Chanakyapuri Senior customer support representative Jobs – 181 Open Jobs Today

Supervisor, Client Contact
FIS Global —Gurugram, Haryana
- Full-time
- Remote
- Customer service
- Microsoft Office
- Supervising experience
Premier Customer Care Representative
FedEx AMEA —Gurugram, Haryana
- Full-time
- Microsoft Office
- Communication skills
Helpdesk Senior Representative - ITIL
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Software troubleshooting
- Windows
- Microsoft Office
13d
Senior Delivery Manager, Consulting Services
Red Hat, Inc. —Delhi, Delhi
- Full-time
- Sales
- Agile
- Linux
12d
State Head – Homecare Business (Who can Speak Odia)
2050 Healthcare Pvt Ltd —Gurgaon H.O, Gurugram, Haryana
- ₹70,000 - ₹80,000 a month
- Full-time
- Nursing
- Master's degree
- Business development
- Health insurance
Quick apply
6d
Call Center Senior Representative
NTT Ltd —Gurugram, Haryana
- Night shift
- English
- Bachelor's degree
- Agile
- Commuter assistance
5d
Customer Service Representative
Trigent Software Ltd —Gurugram, Haryana
- Up to ₹29,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Health insurance
Quick apply
Sales Head
Vansh Industries pvt. Ltd. —Noida, Uttar Pradesh
- ₹1,50,000 - ₹2,50,000 a month
- Full-time
- Sales
- Master's degree
- Business development
- Cell phone reimbursement
Quick apply
5d
Customer Care Representative
FedEx AMEA —Gurugram, Haryana
- Full-time
- Microsoft Office
- Communication skills
Senior Campaign Executive - Customer Data
Oxford University Press Pakistan —Noida Sector 62, Noida, Uttar Pradesh
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Technical Customer Support Representative
ASIA TECH —Noida Sector 16, Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Windows
- In-person
Quick apply
Quality Auditing Senior Analyst
Accenture —Gurugram, Haryana
- Full-time
- Analysis skills
- Communication skills
- Time management
Manager CSM
NielsenIQ —Gurugram, Haryana
- Full-time
- Master's degree
- Bachelor's degree
- Product management
Quick apply
10d
Customer Support Representative
Trigent Software —Gurugram, Haryana
- ₹24,300 - ₹29,300 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Health insurance
Quick apply
Delivery Operations Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Oracle
- ERP systems
- Master's degree
Senior Technical Customer Support Engineer - India
ClickHouse —Delhi, Delhi
- Remote
- Azure
- English
- SQL
Senior Pre-Sales Consultant
Impressico Business Solutions —Noida, Uttar Pradesh
- Computer Science
- Presentation skills
- Bachelor's degree
Senior Territory Service Representative -BVD (Delhi)
DHL —Delhi, Delhi
- Weekend availability
- Up to 50% travel
- Customer service
- English
- Health insurance
- Paid time off
11d
India Senior Analyst, Application Support
WM —Gurugram, Haryana
- Full-time
- 12th Pass
- Bachelor's degree
- Paid time off
Medical Sales Representative Job in Medical Device Industry
Subhag —Delhi, Delhi
- Email
- Sales
- No experience needed
- Communication skills

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Supervisor, Client Contact

FIS Global -
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Customer service
Call center experience
Microsoft Office
Supervising experience
Bachelor's degree
Root cause analysis
Workforce management
Leadership
Communication skills

Full job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Job Description

What you will be doing

Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
Ensures adequate phone coverage including making decisions regarding scheduling changes.
Acts as an escalation point for resolving the most difficult customer issues.
Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
Serves as an escalation point for resolving the most difficult customer issues.
Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.
Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives.
Approves and implements streamlining opportunities and process improvements.
Coordinates customer service activities with other internal functions.
Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.
May serve as a backup to more senior customer service management in their absence.
Other related duties assigned as needed.

Highest Qualification
Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable.
What you Bring

Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers
Ability to lead and manage large teams effectively
Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software
Demonstrated problem-solving and decision-making skills
Demonstrated analytic and root cause analysis skills for process improvement initiatives
Demonstrates effective people skills and sensitivities when dealing with others
General skill in the use of MS Office and other standard software applications required to perform the job duties
Ability to work both independently and in a team environment

What we offer you

Working in an international company, alongside international colleagues.
Being a part of an innovative and entrepreneurial environment of a growing department and team. Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
Development opportunities by using the company's on-line training database and LinkedIn Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
Opportunity to get involved in social projects and local initiatives.
A broad range of professional education and personal development opportunities
A work environment built on collaboration and respect

FIS JOB LEVEL DESCRIPTION
Entry level supervisory role. Works under general direction of customer service management. Typically supervises a team of ten to twenty-five Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer service-related position in a service industry. Typically requires one or more years supervisory or team leadership experience. Demonstrates basic competencies of the supervisory position focused on customer satisfaction, communication, team management and execution with a results focus.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Refine Your Search

senior customer support representative jobs in chanakyapuri

Supervisor, Client Contact

Premier Customer Care Representative

Helpdesk Senior Representative - ITIL

Senior Delivery Manager, Consulting Services

State Head – Homecare Business (Who can Speak Odia)

Call Center Senior Representative

Customer Service Representative

Sales Head

Customer Care Representative

Senior Campaign Executive - Customer Data

Technical Customer Support Representative

Quality Auditing Senior Analyst

Manager CSM

Customer Support Representative

Delivery Operations Associate Manager

Senior Technical Customer Support Engineer - India

Senior Pre-Sales Consultant

Senior Territory Service Representative -BVD (Delhi)

India Senior Analyst, Application Support

Medical Sales Representative Job in Medical Device Industry

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