Sion Mumbai Maharashtra Contact comms Jobs – 31 Open Jobs Today

Customer Contact Comms Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Customer service
- English
- Analysis skills
Specialist, Brand & Corp Comms, Amazon Prime Video, APAC
ASSPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- English
- Master's degree
- Analysis skills
Customer Contact Comms Analyst-Voice
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Contact Comms Senior Analyst-Voice
Accenture —Mumbai, Maharashtra
- Full-time
- CRM software
- Customer service
- English
Customer Contact Comms Analyst-Messaging
Accenture —Mumbai, Maharashtra
- Full-time
- CRM software
- Customer service
- Data analysis skills
Head of Operations I Mumbai
Capgemini Sogeti —Navi Mumbai, Maharashtra
- Management
- Project management
- Flexible schedule
Customer Contact Comms Analyst - Voice
Accenture —Mumbai, Maharashtra
- Full-time
- Typing
11d
Head of Operations I Mumbai
Capgemini —Navi Mumbai, Maharashtra
- Management
- Project management
- Flexible schedule
AI Adoption and Transformation- HR Change management transformation
NTT DATA —Mumbai, Maharashtra
- Full-time
- Travel
- AI
- Communication skills
Commercial Banking - Comm Product Sales Sr Manager - Vice President
Citi —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
6d
Political Field Surveyor
Crypto Mize —Dive, Maharashtra
- Full-time
- English
- Bachelor's degree
- Teaching experience
3d
Political Field Executive
Crypto Mize —Dive, Maharashtra
- Full-time
- English
- Bachelor's degree
- Leadership
3d
Marketing Manager
SmartinfoLogiks —CBD Belapur, Navi Mumbai, Maharashtra
- Email
- Bachelor's degree
- Communication skills
- Marketing
- Paid time off
- Paid sick time
Desktop Support Engineer
Axiom Technologies —Mumbai, Maharashtra
- Part-time
- Windows

I want to receive the latest job alerts for contact comms in sion mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contact comms jobs near sion mumbai maharashtra

Customer Service Analyst jobs in Mumbai, Maharashtra

Head Of Operations jobs in Navi Mumbai, Maharashtra

Senior Analyst jobs in Mumbai, Maharashtra

Desktop Support Technician jobs in Mumbai, Maharashtra

Customer Service Representative jobs in Mumbai, Maharashtra

Vice President Of Sales jobs in Mumbai, Maharashtra

Blinkit , Customer Support Work From Home jobs in Kolkata, West Bengal

Customer Service Analyst jobs in Hyderabad, Telangana

Customer Service Analyst jobs in Bengaluru, Karnataka

Service Desk jobs in Pune, Maharashtra

Customer Service Analyst jobs in Chennai, Tamil Nadu

Data Analyst Internship jobs in Maharashtra

Customer Service Analyst jobs in Noida, Uttar Pradesh

Marketing Manager jobs in Purasawalkam, Chennai, Tamil Nadu

Marketing Manager jobs in Gujarat

Social Media Marketing jobs in Ludhiana, Punjab

Marketing Manager jobs in Koramangala, Bengaluru, Karnataka

Digital Marketing Internship jobs in Kerala

Marketing Manager jobs in Calicut, Kerala

Hotel Manager jobs in Thiruvananthapuram, Kerala

Customer Contact Comms Associate

Accenture -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Live chat
Customer service
Upselling
English
Analysis skills
B2B
Communication skills

Full job description

Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? These interactions span a range of support areas, including billing and payments, digital services, product and service enquiries, handset and device support, general or ad-hoc queries, and account administration. Throughout these engagements, it is important to identify and capitalise on value-added opportunities that support sales, drive revenue growth, and strengthen customer retention within the channel. The Business Inbound Messaging (Chat) Agent is responsible for supporting business customers through digital messaging channels, providing timely and effective assistance across a wide range of account, product, and service-related enquiries. Operating at a Senior Analyst level, this role requires strong digital communication skills, commercial awareness, and the ability to identify and capitalise on value-added opportunities that drive sales, support revenue growth, and enhance customer retention. Agents play a key role in delivering a seamless and efficient customer experience while contributing to broader business objectives. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? "Excellent written communication skills with the ability to engage customers clearly and professionally via chat. Strong commercial awareness with the ability to identify and act on sales and retention opportunities. Advanced problem-solving and analytical skills. Ability to manage multiple concurrent chat conversations effectively. High attention to detail and accuracy in CRM documentation. Strong digital literacy and ability to navigate multiple systems simultaneously. Ability to work independently and demonstrate ownership of customer outcomes. Resilience and adaptability in a fast-paced, performance-driven environment." "2-5 years o experience in customer service, digital support, or inbound messaging roles (B2B experience preferred). Experience supporting customers through live chat or digital messaging platforms is strongly preferred. Proficiency in CRM systems and digital engagement tools. Telecommunications or technology sector experience is advantageous. Demonstrated ability to meet or exceed service and commercial performance targets."
Roles and Responsibilities: "Manage inbound chat interactions with business customers via digital messaging platforms. Provide support across key service areas, including: Billing and payment enquiries Digital services support Product and service enquiries Handset and device troubleshooting and assistance General and ad-hoc queries Account administration and maintenance Resolve customer issues promptly while maintaining high service quality standards. Identify upselling, cross-selling, and retention opportunities during customer interactions. Guide customers through digital processes and self-service tools where appropriate. Accurately document customer interactions, actions taken, and outcomes within CRM systems. Ensure compliance with internal procedures, data protection standards, and regulatory requirements. Collaborate with internal teams to resolve complex or escalated issues. Support continuous improvement by sharing insights on customer trends, issues, and opportunities."

Any Graduation

Apply Now

Refine Your Search

contact comms jobs in sion mumbai maharashtra

Customer Contact Comms Associate

Specialist, Brand & Corp Comms, Amazon Prime Video, APAC

Customer Contact Comms Analyst-Voice

Customer Contact Comms Senior Analyst-Voice

Customer Contact Comms Analyst-Messaging

Head of Operations I Mumbai

Customer Contact Comms Analyst - Voice

Head of Operations I Mumbai

AI Adoption and Transformation- HR Change management transformation

Commercial Banking - Comm Product Sales Sr Manager - Vice President

Political Field Surveyor

Political Field Executive

Marketing Manager

Desktop Support Engineer

I want to receive the latest job alerts for contact comms in sion mumbai maharashtra

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected