Bengaluru, Karnataka Customer service new associate voice Jobs – 206 Open Jobs Today

Associate Customer Experience Specialist (Batch Start - 20 Jul 2026)
First Advantage —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Databases
Associate Customer Experience Specialist (Batch Start - 06 Jul 2026)
First Advantage —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Databases
Associate Customer Experience Specialist (Batch Start - 10 Aug 2026)
First Advantage —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Databases
Associate Customer Experience Specialist (Batch Start - 13 Jul 2026)
First Advantage —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Databases
Associate Customer Experience Specialist (Batch Start - 22 Jun 2026)
First Advantage —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Databases
Customer Service New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Data entry
- AI
3d
Customer Service New Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Analysis skills
- Communication skills
Business Advisory New Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Communication skills
Customer Success Associate
Almabase —Bengaluru, Karnataka
- Full-time
- Remote
- Google Suite
- Customer service
Customer Service Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Communication skills
1d
Customer Service Executive (Supply Chain)
Kenvue —Bengaluru, Karnataka
- Hybrid work
- Inventory management
- Customer service
- English
Research Associate – International Voice Calling
m360 Research —Bengaluru, Karnataka
- Full-time
- English
- 12th Pass
- Bachelor's degree
Quick apply
Inbound Sales Representative New Associate - Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Inbound Sales Representative Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Associate QA (Voice)
Syrow —Bengaluru, Karnataka
Associate / Sr Associate - Query Management
Firstsource Healthcare —Bengaluru, Karnataka
- English
- 12th Pass
- Communication skills
Inbound Sales Representative Associate- Voice
Accenture —Bengaluru, Karnataka
- Full-time
Associate IT Operations Administrator
Emmes Group —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
HR Service Delivery Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Business Advisory Associate-Messaging
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
11d

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Associate Customer Experience Specialist (Batch Start - 20 Jul 2026)

First Advantage -
Bengaluru, Karnataka

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Job details

Full-time

Qualifications

Microsoft Outlook
Call centre
Databases
Quality assurance

Full job description

Responsibilities

Efficient Application Login & Availability- Log into multiple business applications promptly and remain available during scheduled work hours, except during scheduled breaks. This includes systems like CRM, background check databases, call center technology, and communication tools like Outlook/Teams. Adherence to a strict schedule is required to meet customer needs.
Managing Customer Interactions Across Channels- Respond to incoming customer contacts via chat, voice, email, and new communication channels as they are introduced. Use available controls to manage availability status, ensuring you are ready to assist when required.
Effective Inquiry Handling & Issue Resolution- Determine the purpose of each contact through targeted questions, as no scripts are used. Interactions vary from rescheduling appointments to troubleshooting login issues. Each situation requires a tailored response, and solutions are provided based on the customer's unique needs.
Multi-tasking for Accurate Problem Resolution- Resolve customer issues quickly and accurately by utilizing information within various business applications, resources and FA-supported customer platforms. This involves navigating various systems, reviewing client-specific fact sheets for standard operating procedures, and account details, while efficiently navigating multiple screens and systems to retrieve relevant data, enter search queries, and mange tasks simultaneously, all in real-time, to resolve cases and document efficiently and accurately.
Professional & Empathetic Communication- conduct all interactions with professionalism, maintaining a calm, polite, and empathetic tone. Explain the situation clearly and outline the steps you will take to address and help resolve the issue.
De-escalation & Quality Control- Manage and de-escalate customer frustrations effectively. Calls are monitored for quality assurance and performance development, so agents must demonstrate professionalism under pressure and contribute to a positive customer experience.
Accurate & Timely Documentation- Document all interactions in Company systems promptly and accurately. This includes capturing the reason for contact, details shared with clients or escalation teams, actions taken, resolutions, and necessary follow-ups. Tickets may need to be entered and assigned to other departments, who may also need to be contacted in real-time during the interaction. Additionally, screen captures may be required for case documentation. Ensure all documentation is completed during contact itself or within two minutes of contact closure to prepare and be ready for the next inquiry.
Effective Internal Communication & Follow-up- Follow up with internal teams as needed by using email and case notes in the CRM. Ensure that all communications are clear, professional, and grammatically correct. Provide updates and resolutions based on customer interactions, including research or escalation details.
Continuous Learning & Training- Participate in required training to enhance customer support and stay informed about system updates, product changes, and evolving customer needs and services. This may include online courses, live or virtual sessions, and review of reference materials sent by email to ensure compliance with FA’s processes and service standards. Given the frequent product and process updates, staying informed and developing skills may also require consulting the help/resource center to access the latest information and guidelines.
Contributing to Knowledge Base & Improvement- Contribute to the company’s knowledge reference center by helping enhance resources for future cases. Share insights and promote content that aids customer service improvement across the organization.
Work Pace and Performance Management- Manage your work pace and quality to meet performance goals, such as call volume, length of call, quality assurance scores, customer satisfaction, compliance with processes, confidentiality, and professionalism. Act on feedback from supervisors and performance metrics to continuously improve efficiency and effectiveness, ensuring adherence to company standards, regulatory requirements and best practices

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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

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customer service new associate voice jobs in bengaluru, karnataka

Associate Customer Experience Specialist (Batch Start - 20 Jul 2026)

Associate Customer Experience Specialist (Batch Start - 06 Jul 2026)

Associate Customer Experience Specialist (Batch Start - 10 Aug 2026)

Associate Customer Experience Specialist (Batch Start - 13 Jul 2026)

Associate Customer Experience Specialist (Batch Start - 22 Jun 2026)

Customer Service New Associate

Customer Service New Associate-Voice

Business Advisory New Associate-Voice

Customer Success Associate

Customer Service Associate-Voice

Customer Service Executive (Supply Chain)

Research Associate – International Voice Calling

Inbound Sales Representative New Associate - Voice

Inbound Sales Representative Associate-Voice

Associate QA (Voice)

Associate / Sr Associate - Query Management

Inbound Sales Representative Associate- Voice

Associate IT Operations Administrator

HR Service Delivery Associate

Business Advisory Associate-Messaging

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