About Willis Towers Watson:
Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Together, we unlock potential.
About the Know Your Customer Team
The Enterprise Operations team operates as a global center of excellence and serves as the first line of defense for the business by identifying and mitigating risks related to sanctions, anti‑money laundering, politically exposed persons, and broader financial crime associated with new clients and renewals. The team conducts client verification activities to minimize reputational risk and prevent potential financial losses arising from engagement with fraudulent or high‑risk entities.
Client verification is completed prior to placement through Know Your Customer reviews that support client approval decisions. The team validates the legal and operational status of clients, reviews supporting documentation provided by business units, and provides administrative support across Willis Towers Watson systems. Ongoing monitoring and screening activities are performed post‑placement to ensure business units receive timely updates on client risk profiles, enabling informed and compliant decision‑making.
About the Role
This role supports the execution of client onboarding, validation, and ongoing due diligence activities in accordance with established procedures and regulatory requirements. The position involves reviewing client documentation, conducting screening and research activities, and maintaining accurate records to support client approval decisions. The role works closely with internal business stakeholders to ensure timely, high‑quality operational support and effective risk management.
Roles and Responsibilities
Assist in conducting client validation & due diligence checks/Know Your Customer screening:
Client On boarding checks, verifying external regulatory and registry websites for their legal active status
Conducting extensive searches on internet and collating additional information for an organization and individual being verified
Reviewing the new reports of an Organization and their Board members, to assess Anti Money Laundering involvement, Sanctions touchpoint, adverse media, etc.
Perform validation and screening checks of entities and their Directors & Officers
Maintaining evidence of client verification reports
Following approval mechanism for client clearance
Provide exceptional customer service by responding to local offices as per defined Service Level Agreement’s
Assist with special Know Your Customer projects with customized solutions as per regional requirements
Maintaining appropriate data of daily tasks based on the tools provided
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To ensure any feedback received (including incidents/errors) are rectified & addressed on a timely basis as per defined timelines
Undertake the role of a Single Point of Contact for specific responsibilities assigned by the Team Leader
Participating and contributing to various technical conference calls and technical meetings held within the Business Unit and the team
Participate, contribute, and lead in team huddles & share best practices
Quality of work to be in line with the defined quality parameters & team targets
Assist in system testing if any changes/enhancements as required
- Graduation in any stream.
Experience and Skills:
1-4 years of Know Your Customer experience.
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Highly self-driven in managing own portfolio and assigned responsibilities with accuracy
Technical competency to do complex work independently
Eye for detail to identify process gaps, conduct Root Cause Analysis and suggest workable solutions to mitigate the same
Ability to prioritize tasks and meet project deadlines
Effective Communication skills
Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
Understanding about the insurance industry
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Strong research & assessing skills
Top 5 Competencies:
Good communication skills
Teamwork and coordination
Time management
Information collection and management
Eye for detail
The Application Process
- Stage 1: Online application and recruiter review
- Stage 2: Pre-recorded video interview
- Stage 3: Live video or in person interview with hiring manager and team
- Stage 4: Offer and onboarding
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected].
