Anna Nagar Chennai Tamil Nadu Senior associate process & technology Jobs – 195 Open Jobs Today

IT Service Desk Team Leader
QRight Solutions —Chennai, Tamil Nadu
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- Computer Science
- Customer service
- Analysis skills
Quick apply
Senior Process Associate
Guidehouse India Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Oracle
- Travel
- Financial services
14d
Senior Associate - Third-Party Security Risk Management
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Communication skills
Senior Associate
Guidehouse India Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Travel
9d
Associate II - AML KYC
UST —Chennai, Tamil Nadu
- English
- Finance
- Bachelor's degree
Quick apply
IN-Senior Associate_PLM Engineer_Digital Engineering Transformation_Advisory_Chennai
PwC —Chennai, Tamil Nadu
- Full-time
- Java
- Master's degree
- Bachelor's degree
Senior Process Associate - Claims Adjudicator
CogNet —Ambattur, Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Analysis skills
14d
Senior Associate
NewAge Software and Solutions —Chennai, Tamil Nadu
- Night shift
- Bachelor's degree
- Communication skills
Senior Associate-Proposal Writer / Proposal Management Specialist
Cognizant —Chennai, Tamil Nadu
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Senior Associate, Liquidity Reporting
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Excel
- Engineering
- Finance
- Health insurance
- Paid sick time
13d
IN-Senior Associate_ Control Testing _Internal Audit Services _Advisory_Chennai
PwC —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Senior Associate Engineer - AI Services
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
Associate III - Asset servicing (Senior analyst)
UST —Chennai, Tamil Nadu
- Microsoft Excel
Quick apply
Senior Associate
PwC —Chennai, Tamil Nadu
- Full-time
- Oracle
- Finance
- Master's degree
Senior Associate, IRRBB Reporting
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Excel
- Finance
- Master's degree
- Health insurance
- Paid sick time
Senior Associate
Spocto —Chennai, Tamil Nadu
- Full-time
- Finance
- Master's degree
- MBA
Associate
AECOM —Chennai, Tamil Nadu
- Full-time
- Civil engineering
- Management
- B.Sc
- Health insurance
- Paid time off
Associate III - Derivatives
UST —Chennai, Tamil Nadu
- Microsoft Excel
- Finance
- Analysis skills
Quick apply
Senior Facilities Engineer – Facilities Maintenance Operations
Qualcomm —Chennai, Tamil Nadu
- Master's degree
- Project management
- Electrical experience
Associate - Brand Analytics
AstraZeneca —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Doctoral degree
- Computer Science
3h

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IT Service Desk Team Leader

QRight Solutions
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹30,00,000 - ₹35,00,000 a year

Qualifications

BCS
ITIL Certification
Operating systems
Computer Science
Customer service
Technical support
Analysis skills
Supervising experience
Bachelor's degree
Computer hardware
Mentoring
SharePoint
Communication skills
CompTIA A+
Mobile devices

Full job description

QRight Solutions is looking for Sr System Administrator / Sr IT Service Desk Engineer profiles for a US based client at Chennai (only IMMEDIATE JOINERS)

Please share the profiles to

Designation : System Administrator

Education : any IT related degree with ITIL certification

Experience : 15+ years of IT systems exp

Pay : 30 – 35 LPA

Location : Chennai (US shift)

Supervisory Responsibilities

Supervise, coach, and develop Desktop Support Analysts and additional Service Desk/NOC staff, including team members based in India.
Set daily priorities for the team, balance workload across the queue, and provide hands-on technical guidance on escalated or complex issues.
Support onboarding, training, and performance feedback for support staff as the Service Desk and NOC team grows.
Manage and continuously improve the service desk ticket queue, ensuring tickets are triaged, assigned, and resolved within SLA targets.
Coordinate closely with onsite field teams to align on incident handling, project work, and client priorities across locations and time zones.

Essential Responsibilities and Duties

Provide onsite IT support to local offices in Chennai, in addition to remote support for other locations.
Diagnose, document, and resolve IT hardware and software issues within allocated timelines, and serve as an escalation point for issues Desktop Support Analysts are unable to resolve.
Configure, administer, and optimize ConnectWise (or an equivalent PSA platform) for ticketing, workflows, reporting, and service desk queue management.
Liaise with 3rd party providers and vendors for resolution of customer incidents.
Serve as a primary point of contact for clients, communicating proactively and professionally on the status of their IT requests, incidents, and projects.
Create user accounts and manage access controls within Microsoft 365.
Oversee the staging, configuration, and deployment of computer systems, tablets, phones, and peripherals.
Listen to, understand, and interpret customer requirements to propose solutions that enable the business to be more efficient.
Present to and educate customers on IT digital solutions, processes, and tools to increase their efficiency.
Create and maintain documentation for customers and IT support processes within Kaseya IT Glue, including team procedures and knowledge base articles.
Assist in infrastructure setup and projects, including network devices, physical security systems, modern meeting rooms, and other emerging technologies.
Manage small- to mid-scale IT systems deployment projects, including coordinating assignments across the team.
Maintain the security of IT systems per company guidelines and industry best practices.
Comply with company and customer safety and PPE requirements.

Qualifications and Experience

Associate's or Bachelor's degree in Computer Science or an IT-related discipline, or a minimum of 15+ years of equivalent experience in IT systems, including experience mentoring or leading technical staff.
CompTIA A+ and Network+ certifications preferred; ITIL Foundation a plus.
Prior experience supervising, leading, or mentoring a technical support team strongly preferred.
Hands-on experience configuring and working within ConnectWise or a comparable PSA platform required.
Experience with Kaseya IT Glue or a comparable IT documentation platform preferred.
Strong technical knowledge of computer hardware, mobile devices, software, networks, and modern operating systems.
Experience installing, configuring, and administering the Microsoft 365 suite, including Teams, OneDrive, SharePoint, and user/access management.
Excellent problem-solving and analytical skills, with the ability to translate technical issues into clear, client-friendly communication.
Outstanding verbal and written communication and customer service skills; comfortable serving as a daily point of contact for clients.
Attention to detail and the ability to manage multiple assignments simultaneously in a fast-paced environment while directing the work of others.
Experience coordinating with or managing distributed/remote team members across locations or time zones is a plus.
Willing to learn new technologies, stay current with industry trends, and pursue additional technical certifications.

Pay: ₹3,000,000.00 - ₹3,500,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior associate process & technology jobs in anna nagar chennai tamil nadu

IT Service Desk Team Leader

Senior Process Associate

Senior Associate - Third-Party Security Risk Management

Senior Associate

Associate II - AML KYC

IN-Senior Associate_PLM Engineer_Digital Engineering Transformation_Advisory_Chennai

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Senior Associate

Senior Associate-Proposal Writer / Proposal Management Specialist

Senior Associate, Liquidity Reporting

IN-Senior Associate_ Control Testing _Internal Audit Services _Advisory_Chennai

Senior Associate Engineer - AI Services

Associate III - Asset servicing (Senior analyst)

Senior Associate

Senior Associate, IRRBB Reporting

Senior Associate

Associate

Associate III - Derivatives

Senior Facilities Engineer – Facilities Maintenance Operations

Associate - Brand Analytics

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