Sainikpuri Hyderabad Telangana Senior analyst Jobs – 843 Open Jobs Today

Service & Knowledge Omnichannel Senior Analyst
PepsiCo —Hyderabad, Telangana
- Remote
- Master's degree
- Software development
- Agile
Senior Analyst - AD/Entra ID SME
PepsiCo —Hyderabad, Telangana
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- Azure
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Operations - Senior Analyst – Global Strategic Insights Center - Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
PEGA - Senior Application Support Lead Analyst (7-10 Yrs)
CGI —Hyderabad, Telangana
- Weekend availability
- Oracle
- Computer Science
- Software troubleshooting
Quick apply
Research and Reporting- Analyst - Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Senior AR Analyst
DuPont —Hyderabad, Telangana
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
RPA UIPath Engineer- Senior Analyst- Hyderabad
Deloitte —Hyderabad, Telangana
- Azure
- Computer Science
- Salesforce
Senior Analyst
R1 RCM, Inc. —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Accounts Payable Analyst – Vendor Reconciliation
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Senior Analyst/Manager – Salesforce Administrator
DESRI —Hyderabad, Telangana
- Computer Science
- Salesforce
- Engineering
Senior Analyst – Insights Specialist – Global Strategic Insights Center
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT&D Senior Analyst, Directory Services & Access Management
Reckitt —Hyderabad, Telangana
- Microsoft Access
- SQL
- Health insurance
Tech Bus Engagement Asst Analyst
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IOC Senior Analyst- Hyderabad
Deloitte —Hyderabad, Telangana
- Weekend availability
- Azure
- Computer Science
- Windows
FBS Data Management Senior Analyst
Capgemini —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Agile
- Paid time off
Quick apply
Senior SOC Analyst/SOC Lead
NTT Ltd —Hyderabad, Telangana
- Full-time
- Customer service
- Windows
- Bachelor's degree
IT&D Senior Business Analyst, HR
Reckitt —Hyderabad, Telangana
- Computer Science
- Microsoft Office
- Human resources
- Health insurance
Planning & Reporting CoE Senior Analyst
Reckitt —Hyderabad, Telangana
- Microsoft Excel
- Finance
- Analysis skills
- Health insurance
6d
Senior Analyst - Asset Management
Microland —Hyderabad, Telangana
- Bachelor's degree
Senior Business Analyst
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Agile
- Health insurance

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Service & Knowledge Omnichannel Senior Analyst

PepsiCo -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Telephony
Law
Business analysis
SOX
Master's degree
Change management
Scrum
Software development
ServiceNow
Agile
User research
AI
Communication skills

Full job description

Overview:

The Enterprise Service Management (ESM) organization has been established to define, implement and manage Service Management Excellence across PepsiCo enterprise. From the organizational perspective ESM in Process Excellence and Transformation is part of the Strategy and Transformation (S&T) organization but its remit goes beyond S&T, i.e. across all organizations providing internal services within Pepsico.

The ESM Omnichannel Analyst will partner with service owners and capabilities across PepsiCo to deliver omnichannel functionality (agent chat, voice, virtual agent (chatbot), search, etc.) aligned to product vision and strategy, ensuring alignment with PepsiCo business objectives and aligned to the omnichannel strategy for ESM and the broader PepsiCo Digital Employee Experience (DEEx).

The focus for this role will be implementing features based on business needs and value realization. Responsibilities include collaborating with stakeholders, gathering requirements, guiding the development teams, and ensuring product quality and user experience through thorough design, testing and governance. Additional duties include maintaining documentation, developing training materials, and providing ongoing business support.

Responsibilities:

Assess & evaluate high level business requirements and services for fit within PepsiCo Enterprise Service management omnichannel solutions, both ServiceNow and other related solutions if necessary. Partner with product owners and make recommendations aligned to overarching ESM strategy, and ServiceNow release/Product roadmaps.
Manage product demand and prioritize backlog based on business needs, speed to value, technical feasibility, and user desirability.
Collaborate with key business stakeholders globally across the enterprise to gather requirements and be the liaison between business and the delivery team teams. Participate in discovery interviews with stakeholders and conduct user research.
Oversee thorough testing ensuing consistent and acceptable level of performance from omnichannel solutions, ensuring product quality and adherence to compliance and security standards.
Maintain training materials and provide ongoing support to all stakeholder groups.
Ensure compliance with PepsiCo policies, international regulations (SOX, GDPR) and best practices for data privacy and security.
Effectively manage priorities, deliverables and timelines with little need for escalation

Qualifications:

ServiceNow is must skills.
7-10 years experience in relevant roles such as business analyst, process design, product ownership, or development in ServiceNow platform. Some experience specifically in designing, configuring, or implementing Virtual Agent/NowAssist in ServiceNow.
Experience with writing, curating and testing for omnichannel solutions which include but not limited to ServiceNow Virtual agent, search, telephony and workspace
Understanding of scrum principles and agile software development methodologies.
Understanding of and passion for Conversational AI technologies based on LLM
Ability to gain support for new ideas and align stakeholders. Organizational change Management experience is a plus.
Exceptional communication skills, written skills, and business acumen.

Apply Now

Refine Your Search

senior analyst jobs in sainikpuri hyderabad telangana

Service & Knowledge Omnichannel Senior Analyst

Senior Analyst - AD/Entra ID SME

Operations - Senior Analyst – Global Strategic Insights Center - Hyderabad

PEGA - Senior Application Support Lead Analyst (7-10 Yrs)

Research and Reporting- Analyst - Hyderabad

Senior AR Analyst

RPA UIPath Engineer- Senior Analyst- Hyderabad

Senior Analyst

Senior Accounts Payable Analyst – Vendor Reconciliation

Senior Analyst/Manager – Salesforce Administrator

Senior Analyst – Insights Specialist – Global Strategic Insights Center

IT&D Senior Analyst, Directory Services & Access Management

Tech Bus Engagement Asst Analyst

IOC Senior Analyst- Hyderabad

FBS Data Management Senior Analyst

Senior SOC Analyst/SOC Lead

IT&D Senior Business Analyst, HR

Planning & Reporting CoE Senior Analyst

Senior Analyst - Asset Management

Senior Business Analyst

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