Remote Fintech customer support Jobs – 34 Open Jobs Today

Mortgage Support Analyst
Ocrolus —Remote
- Monday to Friday
- Remote
- Microsoft Excel
- Microsoft Office
- SQL
Tele Caller Executive
QO-BOX Private Limited —Remote
- ₹20,000 - ₹20,001 a month
- Online application
- Remote
- Customer service
- English
- Microsoft Office
Quick apply
7d
Staff Software Engineer, Data (Employer of Record)
Credit Acceptance —Remote
- ₹37,15,614 - ₹54,49,568 a year
- Full-time
- Remote
- Computer Science
- Java
- AWS
Director - Seller Support
G N Solutions Pvt. Ltd. —Remote
- ₹50,00,000 - ₹1,00,00,000 a year
- Full-time
- Remote
- English
- Analysis skills
- AI
- Health insurance
- Paid time off
Quick apply
Production Support Engineer
Qruize Technologies —Remote
- Full-time
- Remote
- SQL
- APIs
- Linux
Associate Analyst - Remote
Termgrid Inc. —Remote
- Full-time
- Remote
- Finance
- Master's degree
- MBA
Quick apply
API Support Specialist
Astra, Inc. —Remote
- ₹70,000 - ₹90,000 a year
- Full-time
- Remote
- SQL
- JavaScript
- Scripting
14d
Product Manager (Payroll/HR/Fintech Positions)
Worklio —Remote
- ₹20,000 - ₹40,000 a year
- Night shift
- Remote
- Azure
- DevOps
- Microsoft Office
Quick apply
Crypto Operations Analyst
Arab Global Crypto Exchange —Remote
- ₹3,00,000 - ₹6,00,000 a year
- Weekend availability
- Remote
- Computer Science
- Finance
- Analysis skills
Quick apply
9d
Technical Account Manager (EU)
Astra, Inc. —Remote
- ₹60,000 - ₹80,000 a month
- Overnight shift
- Remote
- Computer Science
- SQL
- Bachelor's degree
Head of Customer Marketing
Revolut —Remote
- Full-time
- Remote
- Communication skills
- Banking
- Marketing
1d
Operations Manager (Process)
Revolut —Remote
- ₹3,300 - ₹4,500 a month
- Full-time
- Remote
- SQL
- Manufacturing
- Python
Quality Analyst (FinCrime Investigations)
Revolut —Remote
- ₹2,700 - ₹4,000 a month
- Full-time
- Remote
- English
- Bachelor's degree
Android Engineer Intern
Branch International —Remote
- Remote
- Computer science
- APIs
- AI
Quick apply
2d
Chief Manager - Customer Engagement (Axis)
AxisMaxlife —Remote
- Remote
- Master's degree
- Project management
- Bachelor's degree
Demand Generation Manager
Astra, Inc. —Remote
- ₹1,05,000 - ₹1,30,000 a year
- Full-time
- Remote
- Sales
- Marketing
- Bachelor's degree
Lead, Business Analysis
Moniepoint —Remote
- Remote
- SQL
- Analysis skills
- Communication skills
- Health insurance
Quick apply
14d
FinCrime Risk Manager (AML/CTF)
Revolut —Remote
- Full-time
- Remote
- Communication skills
- Banking
Account Manager
Ocrolus —Remote
- Remote
- Microsoft Powerpoint
- Google Suite
- Microsoft Excel
3d
Senior Accounting & Finance Data Analyst
Tala —Remote
- Full-time
- Remote
- SQL
- Accounting
- Accounting
Quick apply
3d

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fintech customer support jobs near remote

Mortgage Support Analyst

Ocrolus
Remote

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Job details

Qualifications

Economics
Microsoft Excel
Microsoft Office
SQL
Analysis skills
Customer support
Fraud prevention and detection
Communication skills

Full job description

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.

Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.

Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business.

Job Title: Mortgage Analyst/Senior Mortgage Analyst/ Mortgage Support Lead / Mortgage Support Specialist

Location: Remote

Timings: 6 PM to 3 AM IST

Job Description:

We are seeking a detail-oriented and articulate Senior Mortgage Analyst to join our support team. The ideal candidate will bring strong written and verbal communication skills, a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach.

Key Responsibilities:

Serve as the first point of contact for customers via email, chat, or phone.
Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution.
Deliver prompt, accurate, and courteous responses to customer inquiries and issues.
Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data.
Maintain thorough documentation of customer interactions, queries, and resolutions.
Monitor and track common issues to help identify trends and escalate systemic problems.
Contribute to improving support documentation, FAQs, and internal knowledge bases.
Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

Required Skills:.

Experience 1-3yrs
Excellent written and verbal communication skills with a professional and empathetic tone.
Strong analytical and logical reasoning capabilities.
Proficient in MS Office (especially Excel and Word).
Ability to handle multiple tasks, prioritize issues, and manage time effectively.
Collaborative mindset with a willingness to learn and adapt.
Previous experience in Mortgage domain
Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET)

Preferred Skills:

Familiarity with ticketing systems and customer support metrics.
Understanding of data integrity and confidentiality best practices.

Life at Ocrolus

We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.

Our culture is grounded in four core values:
Empathy – Understand and serve with compassion
Curiosity – Explore new ideas and question the status quo
Humility – Listen, be grounded, and remain open-minded
Ownership – Love what you do, work hard, and deliver excellence

We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.

We look forward to building the future of lending together.

Apply Now

Refine Your Search

fintech customer support jobs in remote

Mortgage Support Analyst

Tele Caller Executive

Staff Software Engineer, Data (Employer of Record)

Director - Seller Support

Production Support Engineer

Associate Analyst - Remote

API Support Specialist

Product Manager (Payroll/HR/Fintech Positions)

Crypto Operations Analyst

Technical Account Manager (EU)

Head of Customer Marketing

Operations Manager (Process)

Quality Analyst (FinCrime Investigations)

Android Engineer Intern

Chief Manager - Customer Engagement (Axis)

Demand Generation Manager

Lead, Business Analysis

FinCrime Risk Manager (AML/CTF)

Account Manager

Senior Accounting & Finance Data Analyst

I want to receive the latest job alerts for fintech customer support in remote

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