Chennai Tamil Nadu Service desk team leader Jobs – 26 Open Jobs Today

Service Desk Technical Support Analyst (English)
CGI —Chennai, Tamil Nadu
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Assistant Manager-Technical Helpdesk/Service desk
ZF —Chennai, Tamil Nadu
- English
- Analysis skills
- Bachelor's degree
6d
IT Help Desk Associate III
NCR —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
Corporate Sales Manager
MAKOBA Pvt Ltd —Nungambakkam High Road, Chennai, Tamil Nadu
- ₹35,000 - ₹40,000 a month
- Full-time
- Sales
- English
- Business development
Quick apply
1d
Certificate Support Associate
Sectigo —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
Market Research Analyst
Innova market insights India Private limited —Chennai, Tamil Nadu
- From ₹5,50,000 a year
- Full-time
- Hybrid work
- Marketing
- English
- Master's degree
- Health insurance
- Work from home
Quick apply
Operations Director
Maui Jim Sunglasses —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Paid holidays
- Health insurance
Specialist - Customer Success (EX - Enterprise) North America
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Computer Science
- Bachelor's degree
- Communication skills
Quick apply
3d
Front Office Executive
NOVOTEL —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Duty Manager
Holiday Inn Express —Chennai, Tamil Nadu
- Weekend availability
- Basic math
- English
- Front desk
HR & Admin Assistant
Denodo —Chennai, Tamil Nadu
- Google Suite
- B.Sc
- English
Technical Support Engineer I
Sectigo —Chennai, Tamil Nadu
- Weekend availability
- Software troubleshooting
- Word processing
- Computer literacy
Quick apply
Technical Support Specialist
Sectigo —Chennai, Tamil Nadu
- Weekend availability
- Computer Science
- Software troubleshooting
- Word processing
Quick apply
Assistant Manager Catering
Marriott International, Inc —Chennai, Tamil Nadu
- Full-time
- Sales
- No experience needed
- 12th Pass
5d
Senior IT Help Desk Representative
NCR —Chennai, Tamil Nadu
- Full-time
- Microsoft Access
- Azure
- Oracle
Sr. Application Engineer II
Johnson Controls —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- Communication skills
- Paid sick time
Executive – ServiceNow Inside Sales & Pipeline Development
LMTEQ —Chennai, Tamil Nadu
- Sales
- Salesforce
Guest Service Associate-Front Office
AccorHotel —Chennai, Tamil Nadu
- Full-time
- Management
- Communication skills
Quick apply
SVP - Wealth Operations, Non-Financial Regulatory Reporting
Citi —Chennai, Tamil Nadu
- Full-time
- PMP
- Master's degree
- Bachelor's degree
Guest Service Associate - F&B Service
MERCURE —Chennai, Tamil Nadu
- Full-time
- Management
- English
- Diploma
Quick apply

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Service Desk Technical Support Analyst (English)

CGI -
Chennai, Tamil Nadu

Quick apply

Job details

Permanent | Full-time

Qualifications

BCS
Computer Science
Software troubleshooting
Customer service
IT service management
English
Technical support
Analysis skills
Bachelor's degree
ITIL
Computer networking
Communication skills

Full job description

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Technical Service Desk Analyst
Position: Technical Service Desk Analyst

Experience: 2 - 4 Years

Category: IT Infrastructure

Main location: Bangalore / Chennai

Position ID: J0326-1402

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
Job Summary:
We are seeking a highly motivated and detail-oriented Technical Service Desk Analyst to join our global support team. The ideal candidate will serve as the first point of contact for technical issues, delivering high-quality support to users by following standard operating procedures and ensuring timely resolution or escalation of incidents.

Key Responsibilities:
Respond to technical support requests via phone, email, or ticketing system in accordance with defined procedures and SLAs.
Research and diagnose incidents using available tools and knowledge bases to resolve hardware, software, application, or basic network-related issues.
Log all interactions and accurately document activities, findings, and outcomes in the incident management system.
Triage and assign unresolved issues to appropriate second-level support teams while ensuring complete and clear documentation.
Monitor and follow up on pending tickets, proactively driving them to resolution to meet service expectations.
Identify and escalate high-priority incidents requiring immediate attention.
Stay updated on system changes, software updates, and process improvements.
Adhere to organizational policies on attendance, work schedules, code of conduct, and quality standards.
Participate in initial screening for recruitment processes as needed.

Required Skills & Competencies:
Excellent verbal and written communication skills in English, with a neutral accent and correct grammar.
Strong customer service orientation with knowledge of service desk operations, ITIL, and ITSM practices.
Basic understanding of IT systems, applications, and networking fundamentals.
Proven experience in providing Level 1 support in a service/help desk environment, preferably for international clients (North American/European exposure is a plus).
Strong analytical and problem-solving skills with attention to detail.
Ability to multitask and type efficiently while handling live interactions.
Comfortable working under pressure and committed to continuous improvement.
High degree of adaptability and willingness to learn new tools and technologies.
Flexibility to work in a 24/7 environment, including night shifts, weekends, and holidays, as required by business needs.

Experience Required:
1–3 years of experience in a technical service desk or helpdesk role supporting global clients.
Demonstrated experience in troubleshooting and resolving user-reported issues in a professional and efficient manner.

#LI-SA2

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

service desk team leader jobs in chennai tamil nadu

Service Desk Technical Support Analyst (English)

Assistant Manager-Technical Helpdesk/Service desk

IT Help Desk Associate III

Corporate Sales Manager

Certificate Support Associate

Market Research Analyst

Operations Director

Specialist - Customer Success (EX - Enterprise) North America

Front Office Executive

Duty Manager

HR & Admin Assistant

Technical Support Engineer I

Technical Support Specialist

Assistant Manager Catering

Senior IT Help Desk Representative

Sr. Application Engineer II

Executive – ServiceNow Inside Sales & Pipeline Development

Guest Service Associate-Front Office

SVP - Wealth Operations, Non-Financial Regulatory Reporting

Guest Service Associate - F&B Service

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