Updated salary to ₹20,000 per month.
JOB DESCRIPTIONSales Coordinator & Customer Support – Operations
Industry: Jewellery
Department: Sales & Operations
Position: Sales Coordinator & Customer Support – Operations
Experience: 0–2 Years
Location: Agra, Uttar Pradesh
Employment Type: Full-Time
About the Role
We are looking for a Sales Coordinator & Customer Support – Operations professional to manage customer communication, sales coordination, order processing, and day-to-day operational activities.
The candidate will coordinate between customers, sales executives, production, inventory, dispatch, and other internal teams to ensure smooth order processing and excellent customer service.
Key Responsibilities
Customer Support
- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Provide information regarding products, pricing, availability, orders, and delivery.
- Follow up with customers regarding enquiries, quotations, and pending orders.
- Handle customer complaints professionally and coordinate for timely resolution.
- Maintain proper records of customer communication and requirements.
Sales Coordination
- Coordinate with sales executives regarding customer enquiries and orders.
- Follow up on leads and pending enquiries.
- Share product catalogues, product details, price lists, and other required information.
- Track enquiries from initial contact until order confirmation.
- Maintain daily sales and enquiry reports.
- Support the sales team with customer and order-related coordination.
Order & Operations Management
- Receive and process customer orders accurately.
- Verify product codes, quantities, weights, prices, and other order details.
- Coordinate with production and inventory teams for product availability.
- Track orders from confirmation to dispatch.
- Coordinate with dispatch for timely shipment.
- Update customers regarding order status and delivery.
- Maintain records of pending, confirmed, dispatched, and delivered orders.
Data & Reporting
- Maintain customer and order data in Excel / Google Sheets / CRM.
- Prepare daily and weekly reports for enquiries, orders, follow-ups, and customer support.
- Keep customer databases updated and accurate.
- Maintain proper records of pending customer follow-ups.
Internal Coordination
- Coordinate with Sales, Production, Inventory, Accounts, Dispatch, and Management.
- Communicate customer requirements accurately to the relevant departments.
- Escalate important customer issues to the concerned senior/team member.
- Ensure customer commitments are followed up and completed on time.
Required Skills
- Excellent verbal and written communication skills.
- Good customer-handling and follow-up skills.
- Basic to good knowledge of MS Excel / Google Sheets.
- Good coordination and organizational skills.
- Ability to manage multiple customers and orders simultaneously.
- Problem-solving ability.
- Basic computer knowledge.
- Knowledge of WhatsApp Business, CRM, or order-management software will be an advantage.
- Jewellery industry experience will be preferred.
Experience
0–2 years of experience in sales coordination, customer support, telecalling, order processing, e-commerce operations, or jewellery operations.
Freshers with good communication and coordination skills may also apply.
Key Performance Indicators (KPIs)
- Timely response to customer enquiries.
- Effective follow-up of leads and pending enquiries.
- Accurate order processing.
- Timely order coordination and updates.
- Customer satisfaction and complaint resolution.
- Accurate maintenance of customer and order records.
- Timely submission of daily/weekly reports.
- Effective coordination with internal departments.
Salary
₹20,000 per month
Salary may be reviewed based on performance and experience.
Working Days
Tuesday to Sunday
Monday – Weekly Off
Ideal Candidate
The ideal candidate should be professional, confident, polite, responsible, organized, and strong in follow-ups and customer communication, with the ability to coordinate efficiently between customers and internal teams.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Internet reimbursement
- Paid sick time
Work Location: In person
