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Specialist – Quality Assurance(Telecall & Email)
BVS Global —Kochi, Kerala
Communication best practices while delivering an exceptional customer experience. Familiarity with customer experience (CX) metrics such as CSAT, FCR, AHT and…
₹50,000 - ₹60,000 a month
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Customer Support Executive
Solutions Infoway Support Services —Alleppey, Kerala
Job Summary : As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction.
₹10,000 a month

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blinkit customer support jobs near kl

About Zippee

Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
Brands can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
Our team is ex. Reliance Retail, Retention Science, blinkit, oracle, & from nstitutions like Hindu College, BITS Pilani, and the University of Southern California.
Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description

We're looking for a talented Operations Executive - Dark Store to manage day-to-day Quick Commerce Operations across our Thrissur dark stores.
You will own inbound, outbound, inventory, fulfilment, manpower, and last-mile operations while ensuring customers receive a seamless 15-Min/30-Min delivery experience.
Incredible opportunity to work in the Operations team at a high-growth quick commerce startup to drive meaningful impact. This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.

Responsibilities:

Manage end-to-end Quick Commerce/dark store operations including inbound, inventory, picking, packing, dispatch, and same-day fulfilment.
Ensure adherence to operational SLAs, inventory accuracy, and customer fulfilment metrics.
Manage manpower planning, rostering, productivity, attendance, and shift operations.
Hire, train, and lead inventory controllers, pickers, packers, store captains, and delivery associates.
Conduct inventory audits, COD reconciliation, and operational reporting.
Work closely with D2C brands, marketplaces, and internal teams to support growth and expansion.

Qualifications:

3-7 years of experience in Quick Commerce, Dark Store Operations, Fulfilment, Logistics, or Supply Chain Operations.
Strong team management and communication skills.
Hands-on experience with WMS, ERP, and inventory management systems.
Experience managing blue-collar dark store and delivery teams. Prior experience in Quick Commerce or Same-Day Delivery operations is highly preferred.

Benefits

Opportunity to be part of a tight-knit rocketship passionate about empowering consumer brands in the quick commerce era.
Steep learning curve, high ownership, and the chance to grow fast as we scale.