Behala, Kolkata, West Bengal Customer success associate Jobs – 77 Open Jobs Today

Customer Success Associate
ZINFI Technologies —Kolkata, West Bengal
- Remote
- CRM software
- Customer service
- Bachelor's degree
Customer Care Associate
Kolkata Ventures —Ballygunge, Kolkata, West Bengal
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Chat Support Associate
Kolkata Ventures —Ballygunge Place, Kolkata, West Bengal
- ₹17,000 - ₹21,000 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Associate
PwC —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Tele Caller Executive
Kolkata Ventures —Ballygunge, Kolkata, West Bengal
- ₹20,000 - ₹35,000 a month
- Full-time
- CRM software
- Sales
- English
Quick apply
Supply Chain Operations Associate
Accenture —Kolkata, West Bengal
- Full-time
- Customer service
- Windows
- Microsoft Office
Supply Chain Operations New Associate
Accenture —Kolkata, West Bengal
- Full-time
- Customer service
- Windows
- Microsoft Office
International Customer Service Associate – Kolkata
Fusion CX —Salt Lake, Kolkata, West Bengal
- English
- Bachelor's degree
- Computer skills
Workforce Services Associate
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
1d
Zonal Service Manager - East
Hach —Kolkata, West Bengal
- Full-time
- Remote
- Microsoft Office
- Travel
- AI
- Health insurance
- Work from home
Supply Chain Plan&Analyt Associate
Accenture —Kolkata, West Bengal
- Full-time
- Customer service
- English
- Microsoft Office
14d
SEO EXECUTIVE
B.S.B International —Kolkata, West Bengal
- ₹25,000 a month
- Full-time
- B.Sc
- Analysis skills
- Bachelor's degree
Ecommerce Customer Care Executive – Kalyani
Fusion CX —Block B, Kolkata, West Bengal
- Urgently hiring
- English
- Microsoft Office
- Bachelor's degree
Customer Service Associate (Hospitality – Hotel Booking Sales) – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Full-time
- CRM software
- Sales
- Customer service
- Commuter assistance
Associate Project Engineer
Worley —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
7d
CRM Data - Senior Associate
Grant Thornton INDUS —Kolkata, West Bengal
- Azure
- DevOps
- SQL
Engineer - Service (Kolkata)
Hach —Kolkata, West Bengal
- Full-time
- Remote
- English
- Microsoft Office
- Travel
- Health insurance
- Work from home
Business Development Manager
Best Web Solutions —New Town, Kolkata, West Bengal
- B.Sc
- English
- Bachelor's degree
Solution Architecture Associate Manager
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
Product Associate Intern
eWards —Shakespeare Sarani, Kolkata, West Bengal
- ₹7,000 - ₹10,000 a month
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Quick apply
3d

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Customer Success Associate

ZINFI Technologies -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

CRM software
Customer service
Lead generation
Bachelor's degree
Organisational skills
Customer support
Affiliate marketing
Communication skills

Full job description

What you will be doing:

We are seeking a proactive and versatile Ticket Support and Feedback Specialist to manage customer service support tickets and drive user feedback initiatives. In this role, you will ensure prompt resolution of support tickets while engaging with customers to gather valuable insights and reviews that can help enhance our products and services.

Responsibilities & Deliverables:

Act as the primary point of contact for vendor-clients, managing and resolving service support tickets while adhering to SLAs.
Monitor and track tickets, ensuring due-soon and overdue issues are addressed promptly.
Communicate with customers to clarify issues and collect additional information necessary for ticket resolution.
Keep customers informed on the progress and outcome of their tickets.
Follow established Standard Operating Procedures (SOPs) to address bugs, issues, and general inquiries.
Collaborate with cross-functional teams (Customer Success, Professional Services, Account Management, Engineering) to resolve tickets effectively.
Escalate unresolved tickets or critical incidents to the appropriate stakeholders when necessary.
Build strong relationships with customers to improve satisfaction and encourage participation in feedback processes.
Reach out to portal users through phone and email to gather reviews, success stories, and feedback about their experience.
Post feedback and reviews on the company’s website, social media, review sites, and online marketplaces.
Document and categorize user feedback, ensuring accuracy and proper organization.
Provide insights based on feedback and ticket trends to help improve products and services.
Participate in regular interlock meetings with clients and internal teams to ensure smooth operations.
Ensure compliance with company guidelines and relevant regulations (e.g., GDPR) when collecting and posting feedback.
Stay up to date on internal processes, technologies, and best practices by completing required training and certifications.

Requirements:

Proven experience in customer service, technical support, telephonic sales, lead generation, or customer success roles.
Strong understanding of SLA management, ticketing systems, and customer support processes.
Familiarity with social media platforms, review sites, and online marketplaces.
Exposure to GDPR and other regulations related to customer communication.
Excellent verbal and written communication skills, with the ability to build rapport and engage customers.
Strong problem-solving abilities, organizational skills, and attention to detail.
Ability to collaborate with cross-functional teams and manage multiple tasks simultaneously.
Experience with CRM systems and review management tools is a plus.
Willingness to undergo training and certification to enhance technical and business acumen.

Benefits:

Competitive salary.
Opportunities for professional growth and development
Comprehensive training and certification programs.
Collaborative and supportive work environment.

Reporting To:

Head of Customer Success

Qualification:

Bachelor’s Degree in technical field of study or equivalent work experience.

About ZINFI

ZINFI Technologies, Inc., a company leading the definition and creation of Unified Partner Management (UPM) solutions, enables vendors and their channel partners to seamlessly collaborate in a virtual environment to achieve profitable growth on a global SaaS platform.

Headquartered in Silicon Valley, USA, we at ZINFI see an immense opportunity to build high- performing sales channels by deploying a powerful virtual collaboration platform that has been rated #1 by leading analyst firms for simple to complex enterprise channels.

ZINFI’s state-of-the-art SaaS Unified Partner Management (UPM) automation platform allows brands and their global partner networks to work together remotely throughout the entire partner lifecycle via three core state-of-the-art SaaS applications—partner relationship management, partner marketing management and partner sales management. ZINFI’s UPM is super easy to use and affordably priced, and it comes with a complete set of do-it-yourself tools in multiple languages.

This is a special opportunity for someone who wants to grow their career with ZINFI. Please visit our site at www.zinfi.com for further details.

Apply Now

Refine Your Search

customer success associate jobs in behala, kolkata, west bengal

Customer Success Associate

Customer Care Associate

Chat Support Associate

Associate

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Supply Chain Operations Associate

Supply Chain Operations New Associate

International Customer Service Associate – Kolkata

Workforce Services Associate

Zonal Service Manager - East

Supply Chain Plan&Analyt Associate

SEO EXECUTIVE

Ecommerce Customer Care Executive – Kalyani

Customer Service Associate (Hospitality – Hotel Booking Sales) – Kolkata, India

Associate Project Engineer

CRM Data - Senior Associate

Engineer - Service (Kolkata)

Business Development Manager

Solution Architecture Associate Manager

Product Associate Intern

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