Pune Maharashtra Lead associate Jobs – 690 Open Jobs Today

Customer Care - Team Lead
Kohler India Corporation —Pune, Maharashtra
- Management
- Customer service
- Microsoft Office
Associate Lead - Incident Management ( SM2 )
Microland —Pune, Maharashtra
- Bachelor's degree
- Team management
- Communication skills
1d
Associate Lead - Service Management ( SM4 )
Microland —Pune, Maharashtra
Associate Process Manager
Eclerx —Pune, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
Business Associate
Altrix pvt.Ltd —Pimpri-Chinchwad, Maharashtra
- ₹30,000 - ₹90,000 a month
- Part-time
- Sales
- Business development
- Project management
Quick apply
4d
Customer Service Executive
Infinity Bridge —Hinjewadi, Pune, Maharashtra
- ₹3,00,000 - ₹6,25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Quick apply
Lead Associate - Product Owner
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- DevOps
- Java
Quick apply
Associate Lead (AI/ML)
Qualitrix Technologies Pvt Ltd —Pune, Maharashtra
- From ₹1,00,000 a month
- Full-time
- Machine learning
- In-person
- AI
- Paid time off
- Paid sick time
Quick apply
14d
International Business Development Associate
SumaSoft Pvt Ltd —Pune, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Health insurance
- Cell phone reimbursement
Quick apply
Associate Lead - Change Management ( SM5 )
Microland —Pune, Maharashtra
1d
Senior Associate
PwC —Pune, Maharashtra
- Full-time
- Travel
Lead Associate - Data
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
Quick apply
12d
Associate Lead - Asset Management ( SM1 )
Microland —Pune, Maharashtra
Associate Program Manager
Eclerx —Pune, Maharashtra
- Full-time
- Azure
- PMP
- AWS
Customer Service Associate
Marketing Disc —Kalyani Nagar, Pune, Maharashtra
- ₹30,000 - ₹65,000 a month
- Urgently hiring
- CRM software
- Marketing
- Customer service
- Health insurance
- Paid time off
Quick apply
Business Associate
Chandan Tech Solutions Pvt ltd —Pimpri-Chinchwad, Maharashtra
- ₹2,79,832.12 - ₹12,25,655.59 a year
- Full-time
- Bachelor's degree
- In-person
Quick apply
Founder's Office Associate
UniAthena —Pune, Maharashtra
- Analysis skills
- AI
- Communication skills
Quick apply
Sr. Associate Director, Service Management
HSBC Global Services Limited —Pune, Maharashtra
- Full-time
13d
Lead Associate-Product Owner
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Java
- AWS
Quick apply
Lead Associate - Quality
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Machine learning
Quick apply

I want to receive the latest job alerts for lead associate in pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

lead associate jobs near pune maharashtra

Lead Associate jobs in Pune, Maharashtra

Business Development Executive jobs in Pune, Maharashtra

SQL Developer jobs in Pune, Maharashtra

Office Assistant jobs in Pune, Maharashtra

Business Associate jobs in Pimpri-Chinchwad, Maharashtra

Program Manager jobs in Pune, Maharashtra

Ai Ml Engineer jobs in Pune, Maharashtra

Process Manager jobs in Pune, Maharashtra

Customer Service Representative jobs in Kolkata, West Bengal

Customer Success Manager jobs in Remote

Customer Service Representative jobs in Bengaluru, Karnataka

Swiggy, Customer Service Work From Home jobs in Mumbai, Maharashtra

Amazon, Customer Service jobs in Coimbatore, Tamil Nadu

Customer Service Representative jobs in Nangloi Jat, Delhi, Delhi

Customer Support, Hcl jobs in Noida, Uttar Pradesh

Customer Service Representative jobs in Rohini, Delhi, Delhi

Management Associate jobs in Delhi

Management Associate jobs in Vesu, Surat, Gujarat

Customer Service Associate jobs in Bengaluru, Karnataka

Identity Access Management jobs in Bengaluru, Karnataka

Customer Care - Team Lead

Kohler India Corporation -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Management
Customer service
Call center experience
Microsoft Office
Performance management
Bachelor's degree
Continuous improvement
Customer support
Communication skills

Full job description

About Us

At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That’s why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.

