Remote Engineer 2 technical support Jobs – 150 Open Jobs Today

Technical Support Engineer
SOLTECH TechServices Pvt Ltd —Remote
- ₹20,000 - ₹25,000 a month
- Full-time
- Remote
- Software troubleshooting
- System design
- Analysis skills
Quick apply
13d
Level 2 – Technical Support Engineer
LakeFusion —Remote
- Full-time
- Remote
- Azure
- SQL
- Analysis skills
Production Support Engineer
Qruize Technologies —Remote
- Full-time
- Remote
- SQL
- APIs
- Linux
IT Systems Engineer
Porch Group Media —Remote
- ₹16,87,500 - ₹23,62,500 a year
- Full-time
- Remote
- Azure
- Computer Science
- Software troubleshooting
- Paid holidays
- Health insurance
IT Systems Engineer
Porch —Remote
- ₹16,87,500 - ₹23,62,500 a year
- Full-time
- Remote
- Azure
- Computer Science
- Software troubleshooting
- Paid holidays
- Health insurance
Product Engineer
FlowMint AI —Remote
- ₹4,24,860.05 - ₹16,41,040.67 a year
- Remote
- Computer Science
- English
- Software development
- Cell phone reimbursement
- Work from home
Quick apply
Patch Engineer (Endpoint Vulnerability Analysis and Remediation)
Digital iTechnology —Remote
- ₹18,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Microsoft Excel
- Computer Science
- Windows
Quick apply
Level 1 – Customer Support Engineer
LakeFusion —Remote
- Full-time
- Remote
- Azure
- Software troubleshooting
- Customer service
End User Service Engineer
TESTQ TECHNOLOGIES PRIVATE LIMITED —Remote
- Remote
- Customer service
- English
- Windows
Quick apply
Infrastructure Engineer
WebSenor InfoTech —Remote
- Full-time
- Remote
- Azure
- Computer Science
- Software troubleshooting
Quick apply
1d
Scientist – Nanomaterials & Nanotechnology
Udbhava Avinya Bharat LLP —Remote
- ₹3,02,184.47 - ₹11,56,118.16 a year
- Full-time
- Remote
- Doctoral degree
- Research
- Master's degree
Quick apply
Software QA Engineer - Manual
Symb Technologies —Remote
- Remote
- B.Sc
- Java
- Analysis skills
Quick apply
Level 2 Product Support Engineer
3Pillar —Remote
- Full-time
- Remote
- DevOps
- English
- Databases
- Paid time off
Automation Engineer 2 - Technical Support
Granicus India —Remote
- Full-time
- Remote
- Salesforce
- APIs
- AI
Data Engineer
PanApps —Remote
- Full-time
- Remote
- Azure
- DevOps
- SQL
- Work from home
Data Engineer
optimhire —Remote
- ₹5,09,523.85 - ₹18,68,850.93 a year
- Full-time
- Remote
- Azure
- Computer Science
- Databases
Quick apply
Software Engineer
Meazure Learning —Remote
- Remote
- Computer Science
- AWS
- Bachelor's degree
GCP Data Engineer
Shreem Talent Bridge —Remote
- ₹2,00,000 - ₹28,00,000 a year
- Full-time
- Remote
- Salesforce
- SQL
- Mentoring
Quick apply
Software Engineer
YipitData —Remote
- Remote
- Computer Science
- Bachelor's degree
- APIs
- Flexible schedule
QA Tester – AI Observability & Monitoring
TestUnity —Remote
- ₹1,000 - ₹1,200 an hour
- Remote
- Computer Science
- Master's degree
- SQL
Quick apply

I want to receive the latest job alerts for engineer 2 technical support in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

engineer 2 technical support jobs near remote

Technical Support Engineer

SOLTECH TechServices Pvt Ltd
Remote

Quick apply

Job details

Full-time
₹20,000 - ₹25,000 a month
13 days ago

Qualifications

TCP
Software troubleshooting
CCNA
CCTV
System design
Technical support
Firewall
DHCP
Analysis skills
Bachelor's degree
Remote access software
Computer Engineering
DNS
B.E.
TCP/IP
Desktop administration
Python
Analytics
VPN

Full job description

Role Overview

As a Technical Support Engineer for Systems, you will serve as a frontline technical SME delivering Tier 2 support, network integration, and system optimization for video surveillance environments. You will ensure seamless operation of VMS architectures, video analytics engines, and network security configurations while maintaining high customer satisfaction standards.

