West Bengal Senior customer service associate Jobs – 56 Open Jobs Today

Senior International Customer Support Representative Kolkata
Gratitude India —Kolkata, West Bengal
- Up to ₹60,000 a month
- Overnight shift
- Customer service
- English
- 12th Pass
Quick apply
14d
Senior Associate
PwC —Kolkata, West Bengal
- Full-time
- Salesforce
- ERP systems
- Windows
Team Leader
ABC Group —Park Street, Kolkata, West Bengal
- ₹3,50,000 - ₹5,30,000 a year
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
CRM Data - Senior Associate
Grant Thornton INDUS —Kolkata, West Bengal
- Azure
- DevOps
- SQL
Customer Support Associate
7eventzz.com —Salt Lake, Kolkata, West Bengal
- ₹18,000 - ₹25,000 a month
- Full-time
- CRM software
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
SENIOR ADVISOR : Hospitality Internships
B.S.B International —Kolkata, West Bengal
- ₹1,25,000 a month
- Monday to Friday
- Hospitality
- Customer service
- B.Sc
Senior Associate Transaction Advisory Services
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Finance
SENIOR MIGRATION ADVISOR
B.S.B International —Kolkata, West Bengal
- ₹1,25,000 a month
- Full-time
- Sales
- B.Sc
- English
Customer Service Associate – Inbound & Outbound Support – Solar Energy – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- CRM software
- English
- 12th Pass
Senior Customer Service Associate
Ergode —Unknown, West Bengal
- CRM software
- Customer service
- Communication skills
Quick apply
Specialist / Senior Specialist - Human Resources
Linde —Kolkata, West Bengal
- Master's degree
- Analysis skills
- Programmable logic controllers
Associate Director Inside Sales
Accenture —Kolkata, West Bengal
- Full-time
- CRM software
- Sales
- Salesforce
Senior Associate Financial Due Diligence
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Excel
- Finance
- Master's degree
Wealth Executive
Hong Leong Bank —Suria, West Bengal
- Full-time
- Sales
- Finance
- Analysis skills
Senior Associate - SFDC RDC
PwC —Kolkata, West Bengal
- Full-time
- Salesforce
- Travel
Senior Associate - D&A - GDC
PwC —Kolkata, West Bengal
- Full-time
- Travel
- Agile
Operations / Senior Operations Manager, Amazon
ASSPL - Haryana - C77 —Kolkata, West Bengal
- Full-time
- Management
- Analysis skills
- Bachelor's degree
SENIOR STUDENT COUNSELLOR : Overseas Education
B.S.B International —Kolkata, West Bengal
- ₹25,000 a month
- Full-time
- Customer service
- B.Sc
- English
IN_Senior Associate_Oracle fusion HCM_Oracle_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Oracle
- Master's degree
12d
Senior Associate -Kolkata- Technology Consulting
PwC —Kolkata, West Bengal
- Full-time
- Travel

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Senior International Customer Support Representative Kolkata

Gratitude India -
Kolkata, West Bengal

Quick apply

Job details

Permanent | Full-time
Up to ₹60,000 a month
14 days ago

Benefits

Provident Fund

Qualifications

Customer service
International voice process
English
Complaint handling
12th Pass
Analysis skills
Bachelor's degree
Computer skills
Customer support
Typing
Communication skills

Full job description

The Kolkata CSR Voice JD appears to be Customer Support Energy_Kol — Process Associate, Voice Skill. It covers inbound/outbound customer calls, complaints, utilities/customer support, documentation, back-office support, customer service, negotiation, ownership, and multitasking.

The Kolkata Webchat JD appears to be Customer Service Process Associate [WEBCHAT]_Kol. There is also a more detailed Webchat Agent – Australian Telecom_Kol JD for chat/messaging. Both cover chat/email or live chat support, written/verbal English, rotational shifts, WFO, customer query handling, quality, and international/UK/Australian customer exposure.

Yes, the two can be merged because both are customer service process associate roles for Kolkata, with the main difference being the channel: Voice vs Webchat/Messaging. A merged JD should position it as an omnichannel customer service role.

Merged JD: Customer Service Process Associate – Voice & Webchat, Kolkata

Role: Customer Service Process Associate – Voice & Webchat

Location: Kolkata

Experience: 1 to 5 years

Work Mode: 5 days Work From Office

Shifts: Rotational shifts, split/rotational week-offs, night shifts as applicable

Eligibility:

Minimum 15 years of regular full-time education: 10 + 2 + 3 / Graduate preferred.

Undergraduates may be considered with relevant customer service experience, as per process requirement.

Comfortable with work from office, rotational shifts, night shifts, and rotational week-offs.

Job Description:

Handle customer interactions across voice, webchat, messaging, email, and back-office support as per process requirement.

Respond to inbound and outbound customer queries from customers or authorized third parties.

Resolve customer complaints, service-related queries, billing/service issues, and process-related requests.

Provide prompt, accurate, and professional responses to customer needs.

Manage live chat/messaging conversations end to end while maintaining response time, quality, and resolution targets.

Document all customer interactions accurately in required systems.

Support back-office activities whenever not handling calls/chats.

Evaluate customer issues, identify suitable solutions, and recommend the best resolution.

Manage vulnerable or priority customer tasks/processes where applicable.

Maintain customer privacy and ensure compliance with process guidelines.

Work in a target-oriented environment and meet KPIs such as resolution, quality, NPS/customer satisfaction, response time, efficiency, and sales/retention conversion where applicable.

Required Skills:

Excellent English communication skills, both written and verbal.

Strong customer service and complaint-handling skills.

Ability to handle both voice and non-voice channels.

Good active listening, probing, and articulation skills.

Strong ownership, negotiation, and objection-handling ability.

Ability to multitask and switch between calls, chats, email, and back-office tasks.

Good typing, system navigation, and basic computer skills.

Ability to work with international customers preferred.

Prior UK, Australian, utilities, energy, telecom, or customer service experience preferred.

Pay: Up to ₹60,000.00 per month

Benefits:

Provident Fund

Ability to commute/relocate:

Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Prior UK, Australian, utilities, energy, telecom, or customer service experience preferred.
Have you handled BPO Voice process interactions with International Customers? (Min. 1 yr is Mandatory)

Education:

Bachelor's (Preferred)

Experience:

International voice process: 1 year (Required)

Language:

English B2 (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Required)
Overnight Shift (Required)

Work Location: In person

Quick apply

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senior customer service associate jobs in west bengal

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SENIOR STUDENT COUNSELLOR : Overseas Education

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Senior Associate -Kolkata- Technology Consulting

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