Hr Rope access technician Jobs – 1 Open Jobs Today

Operations/Sales Manager
Classic Solutions —Gurugram, Haryana
- ₹45,000 - ₹50,000 a month
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
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5d

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Operations/Sales Manager

Classic Solutions -
Gurugram, Haryana

Quick apply

Job details

Full-time
₹45,000 - ₹50,000 a month
5 days ago

Qualifications

Engineering
Upselling
Master's degree
Bachelor's degree
Cleaning
Business Administration
MBA

Full job description

Department: Operations & Sales

Location: Sector -30, Gurugram

Position Overview

The Operations & Sales Manager is responsible for driving business growth while ensuring seamless execution of projects from enquiry to commissioning. The role combines strategic sales, project coordination, manufacturing planning, customer relationship management, and operational excellence to achieve revenue, profitability, and customer satisfaction targets.

Key Responsibilities

1. Business Development & Sales

Generate new business opportunities for:
Façade Cleaning
Glass Cleaning
Rope Access Services
High-Level Cleaning
Building Maintenance Services
Anchor System Inspection & Certification
Annual Maintenance Contracts (AMC)
Identify and approach:
Commercial Buildings
IT Parks
Hospitals
Hotels
Shopping Malls
Airports
Residential Townships
Industrial Facilities
Facility Management Companies
Meet Facility Managers, Property Managers, Developers, Architects, Consultants, PMC's, and Procurement Teams.
Conduct site inspections to understand project requirements.
Prepare technical and commercial proposals.
Negotiate pricing and close contracts.
Build a strong sales pipeline through networking, referrals, CRM, digital platforms, and cold calling.

2. Client Relationship Management

Develop long-term relationships with clients.
Conduct periodic customer meetings.
Handle customer complaints promptly.
Ensure timely renewals of AMC and CAMC contracts.
Identify opportunities for cross-selling and upselling.

3. Operations Management

Plan and coordinate daily façade cleaning activities.
Allocate manpower, equipment, consumables, and logistics.
Ensure timely mobilization of rope access teams and equipment.
Coordinate with clients for work permits and access approvals.
Monitor project progress and ensure completion within committed timelines.
Maintain optimum utilization of manpower and equipment.

4. Safety & Compliance

Ensure strict compliance with safety regulations.
Verify that all rope access personnel possess valid certifications.
Ensure use of PPE and safety equipment.
Conduct toolbox talks and safety briefings.
Maintain site documentation including:
Risk Assessment
Method Statement (RAMS)
Permit to Work
Safety Checklists

5. Financial Responsibilities

Prepare quotations and costing.
Monitor project profitability.
Control project expenses.
Follow up outstanding payments.
Coordinate with Accounts for invoicing.

6. Team Management

Supervise site supervisors and technicians.
Conduct performance reviews.
Plan manpower deployment.
Train team members on customer service and safety.

7. Reporting & MIS

Prepare and submit:

Weekly Sales Report
Sales Pipeline Report
Monthly Revenue Forecast
Proposal Status Report
Project Execution Report
Equipment Utilization Report
Customer Feedback Report
Collection Report
Monthly Business Review (MBR)

Key Performance Indicators (KPIs)

Sales

Monthly Sales Target Achievement
New Client Acquisition
Proposal Conversion Ratio
AMC Renewal Rate
Revenue Growth
Collection Efficiency

Operations

Project Completion within Timeline
Customer Satisfaction Score
Zero Safety Violations
Team Productivity
Gross Margin per Project
Repeat Business Percentage

Required Qualifications

Bachelor's Degree in Engineering, Business Administration, Marketing, or Facility Management.
MBA preferred.
5–8 years of experience in:
Façade Cleaning
Rope Access Services
Facilities Management
Building Maintenance
Specialized Cleaning Services

Preferred Experience

Candidates from organizations such as:

Updater Services
CBRE
JLL
Cushman & Wakefield
SIS Group
BVG India
Krystal Integrated Services
ISS Facility Services
Knight Frank
Colliers
Specialized Rope Access Contractors

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person

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