Electronic City Bengaluru Karnataka Quality analyst Jobs – 2430 Open Jobs Today

QA Analyst
Drinkprime —HSR Layout, Bengaluru, Karnataka
- ₹35,000 - ₹40,000 a month
- Full-time
- Customer service
- Analysis skills
- Human resources
- Flexible schedule
Quick apply
1d
Data Analyst - Operations
Kroll —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Salesforce
- Finance
Analyst | FT: Strategy & Ops | Bengaluru | Finance Transformation | Finance Strategy
Deloitte —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Office
- Finance
Statistician/Data Analyst
Two95 International Inc. —Bengaluru, Karnataka
- ₹12,00,000 - ₹20,00,000 a year
- Hybrid work
- Microsoft Excel
- English
- Master's degree
Quick apply
Data Analyst - Fresher
SIMPLY VYAPAR APPS PRIVATE LIMITED —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Computer Science
- Engineering
Quick apply
Analyst Quality-India
Kennametal —Bengaluru, Karnataka
- Remote
- Up to 50% travel
- Engineering
- Bachelor's degree
- Flexible schedule
Udaan Data Analytics
Myntra —Bengaluru, Karnataka
- Part-time
- Microsoft Excel
- Computer Science
- Databases
Quality Assurance Analyst
Zebra Technologies —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Support Operations Analyst
Riverbed Technology, Inc. —Bengaluru, Karnataka
- Microsoft Excel
- Customer service
- Salesforce
Data Analyst
CGI —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Software development
Quick apply
Quality Process Analyst
Tarento Group —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Computer Science
- Master's degree
Financial Data Analyst - India
Jumpcloud —Bengaluru, Karnataka
- Full-time
- Remote
- Computer Science
- Salesforce
- English
PMO Analyst
Stanley Black & Decker —Bellandur, Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
8d
BI Analyst
Cushman & Wakefield —Bengaluru, Karnataka
- Full-time
- SQL
- SharePoint
- Agile
Quick apply
1d
Data Analyst - PowerBI
CoffeeBeans Consulting —Bengaluru, Karnataka
- Full-time
- Azure
- SQL
- Analysis skills
Data Quality Analyst
The Scalers —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Health insurance
Quality Analyst AE new
Shinewell —Bangalore City, Bengaluru, Karnataka
- ₹3,50,000 - ₹4,50,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Quality Process Analyst
Tarento Technologies Pvt. Ltd. —Bengaluru, Karnataka
- Microsoft Excel
- Computer Science
- Master's degree
UK Payroll Analyst
RTX Corporate —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Business Intelligence Analyst
Applied Materials —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Data analysis skills
- Work from home

I want to receive the latest job alerts for quality analyst in electronic city bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality analyst jobs near electronic city bengaluru karnataka

Operations Analyst jobs in Bengaluru, Karnataka

Data Analyst jobs in Bengaluru, Karnataka

Quality Analyst jobs in Bengaluru, Karnataka

Quality Assurance Analyst jobs in Bengaluru, Karnataka

Business Intelligence Analyst jobs in Bengaluru, Karnataka

Financial Analyst jobs in Bengaluru, Karnataka

Pmo Manager jobs in Vidyavihar, Mumbai, Maharashtra

Pmo Manager jobs in Chennai, Tamil Nadu

Accounts Manager jobs in Coimbatore, Tamil Nadu

Operations Manager jobs in Ahmedabad, Gujarat

Pmo Manager jobs in Ahmedabad, Gujarat

Pmo Manager jobs in Delhi

Purchase Manager jobs in Coimbatore, Tamil Nadu

Finance Manager jobs in Kerala

Quality Analyst jobs in Kalyan Dombivli, Maharashtra

Data Analyst jobs in Kolkata, West Bengal

Quality Analyst jobs in Nagpur, Maharashtra

Quality Analyst jobs in Ahmedabad, Gujarat

Zoho, Data Analyst jobs in Chennai, Tamil Nadu

Quality Analyst jobs in Remote India

QA Analyst

Drinkprime -
HSR Layout, Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹35,000 - ₹40,000 a month
1 day ago

Benefits

Provident Fund
Flexible schedule

Qualifications

Customer service
Call center experience
Analysis skills
Quality assurance
Human resources
Communication skills

Full job description

Quality Analyst & Trainer – Customer Retention

About the Role

We are looking for a **Quality Analyst & Trainer** to join our Customer Retention team and take ownership of **call quality, agent coaching, and capability building**.

The role will be responsible for identifying gaps in customer conversations, conducting structured call audits, providing actionable feedback, and designing training interventions to improve **retention, customer experience, and overall call effectiveness**.

