Kokapet Hyderabad Telangana Technical lead Jobs – 5109 Open Jobs Today

Senior Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design
Deloitte —Hyderabad, Telangana
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- Analysis skills
- Bachelor's degree
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Technical Lead
VidaXL —Hyderabad, Telangana
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KTech Products —Hyderabad, Telangana
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Accellor —Hyderabad, Telangana
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Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design
Deloitte —Hyderabad, Telangana
- Management
- Analysis skills
- Bachelor's degree
7h
Business Development Manager
Neuralbits Technologies Pvt Ltd —Malkajgiri, Hyderabad, Telangana
- ₹40,000 - ₹50,000 a month
- Full-time
- Sales
- English
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- Commuter assistance
- Flexible schedule
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Technical Product Manager
Optum —Hyderabad, Telangana
- Full-time
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Technical Delivery Manager
Zelis —Hyderabad, Telangana
- Full-time
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Lead Technical Manager – Enterprise Planning, Data Architecture & AI Enablement
Mattel —Hyderabad, Telangana
- ₹32,54,068.80 - ₹40,67,586.00 a year
- Full-time
- Oracle
- Computer Science
- Salesforce
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Global Technical Operations Manager
SEI Investments —Hyderabad, Telangana
- Full-time
- Oracle
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Technical Project Manager
Persistent —Hyderabad, Telangana
- Full-time
- Hybrid work
- PMP
- Java
- SQL
- Flexible schedule
Senior Delivery Manager / Delivery Lead
Accellor —Hyderabad, Telangana
- Full-time
- Remote
- Azure
- PMP
- AWS
- Health insurance
- Paid time off
Quick apply
Technical Manager
Vistex Asia-Pacific Private Ltd. —Hyderabad, Telangana
- SQL
- Analysis skills
- Project management
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Technical Lead - Power Bi
Proclink —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Master's degree
Engineering Manager
Hire3global —Hyderabad, Telangana
- ₹60,00,000 - ₹80,00,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- AWS
Quick apply
Partner Technical Lead
AST SpaceMobile —Hyderabad, Telangana
- Remote
- Software troubleshooting
- Analysis skills
- Bachelor's degree
Director – Global Innovation Centre Operations & Strategy
Experian —Hyderabad, Telangana
- Full-time
- Hybrid work
- Medicine
- Project management
- Budgeting
- Health insurance
- Paid time off
Quick apply
Technical Lead (Support & Operations)
HCLTech —Hyderabad, Telangana
- Azure
- Windows
- Microsoft Office
1d
Senior Technical Project Manager
WSA APAC —Hyderabad, Telangana
- Computer Science
- Software development
- Agile
Quick apply
4d
Service Team Lead II (QC)
Uber —Hyderabad, Telangana
- Full-time
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Senior Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design

Deloitte -
Hyderabad, Telangana

Apply Now

Job details

7 hours ago

Qualifications

Live chat
Management
Analysis skills
Bachelor's degree
Forecasting
Customer support
SaaS
Communication skills
Time management

Full job description

Location: Hyderabad

Candidates being considered for Support Roles should have relevant experience in SaaS-based product support / technical customer support operations. Depending on the role, candidates should demonstrate strong product and process understanding, troubleshooting capability, operational ownership, analytical skills, and the ability to work effectively with frontline teams and cross-functional stakeholders. Experience in a voice/chat-based contact center environment and working in US shifts is preferred.

SME – Product Support

Candidates should have strong product and process expertise in a SaaS/product support environment, with the ability to resolve complex queries, support frontline agents with escalations, and provide real-time guidance. They should be capable of identifying recurring issues, conducting root-cause analysis, supporting knowledge management, and coaching teams on product/process updates.

Team Lead – Product Support

Candidates should have experience managing frontline customer/product support teams, with ownership of SLA, quality, productivity, adherence, and customer experience metrics. The role requires strong people management, performance coaching, escalation handling, team engagement, and coordination with QA, Training, WFM, and other support functions.

Tier 2 – Product Support

Candidates should have strong experience in technical/product support, with the ability to handle complex issues escalated by frontline teams. The role requires advanced troubleshooting, root-cause analysis, strong product understanding, and coordination with SMEs and other teams for timely resolution.

Quality Analyst (QA) – Product Support

Candidates should have experience in quality monitoring within product/customer support operations, including interaction audits, compliance checks, defect identification, and feedback/coaching. Strong analytical skills, attention to detail, and understanding of quality metrics and customer experience standards are essential.

Training Facilitator – Product Support

Candidates should have experience delivering New Hire, product, process, and refresher training in a customer/product support environment. They should be capable of facilitating training, conducting assessments and certifications, supporting nesting, identifying learning gaps, and maintaining/updating training content.

Workforce Management (WFM)

Candidates should have hands-on experience in workforce forecasting, capacity planning, scheduling, and staffing optimization within contact center/product support operations. Strong understanding of shrinkage, occupancy, utilization, SLA planning, workforce analytics, and relevant WFM tools is required.

Real-Time Management (RTM)

Candidates should have experience in real-time monitoring and intraday workforce management, including schedule adherence, queue and SLA monitoring, staffing gaps, and intraday adjustments. They should work closely with Operations and WFM to manage demand fluctuations and maintain service levels.

SER Champ– Product Support

Candidates should have experience in SaaS/product-based customer support with a strong serve-to-sell and revenue mindset. They should be able to identify upsell and cross-sell opportunities, understand customer needs, recommend relevant products/features or upgrades, and support frontline agents in improving sales conversations and conversions. Strong consultative selling, objection handling, customer communication, coaching, and performance tracking skills are required, with the ability to balance customer experience with revenue and product adoption goals.

Education : BA and any graduation

Apply Now

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technical lead jobs in kokapet hyderabad telangana

Senior Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design

Technical Lead

Technical Lead

Technical Project Manager-AI

Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design

Business Development Manager

Technical Product Manager

Technical Delivery Manager

Lead Technical Manager – Enterprise Planning, Data Architecture & AI Enablement

Global Technical Operations Manager

Technical Project Manager

Senior Delivery Manager / Delivery Lead

Technical Manager

Technical Lead - Power Bi

Engineering Manager

Partner Technical Lead

Director – Global Innovation Centre Operations & Strategy

Technical Lead (Support & Operations)

Senior Technical Project Manager

Service Team Lead II (QC)

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