Delhi Coffee shop manager Jobs – 1 Open Jobs Today

Coffee Shop Manager
Kamna Mart pvt. Ltd. —Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Sales
- Customer service
- In-person
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Coffee Shop Manager
Kamna Mart pvt. Ltd. —Delhi, Delhi
Deliver excellent customer service and hospitality. Conduct training on coffee preparation, customer handling, and SOPs. Monitor opening and closing procedures.
₹20,000 - ₹30,000 a month
Quick apply

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Coffee Shop Manager

Kamna Mart pvt. Ltd.
Delhi, Delhi

Quick apply

Job details

Permanent
₹20,000 - ₹30,000 a month

Qualifications

Sales
Customer service
Upselling
Store management
Retail sales

Full job description

Key Result Areas (KRA) – Coffee Shop Manager1. Daily Operations Management

Ensure smooth day-to-day operations of the coffee shop.
Monitor opening and closing procedures.
Maintain service speed and operational efficiency.
Ensure proper coordination between counter staff, baristas, kitchen, and billing team.
Maintain cleanliness and ambience of the café.

2. Customer Experience & Service Quality

Deliver excellent customer service and hospitality.
Ensure customer complaints are resolved promptly.
Maintain high customer satisfaction and repeat visits.
Ensure staff maintains grooming, behaviour, and service etiquette.
Monitor customer feedback and online reviews.

3. Sales & Revenue Achievement

Achieve daily and monthly sales targets.
Increase average bill value through upselling and combo promotions.
Promote seasonal beverages, bakery items, and special offers.
Improve dine-in, takeaway, and delivery sales.
Monitor peak-hour business and maximize revenue opportunities.

4. Staff Supervision & Team Management

Supervise baristas, cashiers, stewards, and support staff.
Prepare duty rosters and manage shifts efficiently.
Conduct training on coffee preparation, customer handling, and SOPs.
Monitor employee discipline, attendance, and performance.
Build a motivated and customer-focused team environment.

5. Beverage & Food Quality Control

Ensure consistency in taste, presentation, and quality of beverages and food items.
Monitor coffee brewing standards and recipe adherence.
Ensure freshness of bakery and food products.
Conduct regular quality checks on ingredients and finished products.
Maintain café presentation and display standards.

6. Inventory & Cost Control

Monitor stock levels of coffee beans, milk, syrups, bakery items, and consumables.
Minimize wastage and pilferage.
Conduct stock audits and maintain inventory records.
Control operational costs and food/beverage costs.
Coordinate timely procurement of supplies.

7. Hygiene & Food Safety Compliance

Ensure café hygiene and sanitation standards are maintained.
Ensure compliance with FSSAI and food safety guidelines.
Monitor staff hygiene and grooming standards.
Ensure cleaning schedules are followed regularly.
Maintain pest control and safety procedures.

8. Cash Handling & Reporting

Monitor POS and billing operations.
Ensure daily cash reconciliation and deposit accuracy.
Track discounts, void bills, and complimentary items.
Prepare daily sales and operational MIS reports.
Maintain proper documentation and records.

9. Vendor & Supply Management

Coordinate with vendors for timely delivery of materials.
Verify quality and quantity of received stock.
Maintain healthy vendor relationships.
Ensure uninterrupted availability of café essentials.

10. Brand Standards & Business Growth

Ensure café branding and service standards are maintained.
Support marketing campaigns and promotional activities.
Maintain attractive visual merchandising and café ambience.
Identify opportunities to improve customer engagement and profitability.
Ensure implementation of company SOPs and policies.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

Quick apply

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