Anna Salai Chennai Tamil Nadu Customer support coordinator Jobs – 125 Open Jobs Today

Service Operations Head – Pan India
Biotastic Health Systems —Chennai, Tamil Nadu
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- Travel
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Project Coordinator-back end sales
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Futura SSL India Pvt Ltd —Chennai, Tamil Nadu
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Bioline Laboratory —West Mambalam, Chennai, Tamil Nadu
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Digispoc Technology —Madras Electricity System, Chennai, Tamil Nadu
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4d
Service Coordinator
Musee Musical Pvt Ltd —Chennai, Tamil Nadu
- ₹22,000 - ₹25,000 a month
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6d
Marketing and Events Coordinator
Mizaj International Private Limited —Nungambakkam, Chennai, Tamil Nadu
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11d
Assistant Manager - Capacity Planning & Management
Tata Communications —Chennai, Tamil Nadu
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Sales Coordinator
Uniworld Logistics Private Limited —Chennai, Tamil Nadu
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2d
Marketing Coordinator
Shuter Enterprises India pvt Limited —Raja Annamalaipuram, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
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4d
HR and Client Relations Coordinator
Fleet Studio Technologies —Chennai, Tamil Nadu
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13d
Operations Coordinator
Hapag-Lloyd AG —Kancheepuram District, Tamil Nadu
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Service Coordinator
Caresoft Technologies —Ekkattuthangal, Chennai, Tamil Nadu
- ₹12,000 - ₹22,000 a month
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Lead Administrator (Support &Operations)
HCLTech —Chennai, Tamil Nadu
- Azure
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Specialist - Training coordinator
Nordex SE —Chennai, Tamil Nadu
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Sweet Karam Coffee —Chennai, Tamil Nadu
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12d
Associate Manager- Accounts Payable
Standard Chartered —Chennai, Tamil Nadu
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1h

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Service Operations Head – Pan India

Biotastic Health Systems
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
7 days ago

Qualifications

Network installation
After-sales service
Tamil
HVAC
Computer networking
HVAC design
Hindi
ASP

Full job description

About Biotastic Health Systems

Biotastic Health Systems is India's only dedicated recovery engineering company. We design, sell, and install premium ice baths, hybridinfrared saunas, red light therapy units, and chill showers for high-performance individuals, luxury hotels, and professional sports teams nationwide. We're not a wellness brand; our approach is science-backed and protocol-first, trusted by five-star hotel groups, IPL franchises, leading biohackers, and athletes who take recovery as seriously as training.

Because we sell and install our own products, operations is a core part of how we compete, not a support function. As we grow and our product range expands, we need someone to build the operational backbone that growth demands.

Mission of the Role

You'll lead service operations at Biotastic end to end, designing, hiring for, and scaling a pan-India installation and maintenance network across our hardware line (ice baths, saunas, red light therapy units, chill showers), working closely with the founders as you build it. This isn't a hands-on installation role. You'll build the capability itself: SOPs, hiring of operations managers and technicians, vendor management, customer SLAs, and the quality control that lets the network run well without you in the room.

What You'll Do

Design the service network architecture (hub-and-spoke, regional contractors, or franchise) and make the case for your recommendation.
Hire and train operations managers and HVAC/MEP technicians who can lead installation and maintenance.
Build SOPs for field execution, compliance, and customer handoff, including HVAC licenses and certifications.
Partner with third-party installers and contractors where we don't build in-house; manage their SLAs, performance, and quality.
Set up customer service SLAs, warranty programs, and on-site diagnostics for a consistently premium service experience.
Own the service P&L and performance metrics: service uptime, first-visit-fix rate, and customer NPS.

Must-Have

10+ years in service operations: appliances (Daikin, Blue Star, Voltas), HVAC, wellness hardware, or complex MEP installation.
Hands-on hiring experience: built and managed teams of operations managers, field technicians, and service coordinators, with clear accountability.
Deep knowledge of India's installer ecosystem, contractor networks, and third-party service provider models.
Field operations experience across multiple cities; pan-India experience preferred.
Strong understanding of the appliance ASP (Authorized Service Provider) model.
Comfortable with SaaS-based FSM platforms; Zoho FSM, Servify, or ServiceTitan experience is a plus.
Willing to travel extensively across India to support regional operations; all travel is planned and reimbursed against approved expenses.

Good-to-Have

Experience with premium appliances or wellness hardware: saunas, ice baths, chillers, red light therapy equipment.
Zoho FSM, Servify, ServiceTitan, or similar FSM platform experience.
Experience building a hub-and-spoke, regional contractor, or franchise-based network.
Experience managing warranty programs and after-sales service.
Experience with HVAC licenses, technical certifications, and field compliance.
Founder-led, high-growth startup experience, building a function from the ground up.
Existing relationships with HVAC/MEP contractors and service providers across India.
Tamil or Hindi language ability for on-ground team and vendor management.

You'll likely thrive if:

You'd rather build the system than run it yourself.
You're comfortable being first in a function, with no playbook to inherit.
You can manage vendors who don't report to you, and still hold them to a real standard.
You're willing to travel across India regularly to see the network firsthand.

This probably isn't for you if:

You want a team and systems already in place before you start.
You'd prefer a desk-based role with limited field exposure.
You need close oversight to stay accountable, rather than driving the numbers yourself.

Key Result Areas

Service Network & Field Operations - Build and scale a pan-India installation and maintenance network across in-house teams, regional contractors, and third-party partners, with clear operating models, coverage, and accountability.
Installation, Service & Quality Excellence - Standardize installation and maintenance via SOPs, site-readiness, diagnostics, compliance, and handover protocols. Improve first-visit-fix rate, uptime, and installation quality.
Service Partner, SLA & After-Sales Management -Build and manage the installer and contractor ecosystem with defined SLAs and escalation paths. Run structured warranty and after-sales processes.
Team, Systems & Service P&L - Hire, train, and manage operations managers, technicians, and coordinators. Implement FSM systems and dashboards; own the service P&L and performance.

What We Offer

Compensation: as per market standards.
Growth: a mandate to build and lead the service operations function as it scales, with direct support from the founders along the way.
Ownership: real autonomy over how the network is designed; what you build is what you run.
Environment: direct access to founders and leadership on a genuine 0-to-1 mandate.

Ability to commute/relocate:

Chennai, Tamil Nadu (Chennai District): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Describe a service network, installation team, or field operation you've built or managed.

Language:

Hindi (Preferred)

Willingness to travel:

75% (Preferred)

Work Location: In person

Quick apply

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