Sikandar Agra Uttar Pradesh Operations manager Jobs – 5 Open Jobs Today

Operations Manager
UJALA CYGNUS RAINBOW HOSPITAL, AGRA —Agra, Uttar Pradesh
- ₹40,000 - ₹65,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Nursing
- Paid time off
- Cell phone reimbursement
Quick apply
3d
Group Operation Manager Ashok Auto Group
Ashok Auto Sales Ltd —Agra, Uttar Pradesh
- Full-time
- Management
- B.Sc
- Microsoft Office
Quick apply
Production Manager
carryall packaging —Agra, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Quality control
Quick apply
Team Leader - Operations
OMR INDIA OUTSOURCES PVT LTD —Agra, Uttar Pradesh
- ₹15,000 - ₹22,000 a month
- Full-time
- Microsoft Excel
- Microsoft Access
- English
Quick apply
Director of Operations - Fairmont Agra
FAIRMONT —Agra, Uttar Pradesh
- Full-time
- Organisational skills
- Communication skills
- Hotel experience
Quick apply

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Operations Manager

UJALA CYGNUS RAINBOW HOSPITAL, AGRA
Agra, Uttar Pradesh

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Job details

Full-time
₹40,000 - ₹65,000 a month
3 days ago

Benefits

Provident Fund
Paid time off
Cell phone reimbursement
Paid sick time

Qualifications

Microsoft Powerpoint
Microsoft Word
Nursing
Microsoft Excel
MHA
Customer service
Microsoft Office
Master's degree
Project management
Bachelor's degree
Business Administration
MBA
Communication skills
Negotiation
Time management

Full job description

Key Responsibilities1. Hospital Operations Management

Manage the daily operations of all hospital departments to ensure efficient functioning.
Ensure smooth patient flow from admission to discharge.
Monitor bed occupancy, patient turnaround time, and operational efficiency.
Ensure uninterrupted functioning of all support services.
Coordinate with department heads to resolve operational issues.

2. Patient Experience

Monitor patient satisfaction and service quality.
Ensure implementation of patient-centric initiatives.
Resolve patient and attendant grievances promptly.
Improve patient journey through continuous process improvements.
Monitor discharge turnaround time (TAT).

3. Department Coordination

Coordinate with:

Medical Services
Nursing Services
Emergency Department
Operation Theatre (OT)
ICU
Pharmacy
Laboratory
Radiology
Housekeeping
Security
Engineering & Maintenance
Biomedical Department
Front Office
Billing & TPA
HR & Administration

Ensure effective communication and coordination among all departments.

4. Quality & NABH Compliance

Ensure compliance with NABH standards and hospital policies.
Conduct regular operational audits.
Implement corrective and preventive actions (CAPA).
Monitor infection control and patient safety practices.
Participate in quality improvement initiatives.

5. Resource Management

Optimize manpower utilization.
Monitor departmental productivity.
Ensure adequate staffing and resource allocation.
Coordinate with HR for recruitment, onboarding, and training.

6. Financial & Cost Control

Monitor departmental operational costs.
Improve productivity while controlling expenses.
Support budgeting and cost optimization initiatives.
Ensure efficient utilization of hospital assets and consumables.
Monitor departmental revenue and operational KPIs.

7. Vendor & Facility Management

Supervise outsourced services (Housekeeping, Security, Laundry, Biomedical, Cafeteria, etc.).
Monitor vendor performance as per SLA.
Ensure preventive maintenance of hospital infrastructure and equipment.
Coordinate annual maintenance contracts (AMC/CMC).

8. Statutory & Regulatory Compliance

Ensure compliance with:

NABH Standards
Fire & Life Safety Norms
Biomedical Waste Management Rules
Clinical Establishments Act (where applicable)
Labour Laws
Pollution Control Board Guidelines
Local Municipal Regulations
Hospital SOPs and Policies

9. Risk Management

Identify operational risks and implement mitigation plans.
Investigate operational incidents and patient complaints.
Ensure implementation of CAPA.
Maintain emergency preparedness plans.

10. Training & Team Development

Conduct operational training for staff.
Mentor department supervisors and executives.
Promote a culture of teamwork and accountability.
Support leadership development initiatives.

11. MIS & Reporting

Prepare and review:

Daily Hospital Census
Bed Occupancy Report
Average Length of Stay (ALOS)
Patient Satisfaction Scores
OPD/IPD Statistics
OT Utilization Report
Discharge TAT
Incident Reports
Revenue & Productivity Reports
Monthly Operational Dashboard
Vendor Performance Reports
NABH Compliance Reports

Key Performance Indicators (KPIs)

Bed Occupancy Rate (BOR)
Average Length of Stay (ALOS)
Patient Satisfaction Score (NPS/Feedback)
Discharge TAT
Emergency Response Time
OPD/IPD Growth
OT Utilization
Complaint Resolution TAT
Infection Control Compliance
NABH Audit Score
Vendor SLA Compliance
Operational Cost Control
Department Productivity
Employee Engagement

Qualifications

Master's Degree in Hospital Administration (MHA) / Hospital Management (MHM) / MBA (Healthcare Management).
Bachelor's degree in Life Sciences, Healthcare, Nursing, Pharmacy, or a related field.

Experience

7–10 years of experience in hospital operations.
Minimum 3–5 years in a managerial role within a multi-specialty hospital.

Technical Skills

Hospital Information System (HIS)
Microsoft Office (Excel, Word, PowerPoint)
Hospital Quality & NABH Standards
Operational Analytics & MIS
Budgeting and Cost Control
Vendor & Facility Management
Project Management

Behavioural Competencies

Leadership and Team Management
Strategic Thinking
Decision Making
Problem Solving
Excellent Communication
Stakeholder Management
Customer Service Orientation
Conflict Resolution
Time Management
Negotiation Skills
Accountability
Adaptability

Working Conditions

Six-day working week as per hospital policy.
Availability for emergency situations, on-call duties, and extended working hours as required.
Frequent interaction with patients, consultants, staff, vendors, and regulatory authorities.

Authority & Decision-Making

The Operations Manager is authorized to:

Coordinate and supervise day-to-day hospital operations.
Allocate operational resources in consultation with department heads.
Escalate critical operational issues to the Unit Head/COO.
Recommend process improvements and cost optimization measures.
Monitor vendor performance and ensure SLA compliance.
Lead emergency response coordination and operational incident management.

This Job Description is suitable for a 100–500 bed multi-specialty hospital and can be tailored based on the hospital's size, specialties, and organizational structure.

Pay: ₹40,000.00 - ₹65,000.00 per month

Benefits:

Cell phone reimbursement
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

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operations manager jobs in sikandar agra uttar pradesh

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