JOB DESCRIPTIONPHARMACIST
Position: Pharmacist
Department: Pharmacy
Organization: Medscape Healthcare Pvt. Ltd. / Medscape Clinic
Location: Medscape Clinic, Kesavanpady, Ernakulam, Kerala
Employment Type: Full-Time
Reporting To: Centre Manager / Centre Head
Experience: 1–3 Years preferred
Qualification: D.Pharm / B.Pharm from a recognized institution
Registration: Valid State Pharmacy Council Registration is mandatory
1. JOB PURPOSE
The Pharmacist will be responsible for the safe, accurate and efficient dispensing of medicines, maintaining pharmacy inventory and records, ensuring regulatory compliance, and providing appropriate medication-related guidance to patients.
The Pharmacist shall also support the smooth day-to-day operation of the clinic pharmacy and coordinate effectively with doctors, nurses, laboratory staff, billing personnel and the management team.
2. KEY RESPONSIBILITIESA. Prescription & Medicine Dispensing
- Receive and verify prescriptions issued by authorized medical practitioners.
- Dispense medicines accurately according to the prescription.
- Verify medicine name, strength, dosage form, quantity, expiry date and batch number before dispensing.
- Ensure the correct medicine is supplied to the correct patient.
- Explain dosage, frequency, route of administration and basic precautions to patients wherever appropriate.
- Identify and escalate unclear, incomplete or potentially inappropriate prescriptions to the concerned doctor.
- Maintain patient confidentiality at all times.
B. Pharmacy Operations
- Ensure the pharmacy is maintained in a clean, organized and professional manner.
- Follow proper storage conditions for medicines, vaccines and other pharmaceutical products.
- Maintain appropriate segregation of medicines based on storage and handling requirements.
- Follow FEFO (First Expiry, First Out) principles.
- Monitor near-expiry and expired medicines and ensure appropriate segregation and disposal procedures.
- Ensure proper handling and documentation of controlled / scheduled medicines as applicable.
C. Inventory Management
- Maintain adequate stock levels based on consumption and clinic requirements.
- Prepare purchase requirements and stock requisitions.
- Monitor stock movement and identify fast-moving, slow-moving and non-moving medicines.
- Conduct periodic physical stock verification.
- Reconcile physical stock with pharmacy records / software.
- Minimize stock-outs, overstocking and medicine wastage.
- Maintain proper records for damaged, expired, returned and short-supplied medicines.
- Coordinate with approved vendors and the management team for procurement.
D. Billing & Cash Management
- Generate accurate pharmacy bills for patients.
- Ensure correct pricing, discounts and quantities are entered into the billing system.
- Collect payments through approved payment modes.
- Maintain daily pharmacy cash and transaction records.
- Reconcile pharmacy collections with system records.
- Report discrepancies immediately to the Centre Manager / Management.
E. Patient Service
- Provide courteous and professional service to all patients and attendants.
- Assist patients in understanding the proper use of medicines.
- Provide basic information regarding dosage, timing, storage and precautions as appropriate.
- Maintain a patient-friendly and service-oriented approach.
- Handle patient queries and complaints professionally and escalate unresolved issues.
F. Coordination With Clinical Team
- Coordinate with doctors regarding prescription-related clarifications.
- Coordinate with nurses regarding medication requirements for patients.
- Support the RMO and clinical team in ensuring timely availability of medicines.
- Inform the concerned doctor / clinical team about medicine availability issues or potential alternatives where required.
- Support day-care, emergency and home-care medication requirements as assigned.
G. Regulatory & Documentation
- Maintain all statutory pharmacy registers and records as required.
- Ensure that medicines are dispensed only against valid prescriptions wherever legally required.
- Maintain proper records for scheduled / controlled medicines as applicable.
- Ensure pharmacy operations comply with applicable Drugs & Cosmetics Act, Pharmacy Act, applicable Rules and other regulatory requirements.
- Maintain proper documentation for purchase, sale, returns, expiry and disposal of medicines.
- Cooperate with inspections and audits by authorized authorities.
3. QUALITY & PATIENT SAFETY
The Pharmacist shall:
- Follow medication safety practices at all times.
- Double-check high-risk / high-alert medicines wherever applicable.
- Prevent dispensing errors through proper verification procedures.
- Report medication errors, near-misses and adverse drug-related incidents immediately.
- Participate in quality improvement activities and internal audits.
- Follow the clinic's SOPs, infection-control practices and patient-safety policies.
4. KEY PERFORMANCE INDICATORS (KPI)
The Pharmacist's performance may be evaluated based on:
- Prescription dispensing accuracy
- Medication error / near-miss rate
- Stock-out frequency
- Inventory accuracy
- Expiry and wastage control
- Stock reconciliation accuracy
- Pharmacy sales and operational efficiency
- Billing accuracy
- Patient service and satisfaction
- Compliance with statutory pharmacy requirements
- Timely maintenance of pharmacy records
- Adherence to clinic SOPs and quality standards
5. QUALIFICATION & EXPERIENCE
Essential:
- D.Pharm / B.Pharm from a recognized institution.
- Valid registration with the applicable State Pharmacy Council.
- Good knowledge of prescription medicines and basic pharmaceutical practices.
- Basic computer knowledge and ability to operate pharmacy / billing software.
Preferred:
- 1–3 years of experience in a hospital, clinic or retail pharmacy.
- Experience in hospital pharmacy operations.
- Knowledge of inventory management and pharmacy billing software.
- Experience in NABH-oriented healthcare environments.
6. SKILLS & COMPETENCIES
- Strong attention to detail.
- Good communication and interpersonal skills.
- Patient-centric approach.
- Good knowledge of medicines and their appropriate storage.
- Inventory management skills.
- Basic accounting / billing skills.
- Computer literacy.
- Ability to work independently and as part of a clinical team.
- Ability to work under pressure.
- High level of integrity and professional ethics.
7. WORKING CONDITIONS
- The Pharmacist may be required to work in shifts depending on clinic operating requirements.
- May be required to support extended / emergency pharmacy operations.
- Must maintain professional appearance and appropriate workplace conduct.
- Must strictly follow the organization's confidentiality, safety, infection-control and operational policies.
8. CONFIDENTIALITY
The Pharmacist shall maintain strict confidentiality regarding:
- Patient information and medical records.
- Prescriptions and medication history.
- Pharmacy sales and financial information.
- Clinic operational information.
- Vendor and procurement information.
- Any confidential information accessed during employment.
Unauthorized disclosure or use of confidential information shall be treated as a serious violation of company policy.
9. REPORTING STRUCTURE
Pharmacist → Centre Manager / Centre Head → Management
The Pharmacist shall coordinate with:
- Doctors
- RMO
- Nursing Team
- Laboratory Team
- Billing / Front Office
- Purchase / Stores
- Home Care Team
- Centre Management
10. GENERAL RESPONSIBILITIES
- Perform any other pharmacy-related duties reasonably assigned by the management.
- Participate in training programs, audits and quality initiatives.
- Maintain professional conduct and uphold the reputation of Medscape Clinic.
- Contribute to improving patient experience and pharmacy efficiency.
- Ensure continuous compliance with applicable laws, regulations and organizational policies.
Note: This Job Description may be modified from time to time based on operational requirements, regulatory changes and organizational policies.
Pay: ₹17,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