Key Responsibilities

System Troubleshooting & Maintenance: Diagnose and resolve complex technical issues involving IP CCTV cameras, Video Management Software (VMS), and specialized Video Analytics applications.
Network & Security Management: Configure and troubleshoot network protocols, firewalls, port forwarding, and VPN connections to establish secure, high-uptime video streams and remote accessibility.
Scripting & Customization: Execute and adapt basic Python scripts to automate event triggers, custom rules, and system integrations within the VMS platform.
Remote Support: Conduct fast, precise remote diagnostic sessions using standard remote desktop software to minimize client downtime.
Client Engagement: Manage end-to-end customer interactions via professional verbal (phone/video) and written (email) communication, keeping clients informed throughout the resolution lifecycle.
Incident Reporting & Documentation: Maintain detailed ticket logs, write clear Root Cause Analysis (RCA) reports, and deliver regular technical activity summaries to team leads and clients.

Technical Qualifications

Surveillance Technology: Hands-on experience with CCTV system design, IP camera configuration, ONVIF/RTSP protocols, and VMS platforms (Trassir expertise preferred).
Networking & Security: Strong grasp of TCP/IP networking, routing, DNS, DHCP, Firewall rule configuration, and enterprise VPN setup.
Analytics & Automation: Functional knowledge of Video Analytics modules and basic Python scripting capabilities for diagnostic automation.
Remote Support Platforms: Proficiency with remote management tools (e.g., AnyDesk, TeamViewer, specialized remote administration software).

Required Soft Skills

Customer Communication: Exceptional verbal clarity and articulate email writing skills for managing high-stakes client technical interactions.
Structured Reporting: Ability to synthesize complex technical diagnostics into clean, structured reports for both non-technical business stakeholders and technical teams.
Problem-Solving Drive: Strong analytical mindset to isolate network, hardware, and software faults efficiently under SLA constraints.

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

How do you troubleshoot an IP camera that shows as "Offline" in a VMS, even though it responds to ping requests over the local network?
Explain the operational difference between RTSP and ONVIF protocols in video surveillance architecture.
Walk through the step-by-step process of configuring a firewall and establishing a secure VPN/port-forwarding setup for a client to access a local VMS server remotely.
What network variables (bandwidth, frame rate, resolution, bitrate) do you calculate or adjust when video analytics streams suffer from latency or dropped frames?
How do hardware resources (CPU, GPU, RAM) impact the performance and stability of real-time Video Analytics on a central server?
How do you explain a complex, multi-layered network or firewall issue to a non-technical client who is frustrated by system downtime?
Describe your structure for drafting a technical Root Cause Analysis (RCA) email to a key client following a major service disruption.
How do you prioritize support tickets when multiple high-severity issues arrive simultaneously?
Which remote desktop tools are you most proficient with, and what security practices do you follow to protect client networks during an active session?
What steps do you take when a VMS server's storage allocation fills up unexpectedly, threatening to stop continuous video recording?
What is your level of experience with Python, and can you share an example of a basic script you wrote or modified to automate a workflow or system event?
Do you hold a BTech in IT, BE in Computer Engineering, or a related degree, and what certifications (e.g., CCNA, Network+) do you currently possess?
Which enterprise VMS platforms (such as Trassir, Milestone, Genetec, or Hikvision) do you have hands-on operational experience with?

Work Location: Remote

Quick apply

Refine Your Search

engineer 2 technical support jobs in remote

Technical Support Engineer

Level 2 – Technical Support Engineer

Production Support Engineer

IT Systems Engineer

IT Systems Engineer

Product Engineer

Patch Engineer (Endpoint Vulnerability Analysis and Remediation)

Level 1 – Customer Support Engineer

End User Service Engineer

Infrastructure Engineer

Scientist – Nanomaterials & Nanotechnology

Software QA Engineer - Manual

Level 2 Product Support Engineer

Automation Engineer 2 - Technical Support

Data Engineer

Data Engineer

Software Engineer

GCP Data Engineer

Software Engineer

QA Tester – AI Observability & Monitoring

I want to receive the latest job alerts for engineer 2 technical support in remote

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected