Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Robotics Process Automation (RPA) Infrastructure is an approach to setup environments that requires automation to run on production and non-production servers. We are looking for a visionary Process Automation Infrastructure Software Engineer Lead for Automation Technologies Support team. The successful candidate will leverage his/her process-driven, analytical, technical, and healthcare skills to lead, create and maintain virtual servers (VMs/VDIs), Azure environment, UiPath Orchestrator application & PLM activities.
Primary Responsibilities:
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Lead technical design decisions for AI/ML components, serving as a subject matter expert and reviewer for model choices, evaluation approaches, and implementation quality
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Performing health check for all the existing production and non-prod servers
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Provision windows servers and VDIs
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Participation in all type of PLM activities (Windows upgrade, UiPath Orchestrator version upgrade, UiPath studio & UiPath runtime upgrade, PEGA studio & runtime upgrade, target application version upgrade, DB server & Database upgrade)
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Participation to automate all day to day manual efforts through PowerShell or any other script or technology
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Provide Prod & non-prod Orchestrator support, therefore end to end depth knowledge is needed
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Problem identification/error resolution process, including tracking, repairing and any infra defects
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Do impact analysis as well as to do trouble shoot for resolving any ongoing or upcoming changes
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Maintain DBs associated with Automations like DB archival and health check support
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Coordinates with several teams to understand new requirement and cost estimation for new and existing RPA services
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Setup Splunk, Elastic & Kibana alerts for automation monitoring
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Supports QA activities as needed
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Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
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Bachelor's degree with 8+ years of total IT experience
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3+ years of RPA infrastructure engineer and/or analyst experience in Virtual server creation/support, performing PLM activity and readiness for RPA services to run on servers
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1+ years of hands-on experience on UiPath Orchestrator
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Hands-on working experience on Copilot Studio, Power Automate AI Builder, Gen AI & solid understanding of RAG
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Experience with systems admin life cycle and structured programming methods (both traditional and agile), including requirements definition, program development, testing, training, deployment, operations, support, and maintenance
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Proven ability to build production-quality AI services and pipelines, leveraging solid software engineering fundamentals (Python, APIs, data pipelines, model serving, CI/CD)
Preferred Qualifications:
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Bachelor's and/or advanced degree in Computer Science or Engineering
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Experience working with a Robotic Process Automation tool, preferably UI Path
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Knowledge of Azure stack
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Knowledge about VRA/VRO development
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Knowledge about any scripting language (PowerShell, JSP etc..)
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Knowledge about Splunk or Elastic
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Good understanding in SQL 2019
Critical Skills / Knowledge
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Ability to work independently, or in groups, as the team player
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Ability to work well with business analysts, programmers, vendors, and end users in cross functional teams
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Ability to take on complex assignments
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Excellent interpersonal communications skills; able to effectively communicate and build relationships with end users, peers
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Ability to prioritize, schedule and complete assignment on time
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Positive "glass half-full" attitude, pleasant to work with, focused on customer satisfaction
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Excellent facilitation skills working with both internal and external parties
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Solid verbal and written communications skills, articulate, speaks and writes English well
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Self-starter, comfortable working in a busy and dynamic environment with competing priorities
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Knows how to prioritize requests effectively and efficiently and work with a sense of urgency
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Projects an image of professionalism and enthusiasm
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Proactive, persistent, and dependable
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Excellent time management skills
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Detail-oriented and thorough
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Creative and flexible
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Solid work ethic
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
