Hyderabad Telangana Content publisher Jobs – 25 Open Jobs Today

KDP Support Analyst, Books (Variable)
Amazon Dev Center India - Hyderabad - A85 —Hyderabad, Telangana
- Weekend availability
- Software troubleshooting
- Customer service
- English
1h
DTP Operator
SIA Publishers & Distributors Pvt Ltd. —Hyderabad, Telangana
- ₹15,000 - ₹17,000 a month
- Full-time
- Data entry
- Typing
- In-person
Quick apply
16h
Policy Enforcement Manager, Trust and Safety
Google —Hyderabad, Telangana
- Weekend availability
- Data analysis skills
- SQL
- Analysis skills
Legal Publisher – Commentary (French Language)
Thomson Reuters —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Microsoft Office
- AI
- Work from home
Policy Enforcement Manager, YouTube Trust and Safety
YouTube —Hyderabad, Telangana
- Weekend availability
- Data analysis skills
- SQL
- Bachelor's degree
Qlik Admin
Infosys Limited —Hyderabad, Telangana
- Azure
- Computer Science
- Master's degree
Head of Global Marketing
ADscholars —Rao Nagar, Hyderabad, Telangana
- ₹10,00,000 - ₹18,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Quick apply
3d
Content Writer
Pravasa Media —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Data Engineer - Ads
Apple —Hyderabad, Telangana
- Oracle
- Computer Science
- B.Sc
Creative Writer
VSIL —Hyderabad, Telangana
- Email
- English
- Master's degree
- Bachelor's degree
Global Scientific Content Manager HEVA and PDMD
Sanofi —Hyderabad, Telangana
- Full-time
- English
- Project management
- Travel
13d
Technical Consultant – Oracle Retail MFCS
Aspire Systems —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- SQL
- APIs
Technical Associate Consultant – Oracle Retail MFCS (AMS)
Aspire Systems —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- SQL
- APIs
Software Engineer - Java
Apple —Hyderabad, Telangana
- Computer Science
- B.Sc
- Java
Senior Strategist, Trust and Safety
Google —Hyderabad, Telangana
- Full-time
- Computer science
- Doctoral degree
- Data analysis skills
Assoc Software Engineer - Oracle
Mattel —Hyderabad, Telangana
- Oracle
- Computer Science
- DevOps
Sr. Software Developer
OpenText —Hyderabad, Telangana
- Oracle
- Java
- SQL
1d
Analyst IT Vendor Management SAM - SAM Tools
Mattel —Hyderabad, Telangana
- Full-time
- Oracle
- Computer Science
- Salesforce
Quick apply
Software Engineer - Oracle
Mattel —Hyderabad, Telangana
- Oracle
- Computer Science
- DevOps
SAM Discovery, Inventory, Tools & Automation Analyst
Mattel —Hyderabad, Telangana
- Full-time
- Oracle
- Computer Science
- Salesforce
Quick apply

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KDP Support Analyst, Books (Variable)

Amazon Dev Center India - Hyderabad - A85 -
Hyderabad, Telangana

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Software troubleshooting
Customer service
English
Research
Analysis skills
Computer skills
Communication skills
HTML

Full job description

DESCRIPTION

Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!

Key job responsibilities

Process and respond to email, phone, and chat contacts received from KDP website users
Demonstrate clear and polite written and verbal communication
Maintain a positive and professional demeanor at all times
Meet or exceed all quality, productivity, and time management goals as set by management.
Follow all site performance and behavior expectations as outlined by management.
Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
Follow company policies and processes in order to process customer requests appropriately
Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
Escalate customer issues appropriately and in a timely manner
Proactively communicate system & process issues
Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
Contact appropriate teams as needed for systemic issues
Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.
Flexibility to work shifts including overnight and weekends

BASIC QUALIFICATIONS

Speak, write, and read fluently in English
Should be willing to work from the office as VCC is not available.
Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.
Adequate communication skills.
Proven ability to provide high quality customer service in a fast-changing environment by developing personalized responses for publisher questions.
Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.
Must possess analytical skills
Must be able to research, replicate, categorize, and document customer issues to identify & understand their problems.
Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions
Must have high speed internet services that comply with the below recommendation:
An Octane 2.0 score of 30,000 or greater
Network latency of 150 ms or less
Download speed of 3 Mbps or greater

PREFERRED QUALIFICATIONS

Additional computer skills certifications in web technologies are preferable.
Experience in web-enabled software products or services is highly preferred.
Should be able to understand a complex problem and respond to authors.
Basic familiarity with web technologies and HTML is highly desirable.
Analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
College graduates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

content publisher jobs in hyderabad telangana

KDP Support Analyst, Books (Variable)

DTP Operator

Policy Enforcement Manager, Trust and Safety

Legal Publisher – Commentary (French Language)

Policy Enforcement Manager, YouTube Trust and Safety

Qlik Admin

Head of Global Marketing

Content Writer

Data Engineer - Ads

Creative Writer

Global Scientific Content Manager HEVA and PDMD

Technical Consultant – Oracle Retail MFCS

Technical Associate Consultant – Oracle Retail MFCS (AMS)

Software Engineer - Java

Senior Strategist, Trust and Safety

Assoc Software Engineer - Oracle

Sr. Software Developer

Analyst IT Vendor Management SAM - SAM Tools

Software Engineer - Oracle

SAM Discovery, Inventory, Tools & Automation Analyst

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