Kasarvadavali Thane Maharashtra Operations associate Jobs – 1730 Open Jobs Today

Associate
Wipro Limited —Mumbai, Maharashtra
10d
Operations Associate
IDFY —Mumbai, Maharashtra
- Full-time
- Microsoft Office
- Communication skills
- Health insurance
- Life insurance
Quick apply
Customer Success Associate
Sectona Technologies Pvt. Ltd —Mumbai, Maharashtra
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- CRM software
- Customer service
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
11h
Associate – Strategy & Digital Transformation
Biltrax Construction Data —Vashi, Navi Mumbai, Maharashtra
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Engineering
- Research
- Finance
Quick apply
12d
Associate / Sr. Associate - People Operations
Cuddles Foundation —Mumbai, Maharashtra
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Health insurance
- Paid sick time
Quick apply
Assistant Manager Back Office
Datamark, Inc. —Mumbai, Maharashtra
- ₹7,80,000 a year
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
Quick apply
Associate - Operations - Operations - CBS - RM - PROJ & OPERATIONS - Mumbai
EY —Mumbai, Maharashtra
- Computer Science
- Master's degree
- Databases
Health Operations Associate
Accenture —Navi Mumbai, Maharashtra
- Full-time
- English
- Bachelor's degree
- Business Administration
Associate- Consumer Services
Experian Information Solutions —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Health insurance
Associate
Linedata Services —Mumbai, Maharashtra
Process Assistant
Amazon Seller Services Private Limited —Mumbai, Maharashtra
- Full-time
- 12th Pass
Compliance Analyst
PinnacleU —Mumbai, Maharashtra
- ₹9,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Communication skills
Quick apply
Hiring Fresher - Business Associate
Millennium Organsation —Andheri, Mumbai, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Business development
- Bachelor's degree
- Team management
Quick apply
Team Leader, Operations
Concentrix —Thane, Maharashtra
- Full-time
- Communication skills
- Flexible schedule
7d
Capital Markets Operations New Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Communication skills
Jr Associate / Associate - Operations
Prov Foods —Chakala, Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Associate
Nomura —Mumbai, Maharashtra
Associate - Operations - Operations - CBS - MGT - Corporate Responsibility - Mumbai
EY —Mumbai, Maharashtra
- Microsoft Excel
- Databases
- Analysis skills
Senior Associate - Operations
WNS Global Services —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Diploma
- Communication skills
Quick apply
Senior Associate - Customer Operations
HDFC Life —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills

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Associate

Wipro Limited -
Mumbai, Maharashtra

Apply Now

Job details

10 days ago

Full job description

Job Title: Associate
City: Mumbai
State/Province: Maharashtra
Posting Start Date: 8/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

͏

Do

Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAâs defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
͏
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customersâ and clientsâ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
͏
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Commercial .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

operations associate jobs in kasarvadavali thane maharashtra

Associate

Operations Associate

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Associate – Strategy & Digital Transformation

Associate / Sr. Associate - People Operations

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Associate - Operations - Operations - CBS - RM - PROJ & OPERATIONS - Mumbai

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Process Assistant

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Associate - Operations - Operations - CBS - MGT - Corporate Responsibility - Mumbai

Senior Associate - Operations

Senior Associate - Customer Operations

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