Bengaluru Karnataka Ecommerce customer service Jobs – 224 Open Jobs Today

Customer Success Associate
Ecomtra Technologies Pvt Ltd —Bengaluru, Karnataka
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Salesforce
- Health insurance
- Paid time off
Quick apply
Ecommerce Product Owner - Ordering Hub
MasORange —Bengaluru, Karnataka
- Full-time
- Project management
- Agile
- Health insurance
- Work from home
12d
Sales & Business Development Executive (BDE)
Racknsell —Bengaluru Urban District, Karnataka
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Microsoft Excel
- In-person
- Work from home
Quick apply
Customer Support Specialist
Easyship —Bengaluru, Karnataka
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
- Work from home
Quick apply
Customer Support Associate | Email & Chat Support | Semi Voice
Dotmappers IT Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- ₹2,50,000 - ₹4,00,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Investigation Specialist, Fraud Prevention Operation
ADCI - BLR 14 SEZ —Bengaluru, Karnataka
- Weekend availability
- Customer service
- English
- Microsoft Office
- Flexible schedule
5d
Salesforce Commerce Cloud Developer
Dentsu —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Salesforce
- Analysis skills
Customer Operations Executive
Creditspring —Bengaluru, Karnataka
- Hybrid work
- Customer service
- English
- Communication skills
Operations Staff - BUB
DHL —Bengaluru, Karnataka
- Weekend availability
- English
- Travel
- Data entry
- Health insurance
- Paid time off
1d
Senior Functional Tester - Hybris QA
EPAM Systems, Inc. —Bengaluru, Karnataka
- Health insurance
- Paid time off
Ecommerce Product Owner - Ordering Hub
Orange Business —Bengaluru, Karnataka
- Agile
- Health insurance
- Work from home
Junior Operations Assistant
Easyship —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Work from home
Quick apply
Quality Assurance / Testing Manager / Sr. Manager
Route Mobile —Bengaluru, Karnataka
- Full-time
- Azure
- AWS
- Project management
eCommerce Category Manager
NatureGirl Solutions —Bengaluru, Karnataka
- Email
- Microsoft Excel
- Analysis skills
- Communication skills
Data Analyst I
Noatum HOLDINGS —Bengaluru, Karnataka
- Full-time
- English
- SQL
- Bachelor's degree
Account Executive - Outbound
Richpanel —Bengaluru, Karnataka
- ₹40,00,000 - ₹60,00,000 a year
- Full-time
- Bachelor's degree
Quick apply
Consultant | Salesforce Commerce Cloud | Bengaluru | Marketing & Commerce
Deloitte —Bengaluru, Karnataka
- Salesforce
- JavaScript
- APIs
Software Engineer 3 - Frontend
eBay Inc. —Bengaluru, Karnataka
- Full-time
- Oracle
- Customer service
- Java
Ecommerce Product Owner
MasORange —Bengaluru, Karnataka
- Full-time
- Project management
- Agile
- Health insurance
- Work from home
12d
Salesforce Commerce (Support) - Manager
Valtech Group —Bengaluru, Karnataka
- Salesforce
- Project management
- Team management

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Customer Success Associate

Ecomtra Technologies Pvt Ltd
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
₹3,00,000 - ₹4,00,000 a year

Benefits

Health insurance
Paid time off
Flexible schedule

Qualifications

Jira
BCS
Cloud architecture
Computer Science
Software troubleshooting
XML
Salesforce
Magento
English
Technical support
Microsoft Office
Microservices
SQL
Analysis skills
Bachelor's degree
JavaScript
Splunk
REST
Scripting
APIs
Customer support
Linux
JSON
Middleware
Communication skills
Python
Debugging
Information Technology

Full job description

About Nexbuzz

Nexbuzz is a commerce services company helping large enterprises transform their digital retail experiences. We design and deliver tailored, scalable storefront and digital-experience solutions across leading commerce and content platforms.

About the Role

Experience: 0–4 Years
(Freshers with exceptional technical aptitude are encouraged to apply.)

We are looking for technically curious, analytical, and problem-solving individuals who enjoy investigating production issues and understanding how modern web applications work.

As an L1 Support Engineer, you will be responsible for troubleshooting customer-facing issues by analysing application logs, API requests, XML and JSON payloads, database records, and system behaviour. You will work closely with our L2 Support and Engineering teams to investigate root causes and drive issues through to successful resolution.

