The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Portal Development Analyst – Apex Connect Portal – Permanent
Location: Pune
Experience: 5 - 7 years
Department: IT
Employment Type: Full time
Role purpose
The role of Portal Support Analyst will be part of the group function. As a Portal Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting the APEX Connect portal. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving the queries raised by internal teams and investors for the application in scope, as well as coordinating and deploying new releases and application upgrades.
Role Responsibilities:
- Working as a part of a global team to provide application support: Assist users with portal-related issues, including login problems, navigation errors, and content access.
- Portal Configuration: Manage user roles, permissions, and content settings within the portal.
- Incident Management: Track, prioritize, and resolve tickets related to portal functionality.
- System Monitoring: Monitor portal performance and uptime and escalate issues when necessary.
- Documentation: Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s).
- Collaboration: Work with developers, system admins, and business teams to implement enhancements or resolve complex issues.
- Define new services when required and perform regular updates of the service catalogue.
- Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items.
- Efficiently manage coordination at both local and international levels, whenever and wherever required.
- Provide response and deliverables related to audit and compliance requests.
- Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope.
- Training: Provide training or onboarding sessions for new users or teams.
- Working as a part of a global team to provide application support across several applications in APEX Group.
Skills Required:
- Excellent IT skills with the ability to learn new systems and processes with ease.
- Ability to diagnose and resolve technical and Functional issues efficiently.
- Experience with fund administration and finance applications.
- Experience in supporting core line business applications.
- A user-focused mindset to ensure a positive support experience.
- Strong verbal and written communication skills and ability to present in a clear and concise manner.
- Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies.
- Educated to Batchelor Degree Level or equivalent qualifications/ work experience.
- Able to Manage team and guide them with the Standard process
- Able to provide MIS out of Tickets/work
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
