Nehru Nagar Delhi Delhi Customer care specialist Jobs – 113 Open Jobs Today

Specialist - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Customer service
- English
- Bachelor's degree
Quick apply
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Customer service
- English
- Bachelor's degree
Quick apply
Senior Testing Specialist
Alight —Noida, Uttar Pradesh
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
12d
Specialist - Customer Care
HCLTech —Gurugram, Haryana
- Computer Science
- Software troubleshooting
- Customer service
8h
Claims - Associate
Wellcove —Delhi, Delhi
- Night shift
- Remote
- Medicine
- Basic math
- English
Quick apply
Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Analysis skills
Quick apply
14d
Specialist - HRO - Payroll & Benefits 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
PA/PD - Risk Management Support Specialist
Allianz —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quality Specialist
Komodo Health —Delhi, Delhi
- Remote
- Computer Science
- Salesforce
- English
Quick apply
Accounts Payable Specialist
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Excel
- AI
- Communication skills
Customer Ops Specialist Sr- Senior Configuration & ServiceNow Entitlements Administrator
Insight Enterprises —Gurugram, Haryana
- Hybrid work
- Computer Science
- Bachelor's degree
- Communication skills
- Health insurance
3d
Specialist, Information Security
Pearson —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
Cybersecurity Specialist Vulnerability Management Operation
ROHDE & SCHWARZ GmbH & Co. KG —Delhi, Delhi
- Online application
- Remote
- Computer Science
- Engineering
- English
- Health insurance
Specialist - Customer Care - Sales & Support 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Salesforce
- English
- Master's degree
Quick apply
Factory Squad Specialist
Allianz —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Customer service
- English
Specialist Customer Care
Barclays —Noida, Uttar Pradesh
- Analysis skills
- Banking
Associate - Customer Care - Sales & Support 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Microsoft Office
- Master's degree
Quick apply
Senior Specialist HR Operations Support - QA and CI
Fresenius Medical Care —Gurugram, Haryana
- Full-time
- Spanish
- English
- Analysis skills
Associate - Customer Care - Blended 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
6d
Client Intake Specialist - US Voice process
ASI-Apex Sourcing —Delhi, Delhi
- Full-time
- Customer service
- Business development
- Bachelor's degree
- Health insurance

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Specialist - Customer Care - Voice 4B

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time

Qualifications

Customer service
Call center experience
English
Quality assurance
Bachelor's degree
Business Administration
Fraud prevention and detection
BA
Banking
Information Technology

Full job description

Specialist - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc.

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales, Sales Support, Speech Analytics, Strategic Advisory, Target Operating Model, Third Level Support, Virtual Administrative Support, Voice-User Interface

Language

English, English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Hybrid

Work Shift -

Evening Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

customer care specialist jobs in nehru nagar delhi delhi

Specialist - Customer Care - Voice 4B

Specialist - Customer Care - Voice 4A

Senior Testing Specialist

Specialist - Customer Care

Claims - Associate

Front Line Manager - Customer Care - Voice 4B

Specialist - HRO - Payroll & Benefits 4A

PA/PD - Risk Management Support Specialist

Quality Specialist

Accounts Payable Specialist

Customer Ops Specialist Sr- Senior Configuration & ServiceNow Entitlements Administrator

Specialist, Information Security

Cybersecurity Specialist Vulnerability Management Operation

Specialist - Customer Care - Sales & Support 4B

Factory Squad Specialist

Specialist Customer Care

Associate - Customer Care - Sales & Support 5A

Senior Specialist HR Operations Support - QA and CI

Associate - Customer Care - Blended 5A

Client Intake Specialist - US Voice process

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