Karnataka Knowledge management specialist Jobs – 2368 Open Jobs Today

Senior Knowledge Management Specialist
Deltek, Inc. —Bengaluru, Karnataka
- Remote
- Microsoft Excel
- Salesforce
- English
Project Manager - Project Management
Yash Technologies —Bengaluru, Karnataka
- Azure
- Computer Science
- AWS
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Radancy —Bengaluru, Karnataka
- Hybrid work
- Microsoft Excel
- English
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Onboarding Specialist
CERES ENVIRONMENTAL INDIA PRIVATE LIMITED —Bengaluru, Karnataka
- Full-time
- Remote
- Human resources
- Communication skills
Quick apply
Sourcing Manager – Electronics Specialist
Shinewell —Bangalore City, Bengaluru, Karnataka
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Oracle
- Analysis skills
- Bachelor's degree
Quick apply
12d
Specialist Purchasing
SITA Switzerland Sarl —Bengaluru, Karnataka
- Full-time
- Remote
- Spanish
- Engineering
- English
- Work from home
Director, Support (Bengaluru)
GitLab —Bengaluru, Karnataka
- Full-time
- Remote
- Salesforce
- AI
- Communication skills
- Health insurance
- Paid time off
Senior Implementation Specialist (Fixed - Term)
NAVEX —Bengaluru, Karnataka
- ₹9,90,000 a year
- Overnight shift
- Hybrid work
- Customer service
- Microsoft Office
- Project management
3d
Senior Specialist - Learning and Development
Weaver and Tidwell India LLP —Indira Nagar, Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Change Specialist
ALSTOM —Bengaluru, Karnataka
- Full-time
- Computer Science
- Supervising experience
- Bachelor's degree
Senior Specialist - Digital Asset Management (DAM)
JCPenney —Bengaluru, Karnataka
- Full-time
- English
- Organisational skills
- AI
Talent Acquisition Specialist
Pixxel —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Recruiting
- AI
- Health insurance
- Work from home
3d
Specialist/Team Lead- Program Management
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Training Specialist
Scale Computing INC —Bengaluru, Karnataka
- Hybrid work
- Bilingual
- Salesforce
- English
- Commuter assistance
- Health insurance
Quick apply
Trainer (L&D Specialist)
Ghostpunch Games —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Project management
- SharePoint
Sr. Services Enablement Specialist | On-Site, Bangalore
Optiv —Bengaluru, Karnataka
- Full-time
- Education
- Bachelor's degree
- In-person
- Work from home
12d
Process Expert - Hire to Retire (MEA Payroll Specialist)
Siemens —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Finance
- Analysis skills
Accessibility Specialist III
Exxat, LLC —Bengaluru, Karnataka
- Mentoring
- HTML
CHANGE MANAGEMENT SPECIALIST - Bangalore VOIS
Vodafone —Bengaluru, Karnataka
- Full-time
- Continuous improvement
Learning & Development Specialist II
Sabre —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Human resources
- SharePoint

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Senior Knowledge Management Specialist

Deltek, Inc. -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Knowledge management
Power BI
Microsoft Excel
Salesforce
English
Tableau
Project management
Confluence
Content development
Technical writing
ServiceNow
Customer support
SaaS
AI

Full job description

Job ID: 10836BR
Location: India (Remote)
Work Setup: Remote
Job Category: Customer Support
Posting Date: May 21, 2026

Key Responsibilities
Knowledge Creation & Content Development

Leverage GenAI tools to author, edit, and publish high-quality knowledge articles, troubleshooting documents, FAQs, and SOPs for Deltek products.
Apply KCS (Knowledge-Centered Service) v6 methodology to capture, structure, and continuously improve knowledge assets.
Leverage GenAI tools (Claude, ChatGPT, Copilot, etc.) to automate bulk content creation, generate first drafts, and accelerate article production at scale.
Transform complex support case resolutions, SME inputs, and product documentation into clear, customer-friendly knowledge articles.
Meet and consistently deliver against monthly and quarterly content creation targets.

AI-Powered Content Gap Analysis

Use GenAI tools to analyze user search query data and Coveo search analytics to identify content gaps — topics users are searching for but finding no or poor results on.
Analyze support case data to identify recurring issues, undocumented resolutions, and emerging product pain points that require new knowledge content.
Produce regular content gap reports and prioritize article creation backlog in collaboration with management.
With guidance, develop familiarity with Deltek’s product lifecycle stages to recognize when recurring case patterns or heavily-used workarounds may signal opportunities beyond content creation — flagging trends to management that may warrant documentation team engagement or product feedback rather than additional knowledge articles.

Collaboration & Stakeholder Engagement

Partner closely with Support SMEs and Team Managers to extract tacit knowledge, validate technical accuracy, and obtain article approvals.
Work with the Coveo SME and technical team to ensure content is optimized for search relevance, metadata tagging, and discoverability.
Participate in KM related team meetings, content sprints, and knowledge quality review cycles.

Content Quality & Governance

Ensure all published content adheres to Deltek’s KM style guide, tone, formatting standards, and article templates.
Perform periodic audits of existing knowledge base content to flag outdated, redundant, or inaccurate articles for revision.
Track article performance metrics (views, deflection rates, feedback scores) & update content.

Required Qualifications

Experience: 2–4 years in Knowledge Management, Technical Writing, Content Development, or a related field — ideally within a software support or SaaS environment.
KCS Proficiency: Working knowledge of KCS methodology and its application in a support knowledge base environment.
GenAI Fluency: Hands-on experience using Generative AI tools (Claude, ChatGPT, Gemini, or similar) for content creation, summarization, and analysis. Ability to write effective prompts to produce production-quality outputs.
Writing Skills: Exceptional written English — ability to write clearly, concisely, and accurately for both technical and non-technical audiences.
Analytical Mindset: Comfort working with search analytics data, case reports, and query logs to derive content insights.
Tool Proficiency: Experience with knowledge base platforms (Salesforce Knowledge, Confluence, ServiceNow, or similar), CRM systems, & search platforms like Coveo is a plus.
Adaptability: Ability to juggle multiple projects simultaneously and thrive under deadline.

Advantageous Qualifications

Exposure to ERP, project management, or accounting software (Costpoint, Vantagepoint, Ajera, ComputerEase, or similar) is a significant advantage.
KCS Practices certification or KCS v6 Fundamentals certification.
Experience with Coveo or similar AI-powered enterprise search platforms.
Familiarity with basic data querying or BI tools (Excel pivot tables, Power BI, Tableau) for analyzing content performance data.
Awareness of software product lifecycle concepts and the ability to distinguish between content gaps, documentation gaps, and potential product improvement opportunities.
Experience interacting with AI tools beyond basic prompting — such as refining system instructions, organizing knowledge for AI consumption, or evaluating how content structure impacts AI response quality.
Content localization experience

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Apply Now

Refine Your Search

knowledge management specialist jobs in karnataka

Senior Knowledge Management Specialist

Project Manager - Project Management

Resource Management Specialist

Onboarding Specialist

Sourcing Manager – Electronics Specialist

Specialist Purchasing

Director, Support (Bengaluru)

Senior Implementation Specialist (Fixed - Term)

Senior Specialist - Learning and Development

Change Specialist

Senior Specialist - Digital Asset Management (DAM)

Talent Acquisition Specialist

Specialist/Team Lead- Program Management

Training Specialist

Trainer (L&D Specialist)

Sr. Services Enablement Specialist | On-Site, Bangalore

Process Expert - Hire to Retire (MEA Payroll Specialist)

Accessibility Specialist III

CHANGE MANAGEMENT SPECIALIST - Bangalore VOIS

Learning & Development Specialist II

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