India Patient advocate Jobs – 131 Open Jobs Today

Patient Advocate
Harris Computer Systems —Remote
- Full-time
- Remote
- Customer service
- English
- Analysis skills
- Health insurance
4d
Junior Field Officer (JFO) , TIFA Urban Intervention Project
International Union Against Tuberculosis and Lung Disease (The Union) —Delhi, Delhi
- From ₹40,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Quick apply
Deputy Director -Complementary and Alternative Medicine (CAM)
Indian Cancer Society, Mumbai —Parel, Mumbai, Maharashtra
- ₹1,00,000 - ₹1,25,000 a month
- Full-time
- Up to 50% travel
- Master's degree
- Business development
- Paid sick time
Quick apply
Case Manager cum Rehabilitation Manager
Amar Seva Sangam —Chennai, Tamil Nadu
- ₹35,000 a month
- English
- Master's degree
- Travel
Counsellor
El Shaddai Charitable Trust, Assagoa-Goa —Assagao, Goa
- ₹22,000 - ₹25,000 a month
- Full-time
- English
- Microsoft Office
- Master's degree
- Food provided
Quick apply
5d
Paediatric Oncology Nutritionist Puducherry
Cuddles Foundation —Puducherry, Puducherry
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
- Health insurance
- Paid sick time
Quick apply
Sarjapura Main Road ,Bangalore
1SpecialPlace —Anand Nagar, Kanpur, Uttar Pradesh
- Master's degree
- Pediatrics
- In-person
- Work from home
Developmental Pediatrician
New Horizons Child Development Centre —Mumbai, Maharashtra
- ₹55,655.57 - ₹1,83,193.72 a month
- Full-time
- Medicine
- Doctoral degree
- Bachelor's degree
- Flexible schedule
Quick apply
Clinical Data Coordinator II
Quanticate —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Oracle
- Health insurance
- Paid time off
Quick apply
Sourcing Manager
Humano Forte Pvt Ltd —Baner, Pune, Maharashtra
- ₹6,00,000 - ₹1,00,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Travel
- Health insurance
- Cell phone reimbursement
Quick apply
Process Associate - US Healthcare
ASI-Apex Sourcing —Delhi, Delhi
- Full-time
- Master's degree
- Bachelor's degree
- Data entry
- Commuter assistance
Paediatric Oncology Nutritionist (Bangalore)
Cuddles Foundation —Bangalore City, Bengaluru, Karnataka
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
- Health insurance
- Paid sick time
Quick apply
#ACN GN-Industry-Health- Health Admin-Consultant
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- MBA
- Communication skills
- Health insurance
GN-I&E--Health- Payer & Health Services-Consultant
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- MBA
- Communication skills
- Health insurance
6d
Access Field Manager - Delhi
Novartis —Delhi
- Full-time
- Medicine
- B.Sc
- Master's degree
Data Process Associate
Quanticate —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- Master's degree
- Health insurance
- Paid time off
Quick apply
11d
Regional Facilitator – South, Pallium India
Pallium India —Thiruvananthapuram, Kerala
- Up to 50% travel
- English
- Master's degree
Paediatric Oncology Nutritionist( Aurangabad )
Cuddles Foundation —Aurangabad, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
- Health insurance
Quick apply
Patient Care Coordinator (Mumbai)
Axios International —Mumbai, Maharashtra
- Hybrid work
- Customer service
- Travel
- Diploma
Quick apply
Senior Education Counselor
Education Center Of Australia —Whitefield, Bengaluru, Karnataka
- ₹40,000 - ₹70,000 a month
- Full-time
- Master's degree
- Analysis skills
- Education
Quick apply

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Patient Advocate

Harris Computer Systems -
Remote

Apply Now

Job details

Full-time
4 days ago

Benefits

Health insurance

Qualifications

Revenue cycle management
Accounts receivable
Customer service
Practice management software
English
Analysis skills
Bachelor's degree
Medical billing
CPT coding
Care plans
Medical terminology
Documentation review
Billing
Communication skills

Full job description

Here at Harris, we have 5 different business verticals, Public Sector, Healthcare, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe. We need your help to keep growing and we hope you can become an integral part of the Harris family.

Job Description-Patient Advocate (US Healthcare RCM)

Business Unit: Benchmark Solutions

Position Summary

The Patient Advocate serves as a key liaison between patients, healthcare providers, insurance payers, and internal Revenue Cycle Management (RCM) teams. This role is responsible for assisting patients with questions related to medical billing, insurance claims, account balances, payment responsibilities, and claim status while delivering exceptional customer service.

The ideal candidate will have experience supporting U.S. healthcare organizations and possess a solid understanding of the American healthcare system, medical billing, insurance processes, and revenue cycle workflows. Because this role involves direct interaction with U.S. patients, candidates must demonstrate exceptional verbal communication skills with clear, fluent, and professional English-speaking abilities.

