Role and Responsibilities
· Responsible for Installation, Configurationx of Routing and Switching devices in a basic/advance level mode.
· Responsible for doing the Installation, Configuration of Network devices at “CTPL” customer sites, not limited to only foundation technologies but also other technologies like Security, Collaboration and Wireless.
· Responsible for visiting the customer site for any technical calls on 8x6 basis and be available in case of any customer emergency on 24/7 basis either on phone, mail, remote or onsite if needed depending upon the criticality of the call logged by customer.
· Responsible for attending the minimum of 3 site support calls per day, depending upon the level of technical issue and resolution time.
· You should be reporting on/before time to the site which has been assigned to you and mark your telephonic attendance at CTPL every morning after reaching to the site. (This in case if you could be assigned as residence engineer at any of our customer)
· Also, you should be highly responsible to share the detailed activity completed and troubleshooting done of each call, and educating the same to other team members.
· Highly responsible for checking your emails frequently for support calls and capture information about each call going to attend or attended.
· Should maintain company’s ethics and providing right information to customers abut “CTPL”.
· Update the day-to-day activity to the line manager in clear language and future plan of actions.
· Maintain understanding of business issues, operating procedures and priorities.
· Should maintain and participate in weekly, monthly review with the line manager.
· Responsible for maintain and track support helpdesk for a day-to-day technical call assigned to you.
· Making use of helpdesk systems to prioritize work-load and updating queries and calls
· You should be highly responsible for taking sign-off of installation, service reports from customer without fail for each call attended and activity done.
· Responsible for escalating advance level of technical issue to the senior engineers and line manager and finding the root cause and resolution.
· Highly responsible to keep updating the necessary documents as an when any changes take place or updates performed in to the network.
· Interface with various team members such as management, administration and support staff on a regular basis
· Develop and conduct testing plans and procedures based upon system recommendations and integration with proper guidance of seniors.
· You may also be required to get relocated to other locations/state/City as and when required by Company.
· In case of some bigger projects, you would also be required to move across the country for installation of the devices.
Qualifications and Education Requirements
· Bachelor's Degree in Network Engineering, Computer Engineering, electronics, Science (IT) or EXTC/IT
Preferred Skills
· Attention to detail and good problem-solving skills.
· Excellent interpersonal skills.
· Good written and verbal communication.
Experience Requirements:
· Certification in Cisco (CCNA/CCNP/CCIE), FortiGate-NSE, Microsoft or Linux is advantageous.
· Prior experience in tech support (Routing & Switching, Security, collaboration, Data Center, Server) or a similar role.
Pay: ₹15,608.74 - ₹35,448.76 per month
Benefits:
Education:
Experience:
- Network support: 1 year (Required)
- Cisco routers: 1 year (Required)
- Firewall: 1 year (Required)
Location:
- Muzaffarpur, Bihar (Required)
Work Location: In person
