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Executive/Sr Executive/Assistant Manager
i2k2 Networks —Noida, Uttar Pradesh
- Full-time
- Salesforce
- Microsoft Office
- Project management

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Executive/Sr Executive/Assistant Manager
i2k2 Networks —Noida, Uttar Pradesh
Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to…

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Executive/Sr Executive/Assistant Manager

i2k2 Networks -
Noida, Uttar Pradesh

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Job details

Full-time

Qualifications

Data centre experience
Salesforce
Upselling
Microsoft Office
Project management
Presentation skills
Bachelor's degree
Cloud computing
Account management
Leadership
Negotiation
Help desk

Full job description

I2k2 is hiring candidates for the account management role. Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationships with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

Requires a bachelor's degree in the area of specialty and at least 3 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures.

Responsibilities:

Be the primary point of contact and build long-term relationships with customers
Help customers through email, phone, online presentations, screen-share, and in-person meetings
Ensure increasing revenue through upselling, cross-sell, reference sell, and new sales
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly, the progress of monthly/quarterly upsells, cross-sales, new sales initiatives to internal stakeholders
Forecast and track key account metrics
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Liaise between the customer and internal teams

Requirements:

3+ years of account management/customer dealing experience in IT domain is preferred
Understanding of data center services, cloud computing will be preferred
Bachelor's Degree in the appropriate field of study or equivalent work experience
Proven account management or other relevant experience
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Ability to prioritize among competing tasks
Excellent time and project management skills. You're always looking to improve inefficient processes
Keen attention to detail and adherence to deadlines
Expert at Microsoft Office Suite, Google Apps, Salesforce, and help desk support software

Account Manager top skills & proficiencies:

Build Relationships
Client engagement Skills
Co-ordination Skills
Pro-activeness
Customer Focus
Customer Delights Skills
Teamwork
People Skills
Initiative

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