Jaipur, Rajasthan Genpact Jobs – 126 Open Jobs Today

Specialist - Customer Care - Non - Voice 4A
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
9h
Process Developer, Accounts Payable
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
6d
Associate - F&A - AP 5A
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- English
- Microsoft Office
- Finance
Quick apply
Front Line Manager - F&A - Treasury 4B
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- Hybrid work
- English
- Microsoft Office
- Finance
Quick apply
Management Trainee- Record to Report
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- Oracle
- Software troubleshooting
- ERP systems
Quick apply
PD - R2R
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- English
- Finance
- Master's degree
Quick apply
Process Developer - Accounts Receivable/Cash Application
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Sr. Associate - Controllership - R2R 5B
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Lead Associate - Controllership - R2R 4B
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Analyst - Process Analytics - SCM 5B
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer Science
Quick apply
13d
Front Line Manager - F&A - R2R 4A
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- Oracle
- ERP systems
- English
Quick apply
8d
Domain Trainee
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
Associate - Controllership - AP 5A
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- Hybrid work
- Oracle
- English
- Finance
Quick apply
Service Delivery Leader - Customer Care 3
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- PMP
- Customer service
- English
Quick apply
Sr. Associate - F&A - R2R 5B
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- English
- Finance
- Master's degree
Quick apply
Service Delivery Manager - F&A - R2R 4D
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- Hybrid work
- Oracle
- ERP systems
- English
Quick apply
Sr. Associate - F&A - AP 5B
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- English
- Microsoft Office
- Finance
Quick apply
Specialist - BCM - Mortgage & Loan Origination Services 4A
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- English
- Finance
- Master's degree
Quick apply
Associate - BCM - Commercial Leasing & Lending 5A
Genpact India Pvt. Ltd. —Jaipur, Rajasthan
- Full-time
- English
- Finance
- Master's degree
Quick apply
8d

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Specialist - Customer Care - Non - Voice 4A

Genpact India Pvt. Ltd. -
Jaipur, Rajasthan

Quick apply

Job details

Full-time
9 hours ago

Qualifications

Customer service
English
Bachelor's degree
Non-voice
Business Administration
BA
Banking
Information Technology

Full job description

Specialist - Customer Care - Non - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Act as the non-technical subject matter expert for designated Intel products, serving as the primary escalation point for Level 2 support. Accept and resolve Level 1 non-technical escalations; escalate unresolved issues to Intel Level 3 Product Support Engineers as needed. Simulate customer issues to deliver timely solutions within defined service level agreements. Serve as the key liaison with Intel Level 3 Product Support Engineers for product-related escalations and updates. Monitor and evaluate agent interactions to ensure adherence to quality standards and product-specific requirements. Support QA monitoring across contact types (phone, chat, etc.) and assist in case management reviews. Provide mentoring and non-technical training to agents on designated products when process trainers are unavailable. Ensure team competency through ongoing training programs, assessments, and collaboration with process trainers. Identify recurring customer issues and recommend corrective actions to improve service delivery. Assist in generating product-specific reports and performance insights. Alert management to potential quality or technical concerns and coordinate additional training as needed. Represent the Voice of the Customer and Voice of the Agent to Intel, advocating for improvements and feedback. Support process trainers and management with reporting, SOP updates, and other operational tasks.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, Certified Data Management Professional - RiversandRiversand, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

Banking Capital Markets, Retail Banking

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Non - Voice

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

genpact jobs in jaipur, rajasthan

Specialist - Customer Care - Non - Voice 4A

Process Developer, Accounts Payable

Associate - Customer Care - Non - Voice 5A

Associate - F&A - AP 5A

Front Line Manager - F&A - Treasury 4B

Management Trainee- Record to Report

PD - R2R

Process Developer - Accounts Receivable/Cash Application

Sr. Associate - Controllership - R2R 5B

Lead Associate - Controllership - R2R 4B

Analyst - Process Analytics - SCM 5B

Front Line Manager - F&A - R2R 4A

Domain Trainee

Associate - Controllership - AP 5A

Service Delivery Leader - Customer Care 3

Sr. Associate - F&A - R2R 5B

Service Delivery Manager - F&A - R2R 4D

Sr. Associate - F&A - AP 5B

Specialist - BCM - Mortgage & Loan Origination Services 4A

Associate - BCM - Commercial Leasing & Lending 5A

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