Kohler is an equal opportunity employer. Along with competitive compensation and benefits, we offer something more enduring—a legacy built on bold innovation, creative excellence, and a deep commitment to our people and communities. Learn more about our culture and career opportunities at www.kohler.co.in/careers.

Our approach to hiring reflects our commitment to Global Inclusion. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.

Customer Care - Team Lead

Job Description

About the Position

Kohler India Technical Center (KITC) is a captive global center that provides technical and non-technical support across Kohler Co.'s diverse portfolio, including Kitchen & Bath, Power Systems, Engines, and Hospitality businesses worldwide.

We are looking for an experienced and customer-focused Team Leader – Customer Service to lead a team of customer service professionals and drive operational excellence. This role is ideal for individuals who are passionate about people leadership, customer experience, performance management, and continuous improvement.

As a Team Leader, you will play a key role in ensuring exceptional customer service delivery, coaching and developing team members, managing performance, and collaborating with cross-functional teams to achieve business objectives.

Key Responsibilities

Lead, motivate, and develop a team of customer service associates to achieve performance, quality, productivity, and customer satisfaction goals.
Provide real-time support and guidance to team members, ensuring timely resolution of customer issues and escalations.
Monitor and manage key operational metrics including service levels, quality, productivity, attendance, and customer satisfaction.
Conduct regular coaching sessions, performance reviews, and development discussions to enhance team effectiveness.
Drive employee engagement initiatives and foster a positive, inclusive, and high-performance team culture.
Handle customer escalations professionally and ensure effective resolution while maintaining a high level of customer satisfaction.
Identify performance gaps and implement action plans to improve team and individual performance.
Partner with Quality, Training, Workforce Management, Operations, and other support functions to drive operational excellence.
Analyze customer feedback, performance trends, and operational data to identify opportunities for improvement.
Support onboarding, training, and development of new team members to ensure successful integration into operations.
Ensure adherence to company policies, processes, quality standards, and compliance requirements.
Lead and support process improvement initiatives focused on enhancing customer experience and operational efficiency.
Maintain accurate documentation of performance discussions, coaching activities, and operational reports.
Act as a role model by demonstrating strong leadership, professionalism, accountability, and customer-centric behaviors.

Qualifications & Experience

Bachelor's degree in any discipline.
6+ years of experience in customer service, contact center operations, or customer support environments.
Prior experience in a Team Leader, Supervisor, or people management role.
Strong leadership, coaching, and team development skills.
Excellent verbal and written communication skills.
Proven ability to manage performance and drive results in a fast-paced environment.
Strong problem-solving, decision-making, and conflict-resolution skills.
Ability to analyze performance data and identify improvement opportunities.
Proficiency in Microsoft Office applications and customer service systems.
Flexibility to work in shifts supporting global operations.

Mandatory Skills

Customer Service Management, Customer Support, Team Leading, Escalation Management, Coaching, Voice Process, Customer Service Team Lead, Shrinkage, Quality Control, Reporting, Stakeholder Management, Process Improvement

Location

Pune, Maharashtra, India

Experience

3 to 5 years

Apply Now

Refine Your Search

lead associate jobs in pune maharashtra

Customer Care - Team Lead

Associate Lead - Incident Management ( SM2 )

Associate Lead - Service Management ( SM4 )

Associate Process Manager

Business Associate

Customer Service Executive

Lead Associate - Product Owner

Associate Lead (AI/ML)

International Business Development Associate

Associate Lead - Change Management ( SM5 )

Senior Associate

Lead Associate - Data

Associate Lead - Asset Management ( SM1 )

Associate Program Manager

Customer Service Associate

Business Associate

Founder's Office Associate

Sr. Associate Director, Service Management

Lead Associate-Product Owner

Lead Associate - Quality

I want to receive the latest job alerts for lead associate in pune maharashtra

Related Searches

Explore jobs in more locations

About Us

Customer Care - Team Lead

About the Position

Qualifications & Experience

Jobseeker tools

Employer Tools

Browse

Stay Connected