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Job Title: GDS Alliances Resale Operations Lead Analyst
Job Span: All Alliances
Function: GDS ES Growth & Innovation
Skill Level: Intermediate
Sub Function: GDS Alliances Partner Operations CoE
Job Summary:
The GDS Alliances Resale Operations Lead Analyst will function out of the GDS Alliances Partner Operations CoE and will provide operational, procurement, finance, contracting and stakeholder support across Alliances resale activities, as part of the broader global Ecosystem Relationship Enablement function. The incumbent will support end-to-end resale operations, including customer resale agreement tracking, purchase order validation, procurement and finance transaction support, contract workflow coordination, reporting, issue resolution and process improvement. The role is expected to operate with a higher degree of independence than a transactional support role, contribute to better process discipline and turnaround times, and support readiness for increased resale volumes across geographies.
Essential Functions of the Job:
- Support end-to-end resale operations across Alliances, including procurement, finance, contracting workflow and customer resale agreement support.
- Understand and apply global finance models, including net vs. gross treatment, and global procurement models, including buyer agent vs. resale models.
- Manage generic Resale mailbox communications, triage requests, respond to standard queries and ensure timely follow-up with relevant internal teams.
- Track commercial deliverables and request status for customer resale agreements using ServiceNow, ERMS, BRIDGE or other applicable workflow tools.
- Validate customer purchase orders against agreed contract terms and coordinate resolution of mismatches, exceptions or missing information.
- Coordinate with Client Pursuits and engagement teams across countries to reduce workflow bottlenecks and improve turnaround times at each process step.
- Liaise with appropriate approvers and support teams, including Finance, Procurement, Legal, Risk Management, Independence, Quality, Accounts Receivable and Accounts Payable, to progress requests and secure required inputs.
- Raise purchase requests, enter goods receipts and support related transactions in TRAXX, SAP and other applicable ERP or procurement systems in a timely and accurate manner.
- Coordinate with Accounts Receivable for timely billing and collection of customer payments and with Accounts Payable for processing and payment of vendor invoices.
- Support contract review activities by identifying and flagging changes to defined commercial or non-commercial terms and escalating exceptions as needed.
- Maintain resale-related databases, contract templates, contact lists, tracker records and process documentation, ensuring information is accurate, current and accessible.
- Prepare KPI reports and operational status updates, analyze exceptions, identify root causes and recommend preventive or corrective actions where appropriate.
- Support implementation of EY procedures, policies and controls in daily activities and help reinforce process compliance across resale operations.
- Collaborate with end users and stakeholders, gather feedback, answer process questions and actively identify opportunities to improve workflow quality, accuracy and stakeholder experience.
- Interact with internal teams and third-party suppliers to resolve price, quality, invoice, credit note and related operational issues.
- Develop, maintain and promote positive working relationships with onshore stakeholders, internal enabling teams and third-party contacts.
Analytical/Decision Making Responsibilities:
- Exercise sound judgment in prioritizing resale requests, identifying dependencies and escalating issues that may affect transaction timelines, billing, procurement or contracting outcomes.
- Analyze KPI trends, exceptions and recurring operational issues to support root cause evaluation and recommend practical mitigation actions.
- Evaluate process gaps and stakeholder feedback to identify opportunities for workflow improvement, documentation enhancement and better process control.
- Summarize issues, risks and decision points clearly for the GDS Alliance Resale Lead and relevant onshore stakeholders.
Knowledge and Skills Requirements:
- Good understanding of Finance, Procurement, Procure-to-Pay, Accounts Payable, Accounts Receivable and offshore service delivery operations.
- Working knowledge of resale operations, customer purchase order validation, supplier invoices, credit notes, billing support and commercial deliverable tracking.
- Ability to work with contracts and identify changes or exceptions in defined commercial and non-commercial terms, with appropriate escalation to senior stakeholders.
- Strong documentation skills, including maintaining process notes, trackers, templates, contact lists and basic workflow or process documentation.
- Strong verbal and written communication skills, with the ability to summarize issues, challenges, status updates and required actions clearly and concisely.
- Highly organized, detail oriented and able to manage multiple requests, priorities and timelines with accuracy and quality.
- Ability to work independently, take ownership of assigned activities and follow through until closure, while keeping stakeholders informed.
- Comfortable working virtually across geographies, cultures and time zones, with flexibility and responsiveness for time-sensitive requests.
- Strong stakeholder management and relationship-building skills, including the ability to work with Client Pursuits, engagement teams, onshore teams and enabling functions.
- Ability to identify recurring issues, support root cause evaluation and recommend practical corrective or preventive actions.
- Working knowledge of EY and GDS operating models, management information systems, independence concepts and Alliances or Partner program environments will be an advantage.Proficiency in Microsoft Word, Excel, Outlook, Teams and virtual collaboration tools; experience with ServiceNow, ERMS, BRIDGE, TRAXX, SAP or other ERP/procurement systems will be preferred.
Job Requirements:
Academics:
- Graduate in Commerce, Business Administration, Finance, Law or a related discipline
- Post Graduate qualification or MBA, preferably in Finance, Risk, Business Administration or Operations, preferred
- Additional Finance or Procurement (Supply Chain) certifications would be useful
- For internal EY candidates, relevant badges including Ai, Data Analytics, etc.
Experience:
- 5-7 years of experience in Finance, Procurement, Procure-to-Pay, Contract operations, Alliances/Partner operations or service delivery teams in an offshore or global delivery environment.
- Experience working with resale processes, customer purchase orders, supplier invoices, billing coordination, contract workflow support or ERP/procurement systems will be preferred.
- Experience supporting process improvement, simplification, automation or digital enablement initiatives in a service delivery environment will be preferred; exposure to GenAI, Agentic AI, workflow automation, prompt-led productivity improvement or AI-enabled operational use cases will be an added advantage.
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