPs) for low performers.

* Ensure process compliance and adherence to organizational policies.

* Conduct team huddles, briefing sessions, and motivational activities to improve employee engagement.

* Identify training needs and coordinate with the Training and Quality teams for continuous skill development.

* Resolve customer escalations and support agents in handling complex customer interactions.

* Collaborate with Operations, Quality, Training, HR, and Workforce Management teams to achieve business objectives.

* Maintain high levels of team morale and employee satisfaction.

## Required Skills

* Strong leadership and people management skills.

* Excellent communication and interpersonal abilities.

* Experience in handling performance management and coaching.

* Strong analytical and problem-solving skills.

* Good knowledge of Excel, MIS reporting, and dashboard analysis.

* Ability to work under pressure and achieve operational targets.

* Excellent decision-making and conflict-resolution skills.

* Customer-centric approach with strong process knowledge.

## Qualification

* Graduate in any discipline (preferred).

* Relevant experience in Domestic Voice BPO operations.

## Preferred Candidate Profile

* Experience managing a team of **25–30 associates**.

* Strong exposure to **Attrition Management, Shrinkage Control, KPI/KRI Management, Performance Coaching, and Team Engagement**.

* Proven ability to consistently achieve business targets while maintaining quality and customer satisfaction.

* Willingness to work in rotational shifts and a target-driven environment.

HR - 6382068631

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

Flexible schedule
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

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