Urban Estate Gurugram Haryana Process associate customer care Jobs – 65 Open Jobs Today

Associate - Customer Care - Blended 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
12d
Associate, General Management
S&P Global —Gurugram, Haryana
- Email
- Finance
- Bachelor's degree
- Business Administration
- Health insurance
- Paid time off
5d
Dedicated Customer Care Representative- Associate
FedEx AMEA —Gurugram, Haryana
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
14h
Associate - Customer Care - Voice 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Associate - Customer Care - Sales & Support 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Microsoft Office
- Master's degree
Quick apply
AR Follow-up
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Experience Specialist
Chipper Consumer Pvt. Ltd. —Gurugram, Haryana
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Customer service
- In-person
- Office experience
- Health insurance
- Life insurance
Quick apply
Senior Associate, General Management
S&P Global —Gurugram, Haryana
- Email
- Banking
- Health insurance
- Paid time off
5d
Associate Dentist
MakeO Healthcare Technologies Pvt Ltd —Gurugram, Haryana
- ₹25,000 - ₹30,000 a month
- Full-time
- Sales
- Bachelor's degree
- Driving
Quick apply
14h
Customer Care Representative - Associate
FedEx AMEA —Gurugram, Haryana
- Full-time
- Microsoft Office
- Communication skills
Order to Cash Operations New Associate
Accenture —Gurugram, Haryana
- Full-time
- Finance
- Bachelor's degree
Associate- Customer Service (COE)
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Senior Associate
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- Salesforce
- English
Quick apply
12d
IN_RBIC_ Asst.Manager_HR Business Parter (Manesar & Sanand)
Bosch Group —Manesar, Haryana
- Full-time
- Master's degree
- Conflict management
- Human resources
Quick apply
2d
Associate Director, Safety & PV
サイネオス・ヘルス —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Nursing
Clinical Support Spl (Site Contracts) (Hyderabad location)
サイネオス・ヘルス —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Manager
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Lead Associate
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Azure
- Computer Science
Associate - Client Services - Private Banking
Standard Chartered —Dindarput, Delhi
- Microsoft Powerpoint
- Bachelor's degree
- Communication skills
- Health insurance
- Paid sick time
4d
R&D Associate, Germ Protection
Reckitt —Gurugram, Haryana
- Research
- Master's degree
- Travel
- Health insurance

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Associate - Customer Care - Blended 5A

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time
12 days ago

Qualifications

ISTQB Certification
English
Quality assurance
Bachelor's degree
Data management
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Associate - Customer Care - Blended

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escalate issues when necessary. Process Adherence: Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases. Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution. Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes. Data Management: Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency. Customer Retention: Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty. Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, ISTQB Certified Tester Foundation Level (CTFL) - SJSI – Stowarzyszenie Jakosci Systemow InformatycznychSJSI – Stowarzyszenie Jakosci Systemow Informatycznych, Professional, Customer Service (PCS) - Horeca Forma Be ProHoreca Forma Be Pro, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support

Language

English

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Blended

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

process associate customer care jobs in urban estate gurugram haryana

Associate - Customer Care - Blended 5A

Associate, General Management

Dedicated Customer Care Representative- Associate

Associate - Customer Care - Voice 5A

Associate - Customer Care - Sales & Support 5A

AR Follow-up

Customer Experience Specialist

Senior Associate, General Management

Associate Dentist

Customer Care Representative - Associate

Order to Cash Operations New Associate

Associate- Customer Service (COE)

Senior Associate

IN_RBIC_ Asst.Manager_HR Business Parter (Manesar & Sanand)

Associate Director, Safety & PV

Clinical Support Spl (Site Contracts) (Hyderabad location)

Operations Manager

Lead Associate

Associate - Client Services - Private Banking

R&D Associate, Germ Protection

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