Kolkata West Bengal Customer service Jobs – 508 Open Jobs Today

Front Office Associate
Debson Pumps Private Limited —Kolkata, West Bengal
- Up to ₹3,50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Cell phone reimbursement
Quick apply
1d
Customer Care Executive
LearnQuest, Inc. —Kolkata, West Bengal
- ₹15,000.00 - ₹27,969.34 a month
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
- Flexible schedule
Quick apply
11d
Customer Service Team Leader
DTDC Express —Kolkata, West Bengal
- ₹28,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
Quick apply
Banking Associate (fresher)
SREELEKHA STITCHING —Kolkata, West Bengal
- ₹18,700 - ₹19,800 a month
- Full-time
- Customer service
- 12th Pass
- Bachelor's degree
Quick apply
Receptionist, telecaller
Aura Aesthetic Skin and Hair clinic —Kolkata, West Bengal
- ₹22,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
13d
Front Office Executive (Receptionist)
Hotel Sawood International —Kolkata, West Bengal
- ₹12,000 - ₹18,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Flexible schedule
- Food provided
Quick apply
Customer Care Executive
Career Comfort —Salt Lake, Kolkata, West Bengal
- ₹15,000 - ₹19,000 a month
- Weekend availability
- English
- Master's degree
- Bachelor's degree
- Commuter assistance
Quick apply
Hotel Receptionist
JOOMVISTA HOSPITALITY PVT LTD —Kolkata, West Bengal
- ₹15,000 - ₹30,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
10d
Cashier
Simtrak Solutions —Kolkata, West Bengal
- ₹12,000 - ₹16,000 a month
- Full-time
- Sales
- Customer service
- Basic math
- Paid time off
- Food provided
Quick apply
6d
Customer Service Agent
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Customer service
- English
- Continuous improvement
10d
Jewelry Sales Executive – Luxury Diamond & Gold Jewelry
Osha Jewels —Kolkata, West Bengal
- From ₹15,000 a month
- Full-time
- Sales
- Customer service
- Cashiering
Quick apply
Client Relationship Manager – Customer Success
Bandhoo Solutions and Services Pvt Ltd —Kolkata, West Bengal
- ₹3,50,000 - ₹7,50,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- English
- Commuter assistance
- Health insurance
Quick apply
10h
Front Office Associate
Dollons Food Products (P) Ltd —Kolkata, West Bengal
- ₹15,000 - ₹28,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Cell phone reimbursement
- Flexible schedule
Quick apply
Customer Support Associate
7eventzz.com —Salt Lake, Kolkata, West Bengal
- ₹18,000 - ₹25,000 a month
- Full-time
- CRM software
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
7d
Customer Service Representative
Concentrix —Kolkata, West Bengal
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Jewellery Sales Executive
DigiInd —Baguiati, Kolkata, West Bengal
- ₹25,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- 12th Pass
Quick apply
Receptionist - Newtown, Kolkata
Smart solution —Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
Quick apply
3d
Customer Care Executive
Woodrock Infotech PVT. LTD. —Salt Lake, Kolkata, West Bengal
- ₹15,000 - ₹25,000 a month
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Computer skills
Quick apply
Customer Care Executive
FastInfo Legal Services Pvt Ltd —Kolkata, West Bengal
- ₹12,000 - ₹18,000 a month
- Full-time
- English
- Bachelor's degree
- Computer skills
- Paid time off
- Flexible schedule
Quick apply
14d
Customer Service Associate – Chat Support (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Full-time
- CRM software
- English
- 12th Pass

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Front Office Associate

Debson Pumps Private Limited -
Kolkata, West Bengal

Quick apply

Job details

Permanent | Full-time
Up to ₹3,50,000 a year
1 day ago

Benefits

Provident Fund
Health insurance
Cell phone reimbursement
Paid sick time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Bachelor's degree
Manufacturing
Communication skills
Office experience

Full job description

The Front Desk & Administration Associate will be responsible for managing the company's front office, handling visitors and calls, coordinating with vendors and internal departments, maintaining systematic filing and records, and ensuring accurate and timely management of administrative data.

The position requires a professional, presentable, organized, and proactive individual who can manage multiple responsibilities efficiently.

Key Responsibilities

1. Front Desk Management

Manage the reception area and maintain a professional and welcoming environment.
Receive and greet customers, visitors, vendors and business associates.
Maintain visitor records and coordinate visitor access.
Ensure visitors are attended to promptly and courteously.
Coordinate meetings, appointments and conference-room requirements.

2. Telephone & Communication

Handle incoming calls and route them to the appropriate person or department.
Take accurate messages and ensure timely communication.
Handle basic customer/vendor enquiries and direct technical or commercial matters to the concerned department.
Maintain professional telephone and email etiquette.

3. Vendor Management & Coordination

Coordinate with office vendors, service providers, couriers, housekeeping, security, maintenance agencies and other administrative vendors.
Maintain an updated Vendor Master / Vendor Contact List.
Coordinate quotations, service requirements, delivery schedules and routine follow-ups.
Track pending vendor requirements and ensure timely escalation to the concerned department.
Maintain records of vendor communications, quotations, invoices and supporting documents.
Coordinate with Accounts for submission and processing of vendor bills where required.
Ensure vendors follow company procedures and maintain professional service standards.

4. Filing & Documentation

Maintain systematic physical and digital filing systems.
File documents department-wise, date-wise and subject-wise as applicable.
Maintain records of correspondence, invoices, quotations, purchase-related documents, vendor documents and administrative records.
Ensure documents are easily retrievable when required.
Regularly review files and ensure that outdated or duplicate documents are appropriately archived.
Maintain confidentiality of company and management documents.

5. Data Management

Maintain accurate and updated administrative databases and records.
Enter and update data in Excel, ERP, CRM or other company systems as applicable.
Maintain visitor, vendor, courier, contact and administrative databases.
Prepare basic MIS reports and data summaries as required.
Ensure data accuracy and completeness.
Regularly update master data and eliminate duplicate or incorrect entries.
Maintain appropriate digital backups and organized folder structures.

6. Courier & Document Management

Manage incoming and outgoing courier/postal activities.
Maintain courier registers and delivery records.
Ensure important documents are delivered to the concerned department/person.
Coordinate dispatches of documents to customers, vendors and other external parties.

7. Internal Coordination

Coordinate with HR, Accounts, Sales, Purchase, Service, Stores and Management for routine administrative requirements.
Circulate messages and documents to concerned employees.
Follow up on pending administrative tasks.
Assist in arranging meetings, seminars, customer visits and company events.

8. Office Administration

Monitor reception, meeting rooms and common front-office areas.
Coordinate refreshments and arrangements for meetings and visitors.
Maintain basic office stationery and front-office requirements.
Coordinate routine maintenance and facility-related requirements with vendors.
Escalate any administrative or facility-related issues to HR/Admin.

Key Skills & Competencies:

Excellent communication and interpersonal skills.
Professional and pleasant personality.
Strong organizational and coordination skills.
Good knowledge of MS Word, Excel, Outlook/Email and basic computer applications.
Ability to maintain systematic physical and digital records.
Good attention to detail and accuracy.
Ability to manage multiple tasks simultaneously.
Strong follow-up skills.
Professional telephone and email etiquette.
Ability to communicate effectively with customers, vendors and employees.
High level of discipline, punctuality and confidentiality.
Proactive approach towards work.

Key Performance Indicators (KPIs)

Performance will be evaluated on:

Professional management of the reception/front office.
Prompt handling of calls, visitors and enquiries.
Accuracy and completeness of data maintained.
Proper maintenance of physical and digital files.
Timely vendor coordination and follow-up.
Accuracy of vendor and administrative master data.
Timely processing and routing of documents.
Proper maintenance of visitor and courier records.
Responsiveness to internal departments.
Discipline, punctuality and professional conduct.

Qualification & Experience

Qualification: Graduate preferred.

Experience: 1–4 years in Front Office, Reception, Administration, Customer Service or Office Coordination.

Preferred: Experience in a manufacturing, engineering, corporate, or industrial organization will be an advantage.

Personal Attributes

The candidate should be:

Smart and presentable
Polite but assertive
Well organized
Responsible and dependable
Computer savvy
Good at follow-ups
Comfortable dealing with vendors and customers
Able to maintain confidentiality
Willing to take ownership rather than waiting for instructions

Overall responsibility: The employee is expected to ensure that the front office and associated administrative activities operate in a professional, organized, accurate and disciplined manner, while providing effective support to management and all internal departments.

Pay: Up to ₹350,000.00 per year

Benefits:

Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in kolkata west bengal

Front Office Associate

Customer Care Executive

Customer Service Team Leader

Banking Associate (fresher)

Receptionist, telecaller

Front Office Executive (Receptionist)

Customer Care Executive

Hotel Receptionist

Cashier

Customer Service Agent

Jewelry Sales Executive – Luxury Diamond & Gold Jewelry

Client Relationship Manager – Customer Success

Front Office Associate

Customer Support Associate

Customer Service Representative

Jewellery Sales Executive

Receptionist - Newtown, Kolkata

Customer Care Executive

Customer Care Executive

Customer Service Associate – Chat Support (WFO, Kolkata)

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