This is a hands-on role that will work closely with the **Retention and Operations teams** to convert call-level insights into measurable performance improvement.

---

Key Responsibilities

1. Quality Assurance

* Conduct regular audits of customer retention calls against defined quality parameters.

* Evaluate calls for communication, probing, objection handling, empathy, product/process knowledge, and retention effectiveness.

* Identify gaps in agent behaviour, process adherence, and customer handling.

* Maintain and continuously improve the Retention QA scorecard.

* Conduct regular calibration sessions with Team Leaders and Operations.

* Identify recurring issues and highlight trends to the Retention leadership team.

* Ensure consistent and objective quality assessment across the team.

2. Agent Coaching & Feedback

* Conduct structured one-on-one feedback sessions with agents based on call audits.

* Provide specific, actionable coaching rather than generic feedback.

* Identify individual agent capability gaps and create targeted improvement plans.

* Coach agents on probing, objection handling, negotiation, empathy, and effective retention conversations.

* Track improvement in agent performance after coaching interventions.

3. Training

* Conduct new-hire training for the Customer Retention team.

* Design and conduct refresher training based on QA findings and business requirements.

* Develop training modules, presentations, role plays, call examples, and assessments.

* Conduct regular training sessions on:

* Retention techniques

* Objection handling

* Customer empathy

* Probing and need identification

* Negotiation and persuasion

* Product/process knowledge

* Effective communication

* Conduct role plays and mock calls to assess agent readiness.

4. Data & Performance Analysis

* Analyse QA scores, retention %, conversion, customer feedback, and call trends to identify improvement opportunities.

* Identify key reasons for unsuccessful retention conversations.

* Correlate call quality with business outcomes such as **retention %, churn, replacements, and escalation rate**.

* Prepare weekly and monthly quality and training reports.

* Track training effectiveness through pre- and post-training performance.

5. Continuous Improvement

* Identify recurring customer and process issues from call audits.

* Share insights with Operations, Product, and Process teams.

* Recommend improvements to scripts, objection-handling frameworks, and retention playbooks.

* Build and maintain a repository of best-practice calls and successful retention conversations.

* Support the implementation of new retention processes and campaigns.

---

Key Success Metrics

The performance of this role will be measured through:

* Improvement in overall QA score

* Improvement in retention %

* Reduction in avoidable churn

* Improvement in agent-level retention performance

* Improvement in CSAT

* Training completion and certification

* Reduction in recurring call-quality errors

* Improvement in bottom-quartile agent performance

* Coaching effectiveness / post-coaching improvement

* Accuracy and consistency of QA audits

---

Candidate Profile

We are looking for someone who:

* Has **3+ years of experience** in Quality, Training, Customer Experience, or Contact Centre Operations.

* Has hands-on experience auditing voice, customer service, or sales calls.

* Has experience conducting agent coaching and feedback sessions.

* Has experience delivering refresher and process training.

* Understands customer service metrics such as **QA, CSAT, FCR, FRT, AHT, and Conversion**.

* Has strong analytical and observation skills.

* Has excellent verbal and written communication skills.

* Is confident in conducting role plays and training sessions.

* Has strong Excel/Google Sheets and presentation skills.

* Can independently identify performance gaps and recommend corrective actions.

---

Preferred Experience

Candidates with experience in the following areas will be preferred:

* Customer Retention

* Churn Management

* Telecom

* D2C

* Subscription Businesses

* Consumer Services

* Sales

* Collections

Experience in a **high-volume voice/contact-centre environment** will be an added advantage.

---

What We Are Looking For

The ideal candidate is someone who can move beyond simply **“checking calls.”**

They should be able to:

**Listen → Diagnose → Coach → Train → Measure → Improve**

The objective of this role is to build a stronger retention team and create a **structured quality and training culture** that directly contributes to improving customer retention.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Flexible schedule
Provident Fund

Application Question(s):

Only apply if you have 3+ experience in QA
Interview mode will be F2F

Work Location: In person

Quick apply

Refine Your Search

quality analyst jobs in electronic city bengaluru karnataka

QA Analyst

Data Analyst - Operations

Analyst | FT: Strategy & Ops | Bengaluru | Finance Transformation | Finance Strategy

Statistician/Data Analyst

Data Analyst - Fresher

Analyst Quality-India

Udaan Data Analytics

Quality Assurance Analyst

Support Operations Analyst

Data Analyst

Quality Process Analyst

Financial Data Analyst - India

PMO Analyst

BI Analyst

Data Analyst - PowerBI

Data Quality Analyst

Quality Analyst AE new

Quality Process Analyst

UK Payroll Analyst

Business Intelligence Analyst

I want to receive the latest job alerts for quality analyst in electronic city bengaluru karnataka

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected