Job Description – Floor Manager (Agri Advisor Lead)
Company: Katyayani Organics
Position: Floor Manager – Agri Advisor Lead
Department: Agriculture / Agri Advisory
Location: [Location]
Employment Type: Full-time
About Katyayani Organics
Katyayani Organics is engaged in providing innovative agricultural solutions to farmers through crop protection, crop nutrition, and farm-care products. We aim to support farmers with effective products, scientific crop advisory, and practical field-level solutions.
Role Purpose
We are looking for an experienced Floor Manager – Agri Advisor Lead to lead and manage a team of Agri Advisors and ensure high-quality agricultural advisory and farmer support.
The role will be responsible for team management, daily operations, quality monitoring, technical guidance, performance management, farmer issue resolution, and coordination with internal teams.
The ideal candidate should have strong agricultural knowledge, excellent people-management skills, and the ability to manage a high-volume advisory team in a target-oriented environment.
Key Responsibilities1. Team Management & Leadership
- Lead, guide, and manage a team of Agri Advisors.
- Allocate daily tasks, responsibilities, and farmer queries among team members.
- Monitor individual and team productivity.
- Conduct daily huddles and regular performance reviews.
- Coach Agri Advisors on technical knowledge, communication, and farmer handling.
- Identify performance gaps and provide appropriate training and support.
- Motivate the team to achieve productivity and quality targets.
2. Agricultural Advisory Quality
- Monitor the quality and accuracy of agricultural advice provided to farmers.
- Review complex crop, pest, disease, and nutrient-related queries.
- Provide technical guidance to Agri Advisors whenever escalation is required.
- Ensure recommendations are practical, scientifically sound, and aligned with approved product usage.
- Conduct regular quality audits of farmer interactions and advisory responses.
- Ensure proper follow-up on unresolved farmer queries.
3. Farmer Support & Escalation Management
- Handle escalated farmer queries and critical agricultural cases.
- Ensure timely resolution of farmer complaints and technical issues.
- Monitor recurring farmer problems and identify trends.
- Coordinate with technical/product teams for complex agricultural issues.
- Ensure a high level of farmer satisfaction and trust.
4. Floor Operations Management
- Manage day-to-day operations of the Agri Advisory floor.
- Monitor team attendance, availability, workload, and productivity.
- Ensure adequate coverage during working hours and peak periods.
- Monitor pending, open, and escalated farmer queries.
- Ensure queries are handled within defined turnaround times.
- Maintain discipline and operational standards across the team.
5. Performance Monitoring & MIS
- Track key performance indicators of individual Agri Advisors and the overall team.
- Monitor metrics such as:
- Number of farmer interactions
- Query handling
- Resolution rate
- Response time
- Follow-up completion
- Advisory quality
- Farmer satisfaction
- Product recommendation accuracy
- Prepare and share daily/weekly/monthly performance reports.
- Analyze team performance and recommend corrective actions.
6. Training & Capability Development
- Conduct regular training sessions for Agri Advisors.
- Train the team on crops, pests, diseases, crop nutrition, and agricultural practices.
- Train team members on Katyayani Organics' product portfolio and recommended usage.
- Conduct refresher training based on quality audits and farmer feedback.
- Develop FAQs, advisory guidelines, and knowledge-sharing material where required.
7. Product & Technical Coordination
- Maintain strong knowledge of Katyayani Organics' product portfolio.
- Coordinate with Product, Technical, Sales, and other relevant teams.
- Share farmer feedback and field-level insights with internal teams.
- Communicate new product information, recommendations, and technical updates to the Agri Advisor team.
- Support identification of emerging crop issues and farmer requirements.
8. Process Improvement
- Identify gaps in existing advisory processes and recommend improvements.
- Develop and implement best practices for efficient farmer query handling.
- Improve team productivity without compromising advisory quality.
- Analyze frequently asked questions and develop standardized responses/processes.
- Support implementation of technology and digital tools for better advisory services.
Required Qualifications
- B.Sc. Agriculture / M.Sc. Agriculture preferred.
- Candidates with relevant agricultural qualifications and strong experience in agri-advisory or agri-inputs may also be considered.
- 3–7 years of relevant experience, preferably including team-handling or supervisory experience.
- Experience in Agri Advisory, Crop Protection, Crop Nutrition, Agri-tech, Agri-inputs, Farmer Support, or related sectors preferred.
Required Skills
- Strong knowledge of agriculture, crop production, crop protection, and crop nutrition.
- Good understanding of pests, diseases, weeds, and nutrient deficiencies.
- Strong team-management and leadership skills.
- Excellent communication and interpersonal skills.
- Ability to coach and develop team members.
- Strong problem-solving and decision-making ability.
- Good analytical and reporting skills.
- Ability to manage high-volume operations and multiple priorities.
- Good knowledge of MS Excel / Google Sheets and reporting tools.
- Comfortable working in a target-driven and performance-oriented environment.
Key Competencies
- Team Leadership
- Agricultural Technical Knowledge
- Farmer-Centric Approach
- People Management
- Coaching & Mentoring
- Problem Solving
- Quality Management
- Performance Management
- Communication Skills
- Analytical Thinking
- Operational Discipline
- Result Orientation
Key KPIs
- Team productivity and utilization
- Farmer query resolution rate
- Advisory quality and accuracy
- Average response/handling time
- Farmer satisfaction
- Escalation resolution rate
- Team attendance and adherence
- Individual Agri Advisor performance
- Training completion and effectiveness
- Reduction in repeated/incorrect advisory cases
- Overall team performance against defined targets
Candidate Profile
Education: B.Sc. Agriculture / M.Sc. Agriculture
Experience: 3–7 years preferred
Relevant Experience: Agri Advisory / Agri-tech / Crop Protection / Crop Nutrition / Agri-inputs / Farmer Support
Team Handling: Preferred
Job Nature: Full-time
Work Environment: Team/Floor-based with coordination across departments
Ideal Candidate
The ideal candidate is an agriculture professional with strong leadership ability who can balance technical agricultural advisory, team performance, farmer satisfaction, and operational efficiency. The person should be comfortable managing a team, resolving escalated agricultural queries, analyzing performance data, and continuously improving the quality of farmer advisory services.
Pay: ₹5,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
