Ferozguda Hyderabad Telangana Content developer, customer trust content management Jobs – 546 Open Jobs Today

Content Developer, Customer Trust Content Management
ADCI - BLR 14 SEZ - F07 —Hyderabad, Telangana
- Full-time
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Senior Content Designer
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Content Developer and Instructional Designer
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Investigation Specialist, Brand Protection Business Operations [BPBO]
Amazon Dev Center India - Hyderabad - A85 —Hyderabad, Telangana
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Web Developer
Accenture —Hyderabad, Telangana
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Customer Service New Associate
Accenture —Hyderabad, Telangana
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Web Developer Intern
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5d
AI Developer
Tity Global Pvt Ltd —Madhapur, Hyderabad, Telangana
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AI Developer
Flutter Entertainment —Hyderabad, Telangana
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Trust & Safety New Associate
Accenture —Hyderabad, Telangana
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Technical Associate - Service Desk 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- English
- Bachelor's degree
Quick apply
11d
Service Team Lead I (QC)
Uber —Hyderabad, Telangana
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VidaXL —Hyderabad, Telangana
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Trust & Safety Associate
Accenture —Hyderabad, Telangana
- Full-time
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Content Developer, Customer Trust Content Management

ADCI - BLR 14 SEZ - F07 -
Hyderabad, Telangana

Apply Now

Job details

Full-time
3 days ago

Qualifications

XML
Content management systems
English
Copy editing
Linguistics
Bachelor's degree
Content management
English
Proofreading
Content strategy
Information architecture
HTML

Full job description

DESCRIPTION

Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining Amazon's Customer Trust Content Management (CTCM) team as a Content Developer.

A day in the life
As a Content Developer, you will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor—you are the owner of the investigator and customer experience.

You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It's important that you are self-motivated to look around corners for ways to improve the reader experience. Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.

In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech team.

About the team
The CTCM team supports investigators by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the investigator and customer experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise. We are are a global team based in the US, UK, Costa Rica, Ireland, and India.

BASIC QUALIFICATIONS

Experience in editing, copy-editing, and proofreading
Experience in overseeing and managing projects and deadlines
Experience using content management systems and content tools
Experience managing content projects of varying complexity, conducting content review and overseeing localization
Experience of content strategy and information architecture.
Demonstrated success at learning and explaining business processes.
Ability to solve problems and work without close direction in ambiguous environments.
Ability to troubleshoot and report issues via the appropriate channels.
Good judgment and effective communication.

PREFERRED QUALIFICATIONS

Bachelor's degree in English, Communications, Linguistics, or a related field
2+ years of technical writer, editor, or content strategist experience
Attention to detail and organizational skills.
Experience with HTML, XML, or DITA.
Experience with, or exposure to, Customer Trust Operations or business processes for Amazon customers.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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content developer, customer trust content management jobs in ferozguda hyderabad telangana

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