Medical transcriptionist/editor Jobs

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Assistant Operations Manager – Medical Transcription/VRE/QA/EDITOR

Scriptacom BPO Systems LLP
Ahmedabad, Gujarat

Quick apply

Job details

Permanent | Full-time
₹40,000 - ₹50,000 a month

Qualifications

FTP
Microsoft Word
Quality control
Medical terminology
Editing

Full job description

Job Title: Assistant Operations Manager

We are hiring an Assistant Operations Manager with hands-on experience in medical transcription/editing to manage real-time workflow, team coordination, and client delivery.

This role requires high ownership, quick decision-making, and round-the-clock responsibility, as we serve US-based healthcare clients.

Location: AHMEDABAD (looking for candidate who resides in Ahmedabad or is will to re-locate to Ahmedabad)

Key Responsibilities

1) Real-Time Workflow Handling

Assign files to team members continuously throughout the day
Manage urgent and priority jobs (including late-night assignments)
Ensure smooth flow from FTP → transcription → editing → delivery
Step in personally if work is stuck or delayed

2) 24/7 Operational Availability (Critical Requirement)

Be available on-call at all times for urgent issues
Handle late-night file arrivals from US doctors
Assign work immediately to maintain turnaround time (TAT)
Respond quickly to operational or client-related problems

3) US Shift & Holiday Alignment

Be available during US working hours (including night shifts in India)
Follow US holiday calendar instead of Indian holidays
Ensure uninterrupted operations even during Indian holidays

4) Team Management (Hands-On)

Supervise transcriptionists and editors
Balance workload based on individual capability
Handle absenteeism, delays, and workload spikes
Ensure continuous productivity across shifts

5) Quality & Accuracy Control

Monitor output quality regularly
Have extensive experience is quality control and editing
Identify errors in medical terminology and formatting
Maintain client-specific standards
Guide team for continuous improvement

6) Problem Solving (Daily Operations)

Resolve issues such as:
Incorrect file names / patient mismatch
Poor audio quality
Missing or delayed files
FTP / folder errors
Take immediate decisions without escalation delays

7) Client & File Management

Manage multiple client FTPs and folder systems
Ensure correct file handling and naming conventions
Prevent data mix-ups across clients
Maintain strict confidentiality (HIPAA awareness preferred)

8) Reporting & Tracking

Track daily:
Files processed
Lines completed
Pending workload
Employee productivity
Update dashboard/system accurately

Mandatory Requirements (Non-Negotiable)

Hands-on experience in Medical Transcription or Editing (DMT/VRE)
Must have worked on actual transcription files
Strong understanding of:
Medical terminology
Formatting standards
End-to-end workflow

Core Skills Required

Ability to handle high-pressure, real-time operations
Strong multitasking and decision-making skills
Team handling with practical understanding
High attention to detail
Basic technical skills:
FTP
Google Drive
MS Word

Ideal Candidate Profile

Someone who has grown from transcriptionist/editor to a leadership role and have work experience of 8+ years
Can manage team and also step into work when required

What We Do NOT Want

Pure managers with no hands-on experience
Candidates who cannot handle 24/7 responsibility
People who avoid night shifts or urgent work

Salary Range (India)

₹40,000 – ₹50,000/month (based on experience and capability)

Location: AHMEDABAD (looking for candidate who resides in Ahmedabad or is will to re-locate to Ahmedabad

Final Note (Very Important)

This role requires full ownership of operations, including availability outside standard hours, to ensure seamless service for US healthcare clients.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you currently in Ahmedabad?

Location:

Ahmedabad, Gujarat (Required)

Work Location: Hybrid remote in Ahmedabad, Gujarat

Quick apply

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