Whether you are a fresher with strong technical fundamentals or an experienced support engineer, this role provides an opportunity to build expertise in production support, APIs, ecommerce platforms, and cloud-based applications while working directly with enterprise customers.

Required Qualifications

Add the following technical requirements:

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
Fresh graduates with excellent debugging and analytical skills are welcome to apply.
0–4 years of experience in Technical Support, Production Support, Application Support, QA, or Software Development.
Ability to investigate application issues using logs and error traces.
Good understanding of REST APIs and HTTP request/response lifecycle.
Comfortable using Postman for API testing and debugging.
Good understanding of JSON structures and payload analysis.
Ability to read and understand XML request and response files.
Basic understanding of SQL including:
SELECT
WHERE
ORDER BY
GROUP BY
INNER JOIN
LEFT JOIN
Basic understanding of web applications and client-server architecture.
Strong analytical thinking with excellent troubleshooting skills.
Excellent written and verbal communication skills.

Key Responsibilities

Own customer support tickets from initial investigation through successful resolution.
Take complete ownership of incidents and ensure timely communication throughout the ticket lifecycle.
Investigate application issues by analysing logs generated by various applications, connectors, middleware, and interceptors.
Analyse request and response payloads in XML and JSON formats to identify failures.
Debug REST APIs using Postman and validate API behaviour.
Perform root cause investigation using application logs, API responses, and database records.
Execute SQL queries (SELECT and JOIN operations) to validate transactional and application data.
Work closely with L2 Support Engineers, QA teams, and Software Engineers to reproduce issues and implement fixes.
Document investigation findings with sufficient technical detail before escalating tickets.
Verify fixes after deployment and ensure issues are completely resolved before closure.
Maintain knowledge base articles and troubleshooting documentation for recurring issues.
Perform Root Cause Analysis (RCA) for major incidents and contribute to continuous improvement initiatives.
Ensure adherence to SLA commitments while maintaining high customer satisfaction.

Preferred Technical Skills

API debugging using Postman
JSON and XML analysis
SQL (SELECT, JOIN, GROUP BY)
HTTP methods (GET, POST, PUT, DELETE)
REST APIs
Application log analysis
Production Support
Linux basics
Browser Developer Tools
Jira or similar ticketing systems
Basic understanding of JavaScript or Python
Ecommerce platforms and order lifecycle (preferred)

We are looking for individuals who:

Are naturally curious and enjoy solving technical problems.
Have an investigative mindset rather than simply following predefined steps.
Take complete ownership of customer issues until resolution.
Can work collaboratively with L2 Support, QA, and Engineering teams.
Are comfortable reading logs and identifying patterns to isolate root causes.
Continuously learn new technologies and debugging techniques.
Have excellent communication skills and can explain technical findings clearly.
Are passionate about troubleshooting modern web applications and APIs.

Nice to Have

Exposure to ecommerce platforms (Shopify, Magento, Salesforce Commerce, BigCommerce, etc.)
Understanding of middleware and integration platforms
Experience with logging platforms such as ELK, Splunk, Kibana, Datadog, or CloudWatch
Basic scripting knowledge (JavaScript or Python)
Knowledge of cloud-based applications and microservices architecture

Ideal Candidate ProfileStrong logical reasoning and analytical skills.Enjoys debugging more than routine support work.Comfortable reading technical documentation and API specifications.Interested in building a career in Production Support, Site Reliability, Technical Consulting, or Software Engineering.Willing to learn enterprise ecommerce platforms, integrations, and cloud technologies.

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

Flexible schedule
Health insurance
Paid time off

Work Location: Hybrid remote in Bengaluru, Karnataka

Quick apply

Refine Your Search

ecommerce customer service jobs in bengaluru karnataka

Customer Success Associate

Ecommerce Product Owner - Ordering Hub

Sales & Business Development Executive (BDE)

Customer Support Specialist

Customer Support Associate | Email & Chat Support | Semi Voice

Investigation Specialist, Fraud Prevention Operation

Salesforce Commerce Cloud Developer

Customer Operations Executive

Operations Staff - BUB

Senior Functional Tester - Hybris QA

Ecommerce Product Owner - Ordering Hub

Junior Operations Assistant

Quality Assurance / Testing Manager / Sr. Manager

eCommerce Category Manager

Data Analyst I

Account Executive - Outbound

Consultant | Salesforce Commerce Cloud | Bengaluru | Marketing & Commerce

Software Engineer 3 - Frontend

Ecommerce Product Owner

Salesforce Commerce (Support) - Manager

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