Pune Maharashtra Technical support specialist Jobs – 782 Open Jobs Today

IT Support Specialist
Keywords Studios —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health insurance
Quick apply
Senior Technical Support Engineer
Indio Networks Pvt Ltd —Baner, Pune, Maharashtra
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
- Health insurance
- Paid time off
Quick apply
10d
Sr. IT Support Specialist
OpenGov —Pune, Maharashtra
- Full-time
- Windows
- Microsoft Office
- Agile
- Health insurance
14d
Senior Video Editor
Signify —Pune, Maharashtra
- Bachelor's degree
- AI
- Communication skills
Technical Support Engineer I - Pune
Keywords Studios —Pune, Maharashtra
- Full-time
- Computer Science
- Java
- SQL
- Health insurance
- Life insurance
Quick apply
Identity Access Management Specialist
Barclays —Pune, Maharashtra
- Microsoft Excel
- Administrative experience
- SQL
Technology Support Specialist
Infosys BPM Limited —Pune, Maharashtra
- Java
- APIs
- Agile
Product Specialist - India (Remote)
Pricelabs —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Databases
- Work from home
14d
Systems Reliability Engineer 3 - Enterprise Tech Support (Virtualization & Networking)
Nutanix —Pune, Maharashtra
- Remote
- Computer Science
- Engineering
- Continuous improvement
Document Control & Engineering Support Specialist (EDMS / Projects)
Technosoft Engineering Projects —Pune, Maharashtra
- Microsoft Powerpoint
- Engineering
- Microsoft Office
13d
Senior Technical Specialist Teamcenter Support, TC Admin
HCLTech —Pune, Maharashtra
- Analysis skills
- Communication skills
5d
Technical Specialist
Apple —Pune, Maharashtra
- Weekend availability
- Customer service
2d
Staff Specialist Technical Support Analyst
Emergys —Pune, Maharashtra
- Azure
- AWS
- Analysis skills
4d
Cloud Engineer Intern L1
Comprinno Technologies Pvt. Ltd. —Baner, Pune, Maharashtra
- ₹12,500 a month
- Full-time
- Computer Science
- Software troubleshooting
- AWS
Quick apply
9d
IT Operations Specialist
LotusFlare —Pune, Maharashtra
- Software troubleshooting
- Windows
- APIs
Supplier Quality Engineer - Technical Specialist
Cummins Inc. —Pune, Maharashtra
- Bachelor's degree
- Manufacturing
- Communication skills
Associate Service Desk Analyst
HealthEdge —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- English
SRE II (L2 Tech Support+ Virtualization) 4-7Yrs Pune
Nutanix —Pune, Maharashtra
- Remote
- Computer Science
- Engineering
- Continuous improvement
Deputy Manager_MDM Intune Support Specialist _Pune
Vodafone —Pune, Maharashtra
- Full-time
Senior Specialist, Production Services Application Support Analyst
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Full-time
- Oracle
- Computer Science
- Windows
- Paid time off

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IT Support Specialist

Keywords Studios -
Pune, Maharashtra

Quick apply

Job details

Full-time

Benefits

Health insurance

Qualifications

Jira
Azure
Software troubleshooting
Customer service
Enterprise Software
Slack
Windows
Bachelor's degree
Confluence
IT support
SaaS

Full job description

We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps brands deliver this modern customer service experience through a mobile-first approach that changes how conversations take place, moving the conversation away from slow, outdated email and desktop experience to a revolutionary in-app experience that allows users to interact with Brands on their own time. Through our market leading AI, chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers empowering them to solve more problems and delight more customers. Companies such as Scopely, EA, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery.

About the team:

The IT team provides internal systems management and end-user support for our colleagues based out in India, the US, and other remote locations. The IT Support Specialist will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users.

About the Role:

Ensuring the day-to-day IT operations for our colleagues as the go-to person for technical support.
Administration, setup and support of macOS and Windows-based systems
Helpdesk support for end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
Work closely with help desk team members to drive productivity and customer satisfaction.
Respond to help desk ticket requests for support, supplies, replacement parts, etc as needed by local and remote staff.
Help support our IT equipment and infrastructure at our offices (e.g. meeting room AV, printer/scanners, WiFi network).
Keep our documentation up-to-date and add new documents when necessary.
Manage Onboarding(Account Creation & Laptop Setup) and Offboarding(Access removal & Laptop reclaim) activities.

Requirements

A minimum of 2+ years of experience in providing Level 1 IT support.
Experience working in macOS and Windows-based environments.
Hands-on experience in JAMF and Google Workspace
Experience with Onelogin and knowledge of SaaS tools like Atlassian(Jira & Confluence), Crowdstrike, Slack, and Google Meet is a plus.
Have hands on experience in working on Azure AD for user management
Well versed with security tools like crowdstrike, paloalto network
Ready to work in shifts

Benefits

Hybrid setup
Worker's insurance
Paid Time Offs
Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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