Sikohpur Gurugram Haryana Delivery analyst Jobs – 1258 Open Jobs Today

Process Analyst - Incident & Problem Management
AHEAD —Gurugram, Haryana
- Full-time
- Remote
- Management
- AI
- Communication skills
- Health insurance
- Paid time off
BCG X Finance Operations Analyst
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Delivery Operations Analyst
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Data Analyst Trainer(faculty)
IFDA Institute —Kalkaji, Delhi, Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Databases
- SQL
Quick apply
Delivery Operations Senior Analyst
Accenture —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
Associate Consultant – Strategy Consulting, Technology Practice
Boston Analytics —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
India Senior Analyst Finance (FP&A)
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Remote
- Microsoft Excel
- Oracle
- English
Senior Analyst
Pylon Management Consulting —Gurugram, Haryana
- ₹12,00,000 - ₹19,00,000 a year
- Full-time
- Microsoft Excel
- SQL
- Travel
Quick apply
HR Service Delivery Analyst
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Bachelor's degree
Junior IT Business Analyst
Core Competency Training & Services Pvt Ltd —Gurugram, Haryana
- ₹4,50,000 - ₹6,00,000 a year
- Full-time
- Azure
- English
- SQL
- Health insurance
Quick apply
9h
Analyst - Operations
Alight —Gurugram, Haryana
- Weekend availability
- Research
- Master's degree
- Administrative experience
- Paid sick time
Business Analyst
Astroscience Technologies India Pvt Ltd —Hari Nagar BE Block, Delhi, Delhi
- From ₹2,50,000 a year
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
8d
Credit and Risk Analyst
Cosmos Financial Technologies Limited —New Friends Colony, Delhi, Delhi
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Master's degree
- Math
- Financial services
Quick apply
2d
Analyst- Operations Risk Management
American Express —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
6d
Sr Data Analyst
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
6d
Engagement Manager – Strategy Consulting, Technology Practice
Boston Analytics —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Sr. Consultant – Strategy Consulting, Technology Practice
Boston Analytics —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr. Analyst – HR Operations EDM
Baxter —Gurugram, Haryana
- Rotational shift
- Microsoft Excel
- English
- Master's degree
Consultant, Specialized Product Delivery
Mastercard —Gurugram, Haryana
- Full-time
- Computer Science
- Research
- Bachelor's degree
6h
Technical Specialist Analyst, Microsoft Dynamics 365
National Westminster Bank PLC —Gurugram, Haryana
- ₹29,920 - ₹42,240 a year
- Full-time
- Agile
1d

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Process Analyst - Incident & Problem Management

AHEAD -
Gurugram, Haryana

Apply Now

Job details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

ITIL Certification
Management
Incident management
ITIL
ServiceNow
Problem management
AI
Communication skills

Full job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Responsible for driving the end-to-end Problem Management process within an enterprise IT environment, ensuring recurring incidents are identified, investigated, and permanently resolved to improve service stability and reduce business impact. Act as the central coordinator across technology teams, facilitating swift decision-making, confident stakeholder communication, and continuous service improvement through process optimization and AI-driven automation initiatives.

Key Responsibilities

Manage the complete lifecycle of Problem Records in ServiceNow, ensuring adherence to ITIL Problem Management practices.

Lead weekly Problem Review and RCA meetings, driving discussions, tracking action items, and ensuring timely progress toward permanent resolution.

Review Major Incidents and recurring issues to identify Problem candidates, validate RCA quality, and ensure proper linkage between Incidents, Problems, and Changes.

Monitor Problem records for SLA compliance, governance standards, documentation quality, and Risk Acceptance requirements.

Analyze incident trends and operational data to identify proactive Problem opportunities and recommend continuous service improvements.

Develop dashboards, KPIs, executive reports, and monthly insights using ServiceNow Performance Analytics to measure Problem Management effectiveness.

Drive process improvements by implementing automation, leveraging AI capabilities (such as ServiceNow AI/Now Assist), and enhancing workflows to improve operational efficiency and documentation quality.

Prepare and present service resilience updates, Problem Management metrics, and improvement recommendations to technical teams and leadership.

Maintain governance artifacts including SOPs, meeting minutes, process documentation, and communication templates.

Preferred Attributes

Excellent verbal and written communication with the ability to confidently facilitate technical discussions and engage stakeholders at multiple levels.

Ability to coordinate and influence cross-functional teams to achieve common operational goals.

Ability to understand business needs and translate them into practical technical and process improvement solutions.

Willingness to learn new ServiceNow modules, platform capabilities, and emerging AI technologies.

Professional, collaborative, and delivery-focused approach with a continuous improvement mindset.

Preferred Qualifications

ITIL V3 or V4 certified

Hands-on experience with Problem Manager process in ServiceNow

3+ years of experience in Problem Management with exposure to Incident Management

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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delivery analyst jobs in sikohpur gurugram haryana

Process Analyst - Incident & Problem Management

BCG X Finance Operations Analyst

Delivery Operations Analyst

Data Analyst Trainer(faculty)

Delivery Operations Senior Analyst

Associate Consultant – Strategy Consulting, Technology Practice

India Senior Analyst Finance (FP&A)

Senior Analyst

HR Service Delivery Analyst

Junior IT Business Analyst

Analyst - Operations

Business Analyst

Credit and Risk Analyst

Analyst- Operations Risk Management

Sr Data Analyst

Engagement Manager – Strategy Consulting, Technology Practice

Associate Sr. Consultant – Strategy Consulting, Technology Practice

Sr. Analyst – HR Operations EDM

Consultant, Specialized Product Delivery

Technical Specialist Analyst, Microsoft Dynamics 365

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