Remote Automation engineer 2 technical support Jobs – 90 Open Jobs Today

Automation Engineer 2 - Technical Support
Granicus India —Remote
- Full-time
- Remote
- Salesforce
- APIs
- AI
1d
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- Full-time
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6d
Site Reliability Engineer
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- ₹29,30,000 - ₹46,90,000 a year
- Full-time
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Cloud Engineer
Whiz IT services Pvt Ltd —Remote
- ₹1,00,000 - ₹12,00,000 a year
- Full-time
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Backend Developer
Daleyork —Remote
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- Full-time
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QA Tester – AI Observability & Monitoring
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- ₹1,000 - ₹1,200 an hour
- Remote
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Prompt Engineering Intern → Full-Time Opportunity
CRAWLII —Remote
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1d
n8n Developer / AI Automation Engineer (Remote)
RavStack LLP —Remote
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7d
End User Service Engineer
TESTQ TECHNOLOGIES PRIVATE LIMITED —Remote
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Security Operations Engineer II (Employer of Record)
Credit Acceptance —Remote
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- Weekend availability
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Solutions Support Engineer
Wiz, Inc. —Remote
- Weekend availability
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Lead Product support Engineer
Sprinto —Remote
- Rotational shift
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1d
IT Systems Engineer I
Learneo —Remote
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6d
ML Engineer
Ruhumi Technologies —Remote
- From ₹90,000 a month
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Software QA Engineer - Manual
Symb Technologies —Remote
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Senior AIOps Engineer I
Porch Group Media —Remote
- ₹24,75,000 - ₹34,65,000 a year
- Full-time
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Technical AI Trainer (Remote, Full-Time) [HR201]
Smart Working Solutions —Remote
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19h
Senior AIOps Engineer I
Porch —Remote
- ₹24,75,000 - ₹34,65,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
- Paid holidays
- Health insurance
Solutions Support Engineer
Wiz —Remote
- Weekend availability
- Remote
- Azure
- Software troubleshooting
- Java

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automation engineer 2 technical support jobs near remote

Automation Engineer 2 - Technical Support

Granicus India
Remote

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Job details

Full-time
1 day ago

Qualifications

Salesforce
Technical support
Information security
APIs
Customer support
AI

Full job description

The Company:

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary:

We are hiring an early-career Automation Engineer to support Granicus Technical Support’s transition to an AI-first operation, where AI handles a growing share of customer interactions end-to-end. This role focuses on helping build, test, and deploy production-ready AI automations across Forethought, Salesforce, and Microsoft Copilot to improve AI resolution rate, reduce manual work, and enhance customer experience through scalable, reliable support workflows.

Essential Function

Help build AI-powered automations across Forethought, Salesforce, and Microsoft Copilot.
Support the design of workflows for auto-resolution, case enrichment, and routing.
Rapidly prototype, test, deploy, and iterate on scoped automation solutions.
Contribute to improvements in AI resolution rate and overall automation coverage.
Help reduce manual work across support operations through effective automation design.
Partner with Support, CX, and AI teams to translate operational needs into practical solutions.
Continuously improve automation performance using data, feedback, and iterative learning.

What Your Impact Will Look Like:

What Your Impact Will Look Like

Deliver multiple scoped, production-ready AI automations within the first 3–6 months, with appropriate guidance and support.
Contribute to measurable improvement in AI resolution rate and automation coverage.
Help reduce manual case handling and improve operational efficiency across support workflows.
Demonstrate growing ability to design, deploy, and improve automation solutions with increasing independence.

Knowledge/Skills/Abilities

Foundational experience building AI workflows or automations.
Exposure to APIs, scripting, or automation tools.
Ability to learn new technologies quickly and apply them in practical support scenarios.
Strong problem-solving mindset with a sense of ownership and accountability.

Experience/Credentials:

Experience with Salesforce or customer support tools is preferred.
Exposure to AI platforms such as Forethought, Microsoft Copilot, or equivalent solutions is preferred.
Familiarity with automation or low-code platforms is preferred.
Background in technical, engineering, or data-related fields is preferred.
Candidates must demonstrate at least one working AI automation or project and be prepared to walk through it during interviews.

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automation engineer 2 technical support jobs in remote

Automation Engineer 2 - Technical Support

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Technical AI Trainer (Remote, Full-Time) [HR201]

Senior AIOps Engineer I

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