Work Mode: Remote

Shift: (Night Shift)

Location: Mumbai(Vikhroli)

Key Responsibilities :

Patient Support & Communication

Manage inbound and outbound patient communications regarding medical bills, insurance claims, account balances, payments, and reimbursement inquiries.
Educate patients on insurance benefits, deductibles, co-pays, co-insurance, and out-of-pocket responsibilities.
Provide clear and professional explanations of account activity and available resolution options.
Maintain a compassionate, patient-focused approach when handling sensitive financial discussions.
Return patient calls and emails within established service-level agreements (SLAs).

Revenue Cycle & Claim Support

Research and resolve patient billing and balance concerns by reviewing account notes, claim status, payment postings, and payer communications.
Collaborate with Accounts Receivable (AR), Billing, Coding, and Account Management teams to address complex patient issues.
Assist with claim follow-up activities, including reviewing claim status and identifying barriers to reimbursement.
Support appeals, reconsiderations, and patient correspondence as directed.

Documentation & Account Maintenance

Accurately document all patient interactions, account activity, and resolution efforts within Benchmark and other designated systems.
Maintain detailed records of patient inquiries, follow-up activities, and account updates.
Ensure all account documentation meets company standards for quality, accuracy, and compliance.

Daily & Weekly Responsibilities

Monitor patient phone queues and service channels throughout assigned shifts.
Respond to patient inquiries and complete follow-up activities within established timelines.
Process assigned printing and mailing requests accurately and efficiently.
Review outstanding patient issues and coordinate with AR and operational teams for timely resolution.
Participate in team meetings, quality reviews, and training sessions.
Identify trends in patient inquiries and communicate opportunities for process improvement.

Compliance & Regulatory Requirements

Maintain adherence to HIPAA regulations and patient privacy requirements.
Follow all U.S. healthcare compliance standards, payer guidelines, and company policies.
Maintain awareness of balance billing regulations, patient financial assistance programs, and healthcare reimbursement practices.
Complete all required compliance, security, and customer service training programs.

Cross-Functional Collaboration

Partner with Accounts Receivable, Billing, Coding, Credentialing, and Account Management teams to resolve patient concerns.
Escalate payer, coding, or reimbursement issues to appropriate departments when necessary.
Support organizational goals related to patient experience, revenue cycle performance, and operational excellence.

Required Qualifications

Education & Experience

Bachelor's degree preferred or equivalent healthcare revenue cycle experience
3+ years of experience in U.S. healthcare Revenue Cycle Management (RCM), medical billing, accounts receivable, patient services, or related healthcare operations.
Experience supporting U.S. healthcare providers, physician groups, hospitals, or healthcare outsourcing organizations preferred.
Experience handling patient billing inquiries and insurance-related issues.

Preferred Qualifications

Experience working with U.S.-based healthcare clients from an offshore delivery center.
Familiarity with healthcare practice management systems, EMRs/EHRs, and RCM platforms.
Knowledge of denial management, appeals processes, and payer follow-up methodologies.
Previous experience in a patient advocacy, customer service, or healthcare call center environment supporting U.S. healthcare operations.

Knowledge & Skills

Strong understanding of U.S. healthcare revenue cycle workflows, including:
- Patient registration and eligibility verification
- Insurance verification and benefits review
- Medical billing and claim submission
- Payment posting and reconciliation
- Accounts receivable follow-up
- Denials and appeals management
- Patient collections and financial responsibility
Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans.
Familiarity with medical terminology, CPT, ICD-10, and HCPCS concepts preferred.
Excellent verbal and written English communication skills.
Strong analytical, problem-solving, and customer service skills.
Ability to work independently while managing multiple priorities.

Performance Expectations & Key Metrics

Deliver professional, empathetic, and patient-centered service.
Meet established productivity and quality standards.
Maintain accurate account documentation and patient records.
Achieve expected call handling, response time, and follow-up metrics.
Ensure timely completion of assigned claim, mailing, and patient support activities.
Demonstrate strong issue resolution and patient satisfaction outcomes.

Benefits:

Annual Public Holidays as applicable
30 days total leave per calendar year
Mediclaim policy
Lifestyle Rewards Program
Group Term Life Insurance
Gratuity
...and more!

Apply Now

Refine Your Search

patient advocate jobs in india

Patient Advocate

Junior Field Officer (JFO) , TIFA Urban Intervention Project

Deputy Director -Complementary and Alternative Medicine (CAM)

Case Manager cum Rehabilitation Manager

Counsellor

Paediatric Oncology Nutritionist Puducherry

Sarjapura Main Road ,Bangalore

Developmental Pediatrician

Clinical Data Coordinator II

Sourcing Manager

Process Associate - US Healthcare

Paediatric Oncology Nutritionist (Bangalore)

#ACN GN-Industry-Health- Health Admin-Consultant

GN-I&E--Health- Payer & Health Services-Consultant

Access Field Manager - Delhi

Data Process Associate

Regional Facilitator – South, Pallium India

Paediatric Oncology Nutritionist( Aurangabad )

Patient Care Coordinator (Mumbai)

Senior Education Counselor

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